User Guide

•

I have set time as per my local time zone but why is NetGenie still not showing it?

NetGenie communicates with NTP servers over Internet to update system time. If NetGenie does

not have Internet connectivity, system time will not be synchronized with NTP server. Hence,

perform the following checks:

•

WAN cable is properly connected to NetGenie WAN socket.

•

WAN port is blinking green.

If you are sure that NetGenie appliance is able to connect to the Internet, please click

Sync Now

to synchronize NetGenie appliance system time with NTP server otherwise you can manually set

date and time.

•

Can I send NetGenie logs to third party server?

Yes, you can configure your NetGenie appliance to send logs to an external syslog server.

1.

Log in to NetGenie with administrator credentials.

2. Go to

Logs and Reports

→

Configuration

.

3.

Specify name or IP address of the external syslog server.

4.

Specify port number in the range of 1 to 65535. Default port number is 514.

Screen – Syslog Configuration

5. Click

Apply

to save the changes.

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User Guide

•

Is there any way to turn off NetGenie’s logging feature?

Yes, you can disable NetGenie’s logging feature (not recommended) by the following steps:

1.

Log in to NetGenie with administrator credentials.

2. Go to

Logs and Reports

→

Configuration

.

3.

Select checkbox ‘Disable all logs’ to stop NetGenie’s logging and reporting engine.

Screen – Disable Logging

4. Click

Apply

to save changes.

Some Advanced Configuration

Pre-requisite:

This section requires basic understanding of networking concepts

.

This section explains NetGenie’s advanced security configurations that includes firewall, port

forwarding, granular anti virus, custom Intrusion Prevention System and many more.

•

Does NetGenie prevent my network from Web as well email-based viruses? What happens

when NetGenie encounters any Virus?

Yes, NetGenie ensures clean Web and Email traffic. NetGenie scans all incoming and outgoing

traffic over Web and Email.

In case of malware occurrence, NetGenie logs the malware and cleans it. However, you can

change the course of action to be taken to deal with malware (though it is not recommended).

1.

Log in to NetGenie with administrator credentials.

2. Go to

Security

→

Anti Virus

.

Screen- Enable Anti-Virus Protection

3.

Expand ‘Show Advanced Settings’ drop-down. Under Action Configuration section, you can

change actions to be taken on malware.

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User Guide

Screen- Anti Virus Action Configuration

4. Click

Apply

to save changes.

•

I do not want NetGenie to scan MS-Word documents for viruses, is it possible?

Yes, you can customize anti virus protection cover provided by NetGenie. Please follow the given

below steps to do so:

1.

Log in to NetGenie with administrative credentials.

2. Go to

Security

→

Anti Virus

.

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User Guide

Screen- Enable Anti Virus Protection

3.

Expand ‘Show Advanced Settings’ drop-down, click ‘Ignore Following File Extensions’ tab and

select checkbox against Microsoft Word Document.

Screen- Advanced Anti Virus Settings

4. Click

Apply

to save changes.

•

What does NetGenie offer under Intrusion Prevention System?

NetGenie’s Intrusion Prevention System is a signature-based system, which performs following

security checks to prevent your network from malicious traffic.

•

Protocol Anomaly Detection

•

Port Scan Prevention

•

Traffic Anomaly Detection

•

Web Protection

You can enable or disable above components as and when required.

1.

Log in to NetGenie with administrator credentials.

2. Go to

Security

→

Intrusion Prevention

.

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User Guide

Screen- Enable Intrusion Prevention

3.

Expand ‘Show Advanced Settings’ drop-down, and change the default security settings if

required.

Screen- Advanced Intrusion Prevention

4. Click

Apply

to save changes.

•

Can I customize NetGenie’s intrusion prevention signatures?

Yes, you can change Action to be taken and Logging status of any intrusion prevention signature.

Please follow below steps to customize intrusion prevention signatures:

1.

Log in to NetGenie with administrator credentials.

2. Go to

Security

→

Intrusion Prevention

.

3.

Expand ‘Show Advanced Settings’ drop-down. Under Signature Configuration section, you

can search intrusion prevention signatures based on the following criteria:

•

Outbreak

•

Severity

•

Policy

•

Platform

•

ID or Name

4.

Select the signature to be customized and change the Log status if required. Available

options:

•

Log

•

No

5.

Change Action to be taken if required, Possible actions:

•

Pass

•

Drop Packet

•

Drop Session

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