Getting Started

SBG6782-AC Wireless Cable Modem & Router

•

User Guide

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ITEM

DESCRIPTION

SBG6782-AC Quick

Start Guide

Provides basic information for connecting the

gateway

Additional Items You May Need

•

Coaxial cable, if one is not already connected to a cable wall outlet

•

Ethernet cable for each additional Ethernet-enabled device

•

RF splitter (for additional coaxial cable connections, e.g., set-top box, Smart TV)

System Requirements

•

High-speed Internet access account

•

Web browser access, such as Microsoft Internet Explorer, Firefox, Google Chrome, or Safari

•

Compatible operating systems:

ο

Windows

®

8

ο

Windows 7 Service Pack 1 (SP1)

ο

Windows Vista™ SP2

ο

Windows XP SP3

ο

Mac

®

10.4 or higher

ο

UNIX

®

ο

Linux

®

Contact Information

For technical support and additional ARRIS/Motorola product information, please visit the ARRIS

Support website at

www.motorola.com/us/support

.

You can also call ARRIS SURFboard Technical Support at

1-877-466-8646

. When you call, you

will need the following information from the product label located on the bottom of the

SBG6782-AC:

•

Gateway model number (

SBG6782-AC

)

•

Gateway serial number (

S/N

)

Product Overview

SBG6782-AC Wireless Cable Modem & Router

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User Guide

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Product Overview

Front Panel

Figure 1 – SBG6782-AC Front View

Table 2 – SBG6782-AC Front Panel LED Icons

BUTTON/LED

ICON

FLASHING

ON

Not applicable — no LED on

button.

Not applicable — no LED on button.

See

Wi-Fi Protected Setup (WPS)

for

more information.

Not applicable — icon does not

flash.

Green

: Power is properly connected.

Scanning for a downstream

(receive) channel connection

Green

: Non-bonded downstream channel is

connected.

Blue*

: High-speed Internet connection with

bonded downstream channels.

Scanning for an upstream (send)

channel connection

Green

: Non-bonded upstream channel is

connected

Blue*

: High-speed Internet connection with

bonded upstream channels

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Product Overview

SBG6782-AC Wireless Cable Modem & Router

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User Guide

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BUTTON/LED

ICON

FLASHING

ON

Scanning for an Internet

connection

Green

: Gateway is connected to the network

Green

: Wi-Fi enabled with

encrypted wireless data activity.

Amber

: Wi-Fi enabled with

unencrypted wireless data

activity

Green

: 2.4 GHz wireless connection is

made between the SBG6782-AC and another

Wi-Fi enabled device on your network; for

example, printer, tablet, or laptop.

Amber

: Flashes during the wireless pairing

process and lights SOLID

green

after five

seconds or less.

Green

: Wi-Fi enabled with

encrypted wireless data activity.

Amber

: Wi-Fi enabled with

unencrypted wireless data

activity

Green

: 5 GHz wireless connection is made

between the SBG6782-AC and another Wi-Fi

enabled device on your network; for

example, printer, tablet, or laptop.

Amber

: Flashes during the wireless pairing

process and lights SOLID

green

after five

seconds or less.

Green

: Indicates MoCA activity

in progress

Green

: A MoCA-enabled device is

connected and running.

*Blue

- Indicates DOCSIS 3.0 operation (high-speed Internet access) which may not be available

in all locations. Check with your service provider for availability in your area.

Wi-Fi Protected Setup (WPS)

Wi-Fi Protected Setup (WPS) is a wireless network setup option that provides a quick and easy

solution for setting up a secure wireless network connection for any WPS-enabled device; such

as a computer or printer. WPS automatically configures your wireless network connections and

sets up wireless security. See

Connect Your WPS-Enabled Devices

for more information.

Product Overview

SBG6782-AC Wireless Cable Modem & Router

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User Guide

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365-095-23865 x.1

Rear Panel

Figure 2 – SBG6782-AC Rear View

Table 3 – SBG6782-AC Rear Panel Ports & Connectors

PORT NAME

DESCRIPTION

1

RESET button

Recessed button to reset the gateway factory settings

When RESET is pushed and held for five seconds, the default factory

settings are restored and the gateway is rebooted

WARNING!

RESET also deletes all of your custom gateway configurations.

2

Four one-gigabit Ethernet ports for RJ-45 cable connections

Green

LED is ON - Indicates a data transfer rate of one gigabit per second

Amber

LED is ON - Indicates a data transfer rate of less than one gigabit

per second

3

Coaxial Cable connector

4

100 - 240VAC Power connector

Gateway Label

The SBG6782-AC gateway product label is located on the bottom of the gateway. It contains

specific gateway ID information that you may need when contacting your service provider or the

ARRIS SURFboard Technical Support Center.

To receive Internet access, please contact your service provider for assistance. Make sure you

have the Gateway model number (

SBG6782-AC

) and Serial number (

S/N

) located on the

gateway label.

Installing Your Gateway

SBG6782-AC Wireless Cable Modem & Router

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User Guide

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Installing Your Gateway

This product is for indoor use only. Do not route the Ethernet cable

outside of the building. Exposure of the cables to lightning could create a

safety hazard and damage the product.

Connect the Gateway to Your Computer

Before installing the gateway:

•

Check with your service provider to ensure broadband cable access is available in your area.

To set up a wireless network, you will need a high-speed Internet connection provided by an

Internet service provider.

•

Choose a central location in your home where your computer and gateway are preferably

near existing cable and electrical wall outlets.

Note

: The following steps you through the wired Ethernet connection process so that you can

quickly confirm that the gateway was properly connected and you can access the Internet.

Figure 3 – SBG6782-AC Connection Diagram

1.

Check that a coaxial cable is already connected to a cable wall outlet or RF splitter (optional).

2.

Connect the other end of the coaxial cable to the Cable connector on the gateway.

Use your hand to tighten the connectors, to avoid damaging them.

3