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Page 11 / 57 Scroll up to view Page 6 - 10
Getting Started
SBG6782-AC Wireless Cable Modem & Router
•
User Guide
2
365-095-23865 x.1
ITEM
DESCRIPTION
SBG6782-AC Quick
Start Guide
Provides basic information for connecting the
gateway
Additional Items You May Need
•
Coaxial cable, if one is not already connected to a cable wall outlet
•
Ethernet cable for each additional Ethernet-enabled device
•
RF splitter (for additional coaxial cable connections, e.g., set-top box, Smart TV)
System Requirements
•
High-speed Internet access account
•
Web browser access, such as Microsoft Internet Explorer, Firefox, Google Chrome, or Safari
•
Compatible operating systems:
ο
Windows
®
8
ο
Windows 7 Service Pack 1 (SP1)
ο
Windows Vista™ SP2
ο
Windows XP SP3
ο
Mac
®
10.4 or higher
ο
UNIX
®
ο
Linux
®
Contact Information
For technical support and additional ARRIS/Motorola product information, please visit the ARRIS
Support website at
www.motorola.com/us/support
.
You can also call ARRIS SURFboard Technical Support at
1-877-466-8646
. When you call, you
will need the following information from the product label located on the bottom of the
SBG6782-AC:
•
Gateway model number (
SBG6782-AC
)
•
Gateway serial number (
S/N
)
Page 12 / 57
Product Overview
SBG6782-AC Wireless Cable Modem & Router
•
User Guide
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Product Overview
Front Panel
Figure 1 – SBG6782-AC Front View
Table 2 – SBG6782-AC Front Panel LED Icons
BUTTON/LED
ICON
FLASHING
ON
Not applicable — no LED on
button.
Not applicable — no LED on button.
See
Wi-Fi Protected Setup (WPS)
for
more information.
Not applicable — icon does not
flash.
Green
: Power is properly connected.
Scanning for a downstream
(receive) channel connection
Green
: Non-bonded downstream channel is
connected.
Blue*
: High-speed Internet connection with
bonded downstream channels.
Scanning for an upstream (send)
channel connection
Green
: Non-bonded upstream channel is
connected
Blue*
: High-speed Internet connection with
bonded upstream channels
2
Page 13 / 57
Product Overview
SBG6782-AC Wireless Cable Modem & Router
•
User Guide
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365-095-23865 x.1
BUTTON/LED
ICON
FLASHING
ON
Scanning for an Internet
connection
Green
: Gateway is connected to the network
Green
: Wi-Fi enabled with
encrypted wireless data activity.
Amber
: Wi-Fi enabled with
unencrypted wireless data
activity
Green
: 2.4 GHz wireless connection is
made between the SBG6782-AC and another
Wi-Fi enabled device on your network; for
example, printer, tablet, or laptop.
Amber
: Flashes during the wireless pairing
process and lights SOLID
green
after five
seconds or less.
Green
: Wi-Fi enabled with
encrypted wireless data activity.
Amber
: Wi-Fi enabled with
unencrypted wireless data
activity
Green
: 5 GHz wireless connection is made
between the SBG6782-AC and another Wi-Fi
enabled device on your network; for
example, printer, tablet, or laptop.
Amber
: Flashes during the wireless pairing
process and lights SOLID
green
after five
seconds or less.
Green
: Indicates MoCA activity
in progress
Green
: A MoCA-enabled device is
connected and running.
*Blue
- Indicates DOCSIS 3.0 operation (high-speed Internet access) which may not be available
in all locations. Check with your service provider for availability in your area.
Wi-Fi Protected Setup (WPS)
Wi-Fi Protected Setup (WPS) is a wireless network setup option that provides a quick and easy
solution for setting up a secure wireless network connection for any WPS-enabled device; such
as a computer or printer. WPS automatically configures your wireless network connections and
sets up wireless security. See
Connect Your WPS-Enabled Devices
for more information.
Page 14 / 57
Product Overview
SBG6782-AC Wireless Cable Modem & Router
•
User Guide
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Rear Panel
Figure 2 – SBG6782-AC Rear View
Table 3 – SBG6782-AC Rear Panel Ports & Connectors
PORT NAME
DESCRIPTION
1
RESET button
Recessed button to reset the gateway factory settings
When RESET is pushed and held for five seconds, the default factory
settings are restored and the gateway is rebooted
WARNING!
RESET also deletes all of your custom gateway configurations.
2
Four one-gigabit Ethernet ports for RJ-45 cable connections
Green
LED is ON - Indicates a data transfer rate of one gigabit per second
Amber
LED is ON - Indicates a data transfer rate of less than one gigabit
per second
3
Coaxial Cable connector
4
100 - 240VAC Power connector
Gateway Label
The SBG6782-AC gateway product label is located on the bottom of the gateway. It contains
specific gateway ID information that you may need when contacting your service provider or the
ARRIS SURFboard Technical Support Center.
To receive Internet access, please contact your service provider for assistance. Make sure you
have the Gateway model number (
SBG6782-AC
) and Serial number (
S/N
) located on the
gateway label.
Page 15 / 57
Installing Your Gateway
SBG6782-AC Wireless Cable Modem & Router
•
User Guide
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365-095-23865 x.1
Installing Your Gateway
This product is for indoor use only. Do not route the Ethernet cable
outside of the building. Exposure of the cables to lightning could create a
safety hazard and damage the product.
Connect the Gateway to Your Computer
Before installing the gateway:
•
Check with your service provider to ensure broadband cable access is available in your area.
To set up a wireless network, you will need a high-speed Internet connection provided by an
Internet service provider.
•
Choose a central location in your home where your computer and gateway are preferably
near existing cable and electrical wall outlets.
Note
: The following steps you through the wired Ethernet connection process so that you can
quickly confirm that the gateway was properly connected and you can access the Internet.
Figure 3 – SBG6782-AC Connection Diagram
1.
Check that a coaxial cable is already connected to a cable wall outlet or RF splitter (optional).
2.
Connect the other end of the coaxial cable to the Cable connector on the gateway.
Use your hand to tighten the connectors, to avoid damaging them.
3

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