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Page 36 / 65 Scroll up to view Page 31 - 35
User Guide
Please refer to
Configure Static Internet Connection
section.
Device Whitelisting
•
How do I make sure that every time I login using my laptop, I do not have to see the
authentication page?
OR
•
I do not want to authenticate every time I try to access the Internet using NetGenie. What
should I do?
You need to whitelist your laptop or other web device in order to avoid the authentication page
each and every time.
If you are logging in as an existing user, please refer to
User Internet Access
section to learn how
to whitelist a device.
OR
1.
Log in to NetGenie with administrator credentials.
2. Go to
Internet Controls
→
Device Whitelist.
3.
Specify MAC address of your laptop/smartphone.
4.
Specify description if required.
5. Click
Add
to whitelist your laptop/smartphone.
6.
Follow step 3 to 5 if you want to whitelist other devices.
Screen –Device Whitelist
36
Page 37 / 65
User Guide
System
•
How do I change my NetGenie administrator password?
It is recommended to change NetGenie administrator password as soon as you log in for first
time.
1.
Log in to NetGenie with administrator credentials.
2. Go to
System
→
Admin Password.
3.
Specify NetGenie’s current password.
4.
Specify new password to access NetGenie. It can be 16 characters long.
5. Confirm new password.
6. Click
Apply
to save the changes.
Screen- Change Administrator Password
•
How can I view system and security status of my NetGenie Appliance?
You can view system and security module details from
System
→
Overview
page.
This page displays following details of NetGenie appliance:
System Information
•
Active Connection(s) – Number of connections to the NetGenie appliance.
•
Firmware Version – Firmware version running on your NetGenie appliance.
•
SSN – Unique SSN number which is used NetGenie support team to identify your NetGenie
appliance.
Security Status
•
Internet Controls – Status of Internet Controls module
•
Anti-Virus – Status of Anti-Virus service
•
Zip File Scan – Status of zip file scanning
•
Intrusion Prevention – Status of Intrusion Prevention service
•
Application Controls – Status of application controls
•
Web Protection – Status of Web Protection service
•
Activity Reporting
– Status of logging and reporting service
37
Page 38 / 65
User Guide
Screen- System Overview
Networking
•
How many computers or devices can be connected wirelessly to NetGenie at the same
time?
A maximum of twenty (20) devices can be wirelessly connected to NetGenie at any instance.
•
Internet access through my NetGenie appliance has stopped. What should I do?
You need to restart your NetGenie appliance in order to get back Internet access.
1.
Log in to NetGenie with administrator credentials.
2. Go to
System
→
Restart Device
to restart your NetGenie appliance
.
3. Click
Reboot
to restart your NetGenie appliance.
Screen- Restart NetGenie Appliance
Note:
This action will only restart your NetGenie appliance. To reset appliance to factory default
settings, keep the reset button (positioned next to the WPS switch of your appliance) pressed
for 5 seconds. While doing so, all past upgrades and configurations will be lost
.
•
How do I know that my NetGenie is having Internet connection?
Check the WAN LED of your NetGenie appliance. If it blinks green, it means your NetGenie
appliance is able to connect to the Internet.
•
How can I verify that my NetGenie appliance is Wi-Fi enabled?
38
Page 39 / 65
User Guide
By default, NetGenie appliance(s) are wireless enabled.
Check WLAN/WPS LED of your NetGenie appliance. If it blinks green, it means Wi-Fi is enabled
in your NetGenie appliance. If it does not, then follow the given steps:
1.
Log in to NetGenie with administrator credentials.
2. Go to
Network Settings
→
Wireless
and select the checkbox “Enable Wireless” to
enable wireless connectivity in your NetGenie appliance.
3. Click
Apply
to save the changes.
Screen- Enable NetGenie Wireless
•
How can I wirelessly connect my laptop to NetGenie?
To connect NetGenie wirelessly, you should have a wireless network adapter-enabled laptop.
When your laptop starts, it will automatically detect the wireless network (also called SSID)
named “NetGenie”. Click the network icon in your machine's system tray (bottom-right of your
screen) and select “NetGenie”. After selecting “NetGenie”, you will be asked to enter the
Security/Pass Key printed on the sticker at the bottom of your appliance. This will connect you to
the NetGenie appliance over Wi-Fi.
•
Can I insert my telephone cable directly to my NetGenie appliance to access Internet?
No, you need to connect ADSL Router/Cable modem with NetGenie appliance in order to access
Internet.
•
I do not want others to see my network due to security reasons. Is there any way to hide
visibility of my network to wireless users?
Yes, you can hide your network from other wireless users. Follow the given steps below:
1.
Log in to NetGenie with administrator credentials.
2. Go to
Network Settings
→
Wireless.
3. Enable “Hide SSID”.
4. Click
Apply
to save the changes.
39
Page 40 / 65
User Guide
Screen- Hide SSID
•
Can I change the name of my Network?
Yes, you can change the name and password of your network.
1.
Log in to NetGenie with administrator credentials.
2. Go to
Network Settings
→
Wireless.
3.
Specify new name of your network in SSID field.
4.
Select checkbox “Show Password” to view current password.
5.
Specify new password for your network in WPA Key field.
6.
Uncheck the checkbox “Show Password” to display bullets as placeholder instead of real
password.
7. Click
Apply
to save the changes.
Screen - Change SSID
40

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