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Page 11 / 216 Scroll up to view Page 6 - 10
11
CHAPTER 2
Device Configuration
Most users will find that the basic Quick Start configuration is all that they ever need to use. The Quick Start sec-
tion may be all that you ever need to configure and use your Motorola
®
Gateway. For more advanced users, a rich
feature set is available. The following instructions cover installation in Router Mode.
This chapter covers:
◆
“
Important Safety Instructions
” on page
12
◆
“
Motorola
®
Gateway Status Indicator Lights
” on page
13
◆
“
Battery Installation (optional)
” on page
16
◆
“
Battery Door Installation Instructions
” on page
17
◆
“
Battery Door Removal Instructions
” on page
18
◆
“
Cradle Installation Instructions
” on page
19
◆
“
Set up the Motorola Gateway
” on page
20
◆
“
Accessing the W
eb Management Interface
” on page
23
◆
“
Device Status page
” on page
27
◆
“
T
ab Bar
” on page
31
◆
“
Broadband
” on page
37
◆
“
Home Network
” on page
41
◆
“
Wireless
” on page
46
◆
“
V
oice
” on page
56
◆
“
Firewall
” on page
62
◆
“
Diagnostics
” on page
80
Page 12 / 216
Administrator’s Handbook
12
Important Safety Instructions
POWER SUPPLY INSTALLATION
Connect the power supply cord to the power jack on the Motorola
®
Gateway. Plug the power supply into an appro-
priate electrical outlet. There is no power (on / off) switch to power off the device.
☛
WARNING:
The power supply must be connected to a mains outlet with a protective earth connection.
Do not defeat the protective earth connection.
CAUTION:
Depending on the power supply provided with the product, either the direct plug-in power supply
blades, power supply cord plug or the appliance coupler serves as the mains power disconnect. It is
important that the direct plug-in power supply, socket-outlet or appliance coupler be located so it is
readily accessible.
TELECOMMUNICATION INSTALLATION
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of
fire, electric shock and injury to persons, including the following:
◆
Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink or laundry tub, in a
wet basement or near a swimming pool.
◆
Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of
electrical shock from lightning.
◆
Do not use the telephone to report a gas leak in the vicinity of the leak.
◆
CAUTION: The external phone should be UL Listed and the connections should be made in accordance with
Article 800 of the NEC.
COAX INSTALLATION
Be sure that the outside cable system is grounded, so as to provide some protection against voltage surges and
built-up static charges. Article 820-20 of the NEC (Section 54, Part I of the Canadian Electrical Code) provides
guidelines for proper grounding and, in particular, specifies the CATV cable ground shall be connected to the
grounding system of the building, as close to the point of cable entry as practical.
PRODUCT VENTILATION
The Motorola
®
Gateway is intended for use in a consumer's home. Ambient temperatures around this product
should not exceed 104°F (40°C).
It should not be used in locations exposed to outside heat radiation or trapping
of its own heat. The product should have at least one inch of clearance on all sides except the bottom when prop-
erly installed and should not be placed inside tightly enclosed spaces unless proper ventilation is provided.
☛
CAUTION
–
The battery used in this device may present a risk of fire or chemical burn if mis-
treated. Do not disassemble, heat above manufacturer’s maximum temperature
limit, or incinerate. Replace battery with Motorola P/N 586185-001-00 only. Use of
another battery may present a risk of fire or explosion.
Dispose of used battery promptly. Keep away from children. Do not disassemble
and do not dispose of in fire.
SAVE THESE INSTRUCTIONS
Page 13 / 216
13
Motorola
®
Gateway Status Indicator Lights
Colored LEDs on your Motorola
®
Gateway indicate the status of various port activity.
Motorola® Gateway
NVG589 status indicator lights
LED
Action
Power*
Solid Green
= The device is powered.
Flashing Green
= A Power-On Self-Test (POST) is in progress
Flashing Red
= A POST failure (not bootable) or device malfunction occurred.
Orange/Amber
= during firmware upgrade (see below)
Off = The unit has no AC power.
*During
Firmware
Upgrade
During the software installation, you will lose internet and phone service. The LEDs will func-
tion as follows:
1. As firmware is being loaded into flash, the LEDs will operate normally as described.
2. The installation will take a few minutes –
During this phase, the
Power
LED willl flash
Orange/Amber
during firmware upgrade
(flash writing to memory) and all other LEDs will be off.
3. The Gateway will restart automatically.
As the device reboots, the
POWER ON
LED behavior will happen.
During
Boot
process
• Power LED =
GREEN/FLASH
• All other LED = OFF
If the device does not boot, and fails its self test or fails to perform initial load of the boot-
loader:
• Power LED =
RED/FLASH
• ALL other LED = OFF
If the device boots and then detects a failure:
Power LED =
GREEN/FLASH
starting POST and then all LEDs will
FLASH RED
, including
Power LED.
Battery
Solid Green
= Battery in place but not being used.
Flashing Green
= Battery charging.
Solid Red
= Battery backup mechanism has a fault.
Flashing Red
= Battery needs to be replaced.
Solid Amber
= Battery in use.
Flashing Amber
= Low battery.
Off = No battery or battery has no charge.
Cycle between all colors = Battery conducting self-test.
Side View
Power
Battery
Ethernet
Wireless
HomePNA
USB
Broadband 1
Broadband 2
Service
Phone 1
Phone 2
Page 14 / 216
Administrator’s Handbook
14
Ethernet
Solid Green
= Powered device connected to the associated port (includes devices with
wake-on-LAN capability where a slight voltage is supplied to the Ethernet connection).
Flickering Green
= Activity seen from devices associated with the port. The flickering of the
light is synchronized to actual data traffic.
Off = The device is not powered, no cable or no powered devices connected to the associ-
ated ports.
Wireless
Solid Green
= Wi-Fi is powered.
Flickering Green
= Activity seen from devices connected via Wi-Fi. The flickering of the
light is synchronized to actual data traffic.
Off = The device is not powered or no powered devices connected to the associated ports.
HomePNA
Solid Green
= Powered device connected to the associated port (includes devices with
wake-on-LAN capability where a slight voltage is supplied to the Ethernet connection).
Flickering Green
= Activity seen from devices associated with the port. The flickering of the
light is synchronized to actual data traffic.
Off = The device is not powered, no cable or no powered devices connected to the associ-
ated ports.
Broadband
1**, 2
Solid Green
= Good broadband connection (i.e., good DSL Sync or Gigabit Ethernet ).
Flashing Green
= Attempting broadband connection (i.e., DSL attempting sync).
Flashing Green
&
Red
= If the broadband connection fails to be established for more than
three consecutive minutes the LED switches to
Flashing Green
when attempting or waiting
to establish a broadband connection alternating with a five second steady
Red
. This pattern
continues until the broadband connection is successfully established.
Flashing Red
= No DSL signal on the line. This is only used when there is no signal, not dur-
ing times of temporary ‘no tone’ during the training sequence.
Off = The device is not powered.
**
Broadband 1 LED
is also the Gigabit ethernet WAN LED when that is in play (and DSL is
not)
Service
Solid Green
= IP connected (The device has a WAN IP address from DHCP or 802.1x
authentication and the broadband connection is
up).
Flashing Green
= Attempting PPP connection.
Attempting IEEE 802.1X authentication or
attempting to obtain DHCP information.
Red
= Device attempted to become IP connected and failed (no DHCP response, 802.1x
authentication failed, no IP address from IPCP, etc.). The Red state times out after two min-
utes and the Service indicator light returns to the Off state.
Off = The device is not powered or the broadband connection is not present.
Phone 1, 2
Solid Green
= The associated VoIP line has been registered with a SIP proxy server.
Flashing Green
= Indicates a telephone is off-hook on the associated VoIP line.
Off = VoIP not in use, line not registered or Gateway power off.
USB
Solid Green
= Powered device connected to the associated port (includes devices with
wake-on-LAN capability where a slight voltage is supplied to the Ethernet connection).
Flickering Green
= Activity seen from devices associated with the port. The flickering of the
light is synchronized to actual data traffic.
Off = The device is not powered, no cable or no powered devices connected to the associ-
ated ports.
LED
Action
Page 15 / 216
15
Motorola® Gateway
NVG589 Rear V
iew
☛
NOTE:
The NVG589 supports two VoIP lines over one RJ11 VoIP port. In order to
connect two phone lines the supplied
inner/outer pair splitter
adapters
must be attached to the RJ11 VoIP port in order to terminate both lines.
This is a special-purpose splitter. You must only use the
inner/outer pair
splitter adapters
supplied by AT&T.
LED
Action
Ethernet
1,2 3,4
Orange/Amber
when a Gigabit Ethernet device is connected to each port.
Green
when 10/100 Ethernet device is connected.
Flash for Ethernet traffic passing.
Gigabit Ethernet (WAN)
USB
DSL (WAN)
Ethernet (LAN)
F-Connector (HPNA)
RJ14 (FXS)
Reset button
Power Jack

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