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Safety and Regulatory Information
SBG6782-AC Wireless Cable Modem & Router
•
User Guide
iv
365-095-23865 x.1
•
The Wireless Fidelity (Wi-Fi) certification as defined by the Wireless Ethernet Compatibility Alliance (WECA).
Restrictions on the Use of Wireless Devices
In some situations or environments, the use of wireless devices may be restricted by the proprietor of the building or responsible
representatives of the organization. For example, using wireless equipment in any environment where the risk of interference to
other devices or services is perceived or identified as harmful.
If you are uncertain of the applicable policy for the use of wireless equipment in a specific organization or environment, you are
encouraged to ask for authorization to use the device prior to turning on the equipment.
The manufacturer is not responsible for any radio or television interference caused by unauthorized modification of the devices
included with this product, or the substitution or attachment of connecting cables and equipment other than specified by the
manufacturer. Correction of the interference caused by such unauthorized modification, substitution, or attachment is the
responsibility of the user.
The manufacturer and its authorized resellers or distributors are not liable for any damage or violation of government regulations
that may arise from failing to comply with these guidelines.
Note
: The use of the 5150-5250 MHz frequency band is restricted to Indoor Use Only.
SECURITY WARNING
: This device allows you to create a wireless network. Wireless network connections may be accessible
by unauthorized users. For more information on how to protect your network, see
Change the Default Username and Password
in
this guide for instructions or visit the Motorola website.
CARING FOR THE ENVIRONMENT BY RECYCLING
When you see this symbol on a Motorola product, do not dispose of the product with residential or
commercial waste.
Recycling your Motorola Equipment
Please do not dispose of this product with your residential or commercial waste. Some countries or regions,
such as the European Union, have set up systems to collect and recycle electrical and electronic waste
items. Contact your local authorities for information about practices established for your region. If
collection systems are not available, call ARRIS Customer Service at
1-877-466-8646
for assistance.
Page 7 / 57
Contents
SBG6782-AC Wireless Cable Modem & Router
•
User Guide
v
365-095-23865 x.1
Contents
Safety and Regulatory Information
............................................................................................................
i
Tables
..........................................................................................................................................................
vi
Figures
........................................................................................................................................................
vii
Getting Started
...........................................................................................................................................
1
Introduction
...................................................................................................................................................
1
In the Box
......................................................................................................................................................
1
Additional Items You May Need
.............................................................................................................
2
System Requirements
..................................................................................................................................
2
Contact Information
......................................................................................................................................
2
Product Overview
.......................................................................................................................................
3
Front Panel
....................................................................................................................................................
3
Wi-Fi Protected Setup (WPS)
.................................................................................................................
4
Rear Panel
.....................................................................................................................................................
5
Gateway Label
..............................................................................................................................................
5
Installing Your Gateway
.............................................................................................................................
6
Connect the Gateway to Your Computer
......................................................................................................
6
Test the Gateway Connections
.....................................................................................................................
7
Connect Your MoCA-Enabled Devices
.........................................................................................................
7
Setting Up an Internet Connection
...........................................................................................................
8
Configure Your IP Address
............................................................................................................................
8
Verify & Renew Your IP Address
................................................................................................................
11
Setting Up a Wireless Network Connection
..........................................................................................
12
Launch the Quick Start Wizard to Set Up Your Wireless Network
.............................................................
12
Manually Set Up a Wireless Network on Your Computer
..........................................................................
13
Connect Your WPS-Enabled Devices
..........................................................................................................
14
Test Your Wireless Network Connection
....................................................................................................
14
Managing Your Gateway and Connected Networks
............................................................................
15
Start the Gateway Web Manager
...............................................................................................................
15
Gateway Web Manager Menu Options
...............................................................................................
16
Get Help
......................................................................................................................................................
17
View the Gateway Product Information
......................................................................................................
19
View the Gateway Status
............................................................................................................................
19
Back Up Your Gateway Settings
.................................................................................................................
20
Restore Your Gateway Settings
..................................................................................................................
21
Reset to Factory Defaults
...........................................................................................................................
21
Exit the SBG6782-AC Web Manager
..........................................................................................................
22
Configuring Your MoCA Network
...........................................................................................................
23
Set Up Your MoCA Network
.......................................................................................................................
23
Protecting & Monitoring Your Wireless Network
.................................................................................
25
Page 8 / 57
Tables
SBG6782-AC Wireless Cable Modem & Router
•
User Guide
vi
365-095-23865 x.1
Prevent Unauthorized Access
.....................................................................................................................
25
Change the Default User Name and Password
..........................................................................................
25
Set Up Firewall Protection
..........................................................................................................................
27
Set Up Parental Controls
.............................................................................................................................
27
Set Up Port Triggers
....................................................................................................................................
29
Set Up the DMZ Host
.................................................................................................................................
30
Store Remote Firewall Logs
........................................................................................................................
31
Troubleshooting Tips
................................................................................................................................
32
Solutions
......................................................................................................................................................
32
Front Panel LED Icons and Error Conditions
...............................................................................................
33
Gateway Configuration Screen Definitions
............................................................................................
34
Basic Screens
..............................................................................................................................................
34
Setup
....................................................................................................................................................
34
DHCP
....................................................................................................................................................
36
DDNS
....................................................................................................................................................
37
Backup and Restore
.............................................................................................................................
38
MoCA
....................................................................................................................................................
38
Firewall Screens
..........................................................................................................................................
40
Protection Level
....................................................................................................................................
40
Parental Control
....................................................................................................................................
42
Local Log
..............................................................................................................................................
43
Remote Log
..........................................................................................................................................
44
Warranty Information
...............................................................................................................................
46
Tables
Table 1 – SBG6782-AC Package Contents
....................................................................................................
1
Table 2 – SBG6782-AC Front Panel LED Icons
.............................................................................................
3
Table 3 – SBG6782-AC Rear Panel Ports & Connectors
...............................................................................
5
Table 4 – SBG6782-AC Web Manager Main Menu Options
.......................................................................
16
Table 5 – Troubleshooting Solutions
...........................................................................................................
32
Table 6 – Front Panel LED Icons and Error Conditions
...............................................................................
33
Table 7 – Basic Setup Screen-Field Descriptions
........................................................................................
35
Table 8 – Basic DHCP Screen-Field Descriptions
.......................................................................................
36
Table 9 – Basic DDNS Screen-Field Descriptions
.......................................................................................
37
Table 10 – Basic Backup & Restore-Field Descriptions
..............................................................................
38
Table 11 – Basic MoCA Screen-Field Descriptions
.....................................................................................
39
Table 12 – Firewall Protection Level Screen-Field Descriptions
.................................................................
41
Table 13 – Firewall Parental Control-Field Descriptions
..............................................................................
42
Table 14 – Firewall Local Log Screen-Field Descriptions
............................................................................
44
Page 9 / 57
Figures
SBG6782-AC Wireless Cable Modem & Router
•
User Guide
vii
365-095-23865 x.1
Table 15 – Firewall Remote Log Screen-Field Descriptions
.......................................................................
45
Figures
Figure 1 – SBG6782-AC Front View
..............................................................................................................
3
Figure 2 – SBG6782-AC Rear View
...............................................................................................................
5
Figure 3 – SBG6782-AC Connection Diagram
...............................................................................................
6
Figure 4 – SBG6782-AC Quick Start Wizard Screen
...................................................................................
13
Figure 5 – Quick Start Wizard Opening Screen
...........................................................................................
15
Figure 6 – SBG6782-AC Web Manager Main Menu Buttons
.....................................................................
16
Figure 7 – SBG6782-AC Web Manager Main Menu Links
.........................................................................
16
Figure 8 – Help Overview Screen
...............................................................................................................
17
Figure 9 – Help About Screen
.....................................................................................................................
18
Figure 10 – SBG6782-AC Status – Product Information Screen
.................................................................
19
Figure 11 – SBG6782-AC Status Connection Screen
.................................................................................
20
Figure 12 – SBG6782-AC Backup and Restore Screen
...............................................................................
20
Figure 13 – Restore Factory Defaults
.........................................................................................................
22
Figure 14 – MoCA Configuration and Status Screen
..................................................................................
23
Figure 15 – Change Username
....................................................................................................................
26
Figure 16 – Change User Password
............................................................................................................
26
Figure 17 – Firewall Protection Level Screen
..............................................................................................
27
Figure 18 – Parental Control-Change Time Zone Screen
............................................................................
28
Figure 19 – Firewall Parental Control Screen
..............................................................................................
28
Figure 20 – Advanced Port Triggers Screen
................................................................................................
29
Figure 21 – Advanced DMZ Host Screen
....................................................................................................
30
Figure 22 – Firewall Remote Log Screen
....................................................................................................
31
Figure 23 – Basic Setup Screen
..................................................................................................................
34
Figure 24 – Basic DHCP Screen
..................................................................................................................
36
Figure 25 – Basic DDNS Screen
.................................................................................................................
37
Figure 26 – Basic Backup & Restore Screen
..............................................................................................
38
Figure 27 – Basic MoCA Configuration and Status Screen
.........................................................................
38
Figure 28 – Firewall Protection Level Screen
..............................................................................................
41
Figure 29 – Firewall Parental Control Screen
..............................................................................................
42
Figure 30 – Firewall Local Log Screen
........................................................................................................
43
Figure 31 – Firewall Remote Log Screen
....................................................................................................
45
Page 10 / 57
Getting Started
SBG6782-AC Wireless Cable Modem & Router
•
User Guide
1
365-095-23865 x.1
Getting Started
Introduction
Welcome to the next generation of ultra high-speed Wi-Fi gateways. Your new Motorola
SURFboard
®
eXtreme SBG6782-AC Wireless Cable Modem & Router with MoCA
®
(Multimedia
over Coax) provides a home network with wireless high-speed data and multimedia service
access. With built-in MoCA technology, the SBG6782-AC also provides high-speed Internet
access to multiple MoCA-enabled devices using the existing coaxial cable connection in your
home. You can also expand your MoCA home network using the Motorola SBM1000 Video
Adapter Kit, sold separately. The SBG6782-AC includes a Wi-Fi Pairing option for quick and easy
connections for your wireless devices.
This guide provides instructions for installing and configuring the SBG6782-AC gateway, setting
up a secure wireless network connection, and managing your gateway and network
configurations.
In the Box
Before installing your new wireless cable modem gateway, check that the following items are
included in the box
.
If any items are missing, please call ARRIS SURFboard Technical Support at
1-877-466-8646
.
Table 1 – SBG6782-AC Package Contents
ITEM
DESCRIPTION
SBG6782-AC Wireless
Gateway
Wireless high-speed cable modem and router
with MoCA
Power Cord
Provides power to the gateway through an
electrical outlet connection
Ethernet Cable
Standard Cat 5 or higher cable for connecting
to the network
Software License &
Regulatory Card
Contains software license, warranty, and
safety information for the gateway
1

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