Huawei HG658b Router Manual PDF (Setup & Configuration Guide)

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15

6 FAQs

How can I quickly enable or disable the wireless network function?

Press and hold the

WLAN

button for 1 or more seconds, and then release.

The

WLAN

indicator light indicates the status of the wireless network

function.

How can I quickly restore the HG658 to its default settings?

To restore the HG658 to default settings, press and hold the

Reset

button for

over 6 or more seconds when the HG658 is powered on, and then release.

What can I do if I cannot access the Internet?

Step 1

Check that the

Power

indicator on the HG658 is steady on.

If the

Power

indicator is off, perform further checks as follows:

1. Check that the HG658 is turned on.

2. Check that electricity comes from the socket and that the power

input from the socket meets the requirements described on the

label of the HG658's power adapter. If the voltage is unstable, for

example, if the voltage is too high or too low, do not use the HG658.

Wait until the voltage recovers, and then use the HG658.

3.

Check that the HG658 is securely connected to the socket using its

power adapter.

If the

Power

indicator is still off, contact an authorized maintenance

center.

Step 2

After powering on the HG658, wait for about 3 minutes. Then

check whether the

WAN

indicator turns steady on.

If the

WAN

indicator is off, perform further checks as follows:

1. Check that the telephone line is correctly and securely connected,

especially the connection between the telephone line and the

splitter.

2. Check that the HG658 and telephone line are located far from any

electric appliances that generate strong magnetic or electric fields.

Replace the telephone line when necessary.

If the

WAN

indicator is still off, contact your network service

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16

provider.

Step 3

Check that you have entered the correct user name and password.

The user name and password are provided by your network service

provider. To check the user name and password, see section 3.2

“Using the Setup Wizard”.

Step 4

Check whether the

LAN

indicator is on.

If the

LAN

indicator is off, perform further checks as follows:

1.

Check that the network adapter on your computer is enabled.

2. Check that the network cable between the HG658 and the

computer is securely connected. Remove and then insert the

network cable or replace the network cable when necessary.

If the

LAN

indicator is still off, contact an authorized maintenance

center.

Step 5

Check that the driver for the network adapter is correctly installed.

The following example uses a computer running the Windows XP

operating system to check whether the driver for the network

adapter is installed:

1. Right-click

My Computer

, and choose

Manage

from the displayed

shortcut menu.

2. In the

Computer Management

window, click

Device Manager

.

3. In the right pane of the

Computer Management

window, click

Network adapters

.

If no network adapter is found or if a question mark (?) or an

exclamation mark (!) is displayed next to the network adapter icon,

the driver for the network adapter is not correctly installed.

Re-install the driver.

Step 6

Check that the proxy server of the browser is correctly configured.

The following example uses Internet Explorer on the Windows XP

operating system to check whether the proxy server of the browser

is correctly configured:

1. Launch Internet Explorer.

2. Choose

Tools

>

Internet Options

.

3. In the

Internet Options

dialog box, click the

Connections

tab.

4. In the

Local Area Network (LAN) settings

area, click

LAN

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17

Settings

.

5. In the

Proxy server

area of the

Local Area Network (LAN)

Settings

dialog box, check that the

Use a proxy server for your

LAN (These settings will not apply to dial-up or VPN

connections.)

check box is cleared.

Step 7

Try to access more websites to check whether the HG658 can

access these websites.

If the problem persists, contact your network service provider.

What can I do if I cannot access the Web-based configuration utility?

Step 1

Refer to "What can I do if I cannot access the Internet?" to check

that the power supply, telephone line, and network line are working

properly.

Step 2

Check that the computer's IP address and the HG658's LAN IP

address are in the same network segment, and that the browser is

not using a proxy server.

To ensure that the computer's IP address and the HG658's

LAN IP address are in the same network segment, you can set

the computer to obtain an IP address automatically.

Step 3

Check that the correct user name and password are used to log in to

the Web-based configuration utility.

If the problem persists, restore the HG658 to its default settings. For

details, see "How can I quickly restore the HG658 to its default

settings?"

What can I do if I cannot access the Internet over a wireless connection?

Step 1

Check that all cables are securely connected, such as the power

adapter cable and the telephone line.

Step 2

Check whether the

WLAN

indicator is on.

If the

WLAN

indicator is off, the wireless network function is

disabled, and you need to turn on the wireless network function.

Step 3

Read the user guide of the wireless network adapter, and

check whether the wireless network adapter supports the 802.11b,

802.11g, or 802.11n protocol.

If the wireless network adapter does not support any of the

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18

preceding protocol, replace it.

Step 4

Check whether the driver for the wireless network adapter is

correctly installed.

If the driver is not correctly installed, re-install it using the driver

program provided with the wireless network adapter.

Step 5

Check whether the computer receives wireless signals properly.

The following example uses the computer running the Window XP

operating system to check wireless signal reception:

1. Choose

Start

>

Control Panel

. Double-click

Network

Connections

.

2. In the

Network Connections

window, right-click

Wireless

Network Connection

, and choose

View Available Wireless

Networks

.

If the computer cannot find the wireless network, move the

computer closer to the HG658. Check that there are no obstacles,

such as walls, between the computer and the HG658.

Step 6

Check whether the computer is connected to the HG658's wireless

network. On the wireless network list, check whether the

HG658's wireless network is displayed as

Connected

.

Step 7

Try to access more websites to check whether the HG658 can

access these websites.

If you still cannot access the websites, restore the HG658 to its

default settings. If the problem persists, contact your network

service provider.

What can I do if sometimes the terminal cannot access the Internet over

a wireless connection or if the wireless connection is unstable?

Step 1

Check the positions of the HG658 and the computer. Ensure that

they are located far from the electric appliances such as microwave

ovens, refrigerators, or cordless telephones that generate strong

magnetic or electric fields.

Step 2

Place the HG658 in an open area.

Although radio signals can pass through obstacles, their

transmission is affected if they pass through too many obstacles

such as walls.

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19

Step 3

Move the computer closer to the HG658.

Step 4

Place the HG658 and the computer in another direction.

Step 5

Try to avoid using wireless network connection during

thunderstorms.

What can I do if the wireless network is not encrypted but the computer

cannot connect to the wireless network?

Step 1

Delete wireless network configuration from the computer.

The following example uses a computer running the Window XP

operating system:

1. Choose

Start

>

Control Panel

. Double-click

Network

Connections

.

2. In the

Network Connections

window, right-click

Wireless

Network Connection

, and choose

Properties

.

3. In the

Wireless Network Connection Properties dialog box

,

click the

Wireless Networks

tab.

4. In the

Preferred Networks

area, select a wireless network, and

click

Remove

.

5.

Delete all the other wireless network connections from the

Preferred Networks

area.

6. Click

OK

.

Step 2

Set up an unencrypted wireless network connection.

Does the WPS function have any special requirements on the wireless

encryption settings of the HG658?

The WPS function can be used only when the security mode of the wireless

network is set to

WPA2-PSK

, or

WPA-PSK/WPA2-PSK

, and the SSID is set

to

SSID1

. It is recommended that you set the security mode to

WPA-PSK/WPA2-PSK

.

What can I do if I cannot set up a wireless connection between the HG658

and the computer by pressing the

WPS

button?

Step 1

Check that only one computer tries to connect to the HG658 using

the WPS function at a time.

Step 2

Check that the wireless network function and the WPS function in

PBC mode are enabled on the HG658.

Step 3

Check that the security mode of the wireless network is set to

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