User Guide

Please refer to

Configure Static Internet Connection

section.

Device Whitelisting

•

How do I make sure that every time I login using my laptop, I do not have to see the

authentication page?

OR

•

I do not want to authenticate every time I try to access the Internet using NetGenie. What

should I do?

You need to whitelist your laptop or other web device in order to avoid the authentication page

each and every time.

If you are logging in as an existing user, please refer to

User Internet Access

section to learn how

to whitelist a device.

OR

1.

Log in to NetGenie with administrator credentials.

2. Go to

Internet Controls

→

Device Whitelist.

3.

Specify MAC address of your laptop/smartphone.

4.

Specify description if required.

5. Click

Add

to whitelist your laptop/smartphone.

6.

Follow step 3 to 5 if you want to whitelist other devices.

Screen –Device Whitelist

36

User Guide

System

•

How do I change my NetGenie administrator password?

It is recommended to change NetGenie administrator password as soon as you log in for first

time.

1.

Log in to NetGenie with administrator credentials.

2. Go to

System

→

Admin Password.

3.

Specify NetGenie’s current password.

4.

Specify new password to access NetGenie. It can be 16 characters long.

5. Confirm new password.

6. Click

Apply

to save the changes.

Screen- Change Administrator Password

•

How can I view system and security status of my NetGenie Appliance?

You can view system and security module details from

System

→

Overview

page.

This page displays following details of NetGenie appliance:

System Information

•

Active Connection(s) – Number of connections to the NetGenie appliance.

•

Firmware Version – Firmware version running on your NetGenie appliance.

•

SSN – Unique SSN number which is used NetGenie support team to identify your NetGenie

appliance.

Security Status

•

Internet Controls – Status of Internet Controls module

•

Anti-Virus – Status of Anti-Virus service

•

Zip File Scan – Status of zip file scanning

•

Intrusion Prevention – Status of Intrusion Prevention service

•

Application Controls – Status of application controls

•

Web Protection – Status of Web Protection service

•

Activity Reporting

– Status of logging and reporting service

37

User Guide

Screen- System Overview

Networking

•

How many computers or devices can be connected wirelessly to NetGenie at the same

time?

A maximum of twenty (20) devices can be wirelessly connected to NetGenie at any instance.

•

Internet access through my NetGenie appliance has stopped. What should I do?

You need to restart your NetGenie appliance in order to get back Internet access.

1.

Log in to NetGenie with administrator credentials.

2. Go to

System

→

Restart Device

to restart your NetGenie appliance

.

3. Click

Reboot

to restart your NetGenie appliance.

Screen- Restart NetGenie Appliance

Note:

This action will only restart your NetGenie appliance. To reset appliance to factory default

settings, keep the reset button (positioned next to the WPS switch of your appliance) pressed

for 5 seconds. While doing so, all past upgrades and configurations will be lost

.

•

How do I know that my NetGenie is having Internet connection?

Check the WAN LED of your NetGenie appliance. If it blinks green, it means your NetGenie

appliance is able to connect to the Internet.

•

How can I verify that my NetGenie appliance is Wi-Fi enabled?

38

User Guide

By default, NetGenie appliance(s) are wireless enabled.

Check WLAN/WPS LED of your NetGenie appliance. If it blinks green, it means Wi-Fi is enabled

in your NetGenie appliance. If it does not, then follow the given steps:

1.

Log in to NetGenie with administrator credentials.

2. Go to

Network Settings

→

Wireless

and select the checkbox “Enable Wireless” to

enable wireless connectivity in your NetGenie appliance.

3. Click

Apply

to save the changes.

Screen- Enable NetGenie Wireless

•

How can I wirelessly connect my laptop to NetGenie?

To connect NetGenie wirelessly, you should have a wireless network adapter-enabled laptop.

When your laptop starts, it will automatically detect the wireless network (also called SSID)

named “NetGenie”. Click the network icon in your machine's system tray (bottom-right of your

screen) and select “NetGenie”. After selecting “NetGenie”, you will be asked to enter the

Security/Pass Key printed on the sticker at the bottom of your appliance. This will connect you to

the NetGenie appliance over Wi-Fi.

•

Can I insert my telephone cable directly to my NetGenie appliance to access Internet?

No, you need to connect ADSL Router/Cable modem with NetGenie appliance in order to access

Internet.

•

I do not want others to see my network due to security reasons. Is there any way to hide

visibility of my network to wireless users?

Yes, you can hide your network from other wireless users. Follow the given steps below:

1.

Log in to NetGenie with administrator credentials.

2. Go to

Network Settings

→

Wireless.

3. Enable “Hide SSID”.

4. Click

Apply

to save the changes.

39

User Guide

Screen- Hide SSID

•

Can I change the name of my Network?

Yes, you can change the name and password of your network.

1.

Log in to NetGenie with administrator credentials.

2. Go to

Network Settings

→

Wireless.

3.

Specify new name of your network in SSID field.

4.

Select checkbox “Show Password” to view current password.

5.

Specify new password for your network in WPA Key field.

6.

Uncheck the checkbox “Show Password” to display bullets as placeholder instead of real

password.

7. Click

Apply

to save the changes.

Screen - Change SSID

40