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Page 136 / 180 Scroll up to view Page 131 - 135
WRVS4400N User Guide
130
Common Problems and Solutions
If your difficulties continue, change the Size to different values. Try this list of values, one value
at a time, in this order, until your problem is solved:
–
1462
–
1400
–
1362
–
1300
I need to use port triggering.
Port triggering looks at the outgoing port services used and will trigger the Router to open a
specific incoming port, depending on which port an Internet application uses. Follow these
steps:
1.
To connect to the Router, go to the web browser, and enter
or the IP
address of the Router.
2.
Enter the password, if asked. (The default password is
admin
.)
3.
Click the
Firewall
=>
Port Range Triggering
tab.
4.
Enter any name you want to use for the Application Name.
5.
Enter the Start and End Ports of the Triggered Port Range. Check with your Internet
application provider for more information on which outgoing port services it is using.
6.
Enter the Start and End Ports of the Forwarded Port Range. Check with your Internet
application provider for more information on which incoming port services are required by
the Internet application.
7.
Once completed with the configuration, click the
Save Settings
button.
When I enter a URL or IP address, I get a time-out error or am prompted to retry.
1.
Check if other PCs work. If they do, ensure that your workstation’s IP settings are correct (IP
Address, Subnet Mask, Default Gateway, and DNS). Restart the computer that is having a
problem.
2.
If the PCs are configured correctly, but still not working, check the Router. Ensure that it is
connected and powered on. Connect to it and check its settings. (If you cannot connect to
it, check the LAN and power connections.)
3.
If the Router is configured correctly, check your Internet connection (DSL/cable modem,
etc.) to see if it is working correctly. You can remove the Router to verify a direct connection.
4.
Manually configure the TCP/IP with a DNS address provided by your ISP.
5.
Make sure that your browser is set to connect directly and that any dial-up is disabled. For
Internet Explorer, click
Tools
,
Internet Options
, and then the
Connection
tab. Make sure
that Internet Explorer is set to
Never dial a connection
. For Netscape Navigator, click
Edit
,
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WRVS4400N User Guide
131
Frequently Asked Questions
Preferences
,
Advanced
, and
Proxy
. Make sure that Netscape Navigator is set to
Direct
connection to the Internet
.
I’m trying to access the Router’s Web-based Utility, but I do not see the login screen. Instead, I
see a screen saying, “404 Forbidden.”
If you are using Windows Explorer, perform the following steps until you see the Web-based
Utility’s login screen (Netscape Navigator will require similar steps):
1.
Click
File
. Make sure
Work Offline
is NOT checked.
2.
Press
CTRL + F5
. This is a hard refresh, which will force Windows Explorer to load new
webpages, not cached ones.
3.
Click
Tools
. Click
Internet Options
. Click the
Security
tab. Click the
Default level
button.
Make sure the security level is Medium or lower. Then click the
OK
button.
Frequently Asked Questions
What is the maximum number of IP addresses that the Router will support?
The Router will support up to 253 IP addresses if the subnetmask is set to 255.255.255.0.
Is IPSec Passthrough supported by the Router?
Yes, enable or disable IPSec Passthrough on the VPN => VPN Pass Through tab.
Where is the Router installed on the network?
In a typical environment, the Router is installed between the cable/DSL modem and the LAN.
Plug the Router into the cable/DSL modem’s Ethernet port.
Does the Router support IPX or AppleTalk?
No. TCP/IP is the only protocol standard for the Internet and has become the global standard
for communications. IPX, a NetWare communications protocol used only to route messages
from one node to another, and AppleTalk, a communications protocol used on Apple and
Macintosh networks, can be used for LAN to LAN connections, but those protocols cannot
connect from the Internet to the LAN.
What is Network Address Translation and what is it used for?
Network Address Translation (NAT) translates multiple IP addresses on the private LAN to one
public address that is sent out to the Internet. This adds a level of security since the address of a
PC connected to the private LAN is never transmitted on the Internet. Furthermore, NAT allows
the Router to be used with low cost Internet accounts, such as DSL or cable modems, when
only one TCP/IP address is provided by the ISP. The user may have many private addresses
behind this single address provided by the ISP.
Does the Router support any operating system other than Windows 98, Millennium, 2000, or
XP?
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Frequently Asked Questions
Yes, but Linksys does not, at this time, provide technical support for setup, configuration or
troubleshooting of any non-Windows operating systems.
I set up an Unreal Tournament Server, but others on the LAN cannot join. What do I need to
do?
If you have a dedicated Unreal Tournament server running, you need to create a static IP for
each of the LAN computers and forward ports 7777, 7778, 7779, 7780, 7781, and 27900 to the IP
address of the server. You can also use a port forwarding range of 7777 to 27900. If you want to
use the UT Server Admin, forward another port (8080 usually works well but is used for remote
admin. You may have to disable this.), and then in the [UWeb.WebServer] section of the
server.ini file, set the ListenPort to 8080 (to match the mapped port above) and ServerName to
the IP assigned to the Router from your ISP.
Can multiple gamers on the LAN get on one game server and play simultaneously with just
one public IP address?
It depends on which network game or what kind of game server you are using. For example,
Unreal Tournament supports multi-login with one public IP.
How do I get Half-Life: Team Fortress to work with the Router?
The default client port for Half-Life is 27005. The computers on your LAN need to have
“+clientport 2700x” added to the HL shortcut command line; the x would be 6, 7, 8, and on up.
This lets multiple computers connect to the same server. One problem: Version 1.0.1.6 won’t let
multiple computers with the same CD key connect at the same time, even if on the same LAN
(not a problem with 1.0.1.3). As far as hosting games, the HL server does not need to be in the
DMZ. Just forward port 27015 to the local IP address of the server computer.
How can I block corrupted FTP downloads?
If you are experiencing corrupted files when you download a file with your FTP client, try using
another FTP program.
The web page hangs; downloads are corrupt, or nothing but junk characters are being
displayed on the screen. What do I need to do?
Force your Ethernet adapter to 10Mbps or half duplex mode, and turn off the “Auto-negotiate”
feature of your Ethernet adapter as a temporary measure. (Please look at the Network Control
Panel in your Ethernet adapter’s Advanced Properties tab.) Make sure that your proxy setting is
disabled in the browser. Check our website at
www.linksys.com
for more information.
If all else fails in the installation, what can I do?
Reset the Router by holding down the Reset button for ten seconds. Reset your cable or DSL
modem by powering the unit off and then on. Obtain and flash the latest firmware release that
is readily available on the Linksys website,
www.linksys.com
.
How can I be notified of new Router firmware upgrades?
All Linksys firmware upgrades are posted on the Linksys website at
www.linksys.com
, where
they can be downloaded for free. The Router’s firmware can be upgraded using the Web-based
Utility. If the Router’s Internet connection is working well, there is no need to download a newer
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Frequently Asked Questions
firmware version, unless that version contains new features that you would like to use.
Downloading a more current version of Router firmware will not enhance the quality or speed
of your Internet connection, and may disrupt your current connection stability.
Will the Router function in a Macintosh environment?
Yes, but the Router’s setup pages are accessible only through Internet Explorer 5.0 or Netscape
Navigator 5.0 or higher for Macintosh.
I am not able to get the web configuration screen for the Router. What can I do?
You may have to remove the proxy settings on your Internet browser, e.g., Netscape Navigator
or Internet Explorer. Or remove the dial-up settings on your browser. Check with your browser
documentation, and make sure that your browser is set to connect directly and that any dial-up
is disabled. Make sure that your browser is set to connect directly and that any dial-up is
disabled. For Internet Explorer, click
Tools
,
Internet Options
, and then the
Connection
tab.
Make sure that Internet Explorer is set to
Never dial a connection
. For Netscape Navigator,
click
Edit
,
Preferences
,
Advanced
, and
Proxy
. Make sure that Netscape Navigator is set to
Direct connection to the Internet
.
What is DMZ Hosting?
Demilitarized Zone (DMZ) allows one IP address (computer) to be exposed to the Internet.
Some applications require multiple TCP/IP ports to be open. It is recommended that you set
your computer with a static IP if you want to use DMZ Hosting. To get the LAN IP address, see
“Appendix E: Finding the MAC Address and IP Address for Your Ethernet Adapter.”
If DMZ Hosting is used, does the exposed user share the public IP with the Router?
No.
Does the Router pass PPTP packets or actively route PPTP sessions?
The Router allows PPTP packets to pass through.
Is the Router cross-platform compatible?
Any platform that supports Ethernet and TCP/IP is compatible with the Router.
How many ports can be simultaneously forwarded?
Theoretically, the Router can establish 4,000 sessions at the same time, but you can only
forward 30 ranges of ports.
Does the Router replace a modem? Is there a cable or DSL modem in the Router?
No, this version of the Router must work in conjunction with a cable or DSL modem.
Which modems are compatible with the Router?
The Router is compatible with virtually any cable or DSL modem that supports Ethernet.
What is the maximum number of VPN sessions allowed by the Router?
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Frequently Asked Questions
The maximum number depends on many factors. At least one IPSec session will work through
the Router; however, simultaneous IPSec sessions may be possible, depending on the specifics
of your VPNs.
How can I check whether I have static or DHCP IP addresses?
Ask your ISP to find out.
How do I get mIRC to work with the Router?
Under the
Firewall
=>
Single Port Forwarding
tab, set port forwarding to
113
for the PC on
which you are using mIRC.
If your questions are not addressed here, refer to the Linksys website,
www.linksys.com
.
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