Cisco WRVS4400Nv2 Router Manual PDF (Setup & Configuration Guide)

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WRVS4400N User Guide

120

Running the VPN Router Software Wizard

VPN Setup Wizard

Congratulations! Setup is now complete. You may now log into the Web Administrator

Interface and see the results.

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WRVS4400N User Guide

121

Common Problems and Solutions

Troubleshooting

This appendix provides solutions to problems that may occur during the installation and

operation of the Router. Read the descriptions below to help solve your problems. If you can't

find an answer here, check the Linksys website at

www.linksys.com

.

Common Problems and Solutions

I need to set a static IP address on a PC.

The Router, by default, assigns an IP address range of 192.168.1.100 to 192.168.1.149 using the

DHCP server on the Router. To set a static IP address, you can only use the ranges 192.168.1.2 to

192.168.1.99 and 192.168.1.150 to 192.168.1.254. Each PC or network device that uses TCP/IP

must have a unique address to identify itself in a network. If the IP address is not unique to a

network, Windows will generate an IP conflict error message. You can assign a static IP address

to a PC by performing the following steps:

For Windows 98 and Millennium:

1.

Click

Start

,

Setting

, and

Control Panel

. Double-click

Network

.

2.

In

The following network components are installed

box, select the

TCP/IP

-> associated with

your Ethernet adapter. If you only have one Ethernet adapter installed, you will only see one

TCP/IP line with no association to an Ethernet adapter. Highlight it and click the

Properties

button.

3.

In the

TCP/IP properties

window, select the

IP address

tab, and select

Specify an IP

address

. Enter a unique IP address that is not used by any other computer on the network

connected to the Router. You can only use an IP address in the ranges 192.168.1.2 to

192.168.1.99 and 192.168.1.151 to 192.168.1.254. Make sure that each IP address is unique

for each PC or network device.

4.

Click the

Gateway

tab, and in the

New Gateway

prompt, enter

192.168.1.1

, which is the

default IP address of the Router. Click the

Add

button to accept the entry.

5.

Click the

DNS

tab, and make sure the

DNS Enabled

option is selected. Enter the Host and

Domain names (e.g., John for Host and home for Domain). Enter the DNS entry provided by

your ISP. If your ISP has not provided the DNS IP address, contact your ISP to get that

information or go to its website for the information.

6.

Click the

OK

button in the

TCP/IP properties

window, and click

Close

or the

OK

button for

the

Network

window.

7.

Restart the computer when asked.

For Windows 2000:

1.

Click

Start

,

Settings

, and

Control Panel

. Double-click

Network and Dial-Up Connections

.

2.

Right-click the

Local Area Connection

that is associated with the Ethernet adapter you are

using, and select the

Properties

option.

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WRVS4400N User Guide

122

Common Problems and Solutions

3.

In the

Components checked are used by this connection

box, highlight

Internet Protocol

(TCP/IP)

, and click the

Properties

button. Select

Use the following IP address

option.

4.

Enter a unique IP address that is not used by any other computer on the network connected

to the Router. You can only use an IP address in the ranges 192.168.1.2 to 192.168.1.99 and

192.168.1.151 to 192.168.1.254.

5.

Enter the Subnet Mask,

255.255.255.0

.

6.

Enter the Default Gateway,

192.168.1.1

(Router’s default IP address).

7.

Toward the bottom of the window, select

Use the following DNS server addresses

, and

enter the Preferred DNS server and Alternative DNS server (provided by your ISP). Contact

your ISP or go on its website to find the information.

8.

Click the

OK

button in the

Internet Protocol (TCP/IP) Properties

window, and click the

OK

button in the

Local Area Connection Properties

window.

9.

Restart the computer if asked.

For Windows XP:

The following instructions assume you are running Windows XP with the default interface. If

you are using the Classic interface (where the icons and menus look like previous Windows

versions), please follow the instructions for Windows 2000.

1.

Click

Start

and

Control Panel

.

2.

Click the

Network and Internet Connections

icon and then the

Network Connections

icon.

3.

Right-click the

Local Area Connection

that is associated with the Ethernet adapter you are

using, and select the

Properties

option.

4.

In the

This connection uses the following items

box, highlight

Internet Protocol (TCP/IP)

.

Click the

Properties

button.

5.

Enter a unique IP address that is not used by any other computer on the network connected

to the Router. You can only use an IP address in the ranges 192.168.1.2 to 192.168.1.99 and

192.168.1.151 to 192.168.1.254.

6.

Enter the Subnet Mask,

255.255.255.0

.

7.

Enter the Default Gateway,

192.168.1.1

(Router’s default IP address).

8.

Toward the bottom of the window, select

Use the following DNS server addresses

, and

enter the Preferred DNS server and Alternative DNS server (provided by your ISP). Contact

your ISP or go on its website to find the information.

9.

Click the

OK

button in the

Internet Protocol (TCP/IP) Properties

window. Click the

OK

button

in the

Local Area Connection Properties

window.

I want to test my Internet connection.

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123

Common Problems and Solutions

Check your TCP/IP settings.

For Windows 98 and Millennium:

Refer to Windows Help for details. Make sure

Obtain IP address automatically

is selected in

the settings.

For Windows 2000:

1.

Click

Start

,

Settings

, and

Control Panel

. Double-click

Network and Dial-Up Connections

.

2.

Right-click the

Local Area Connection

that is associated with the Ethernet adapter you are

using, and select the

Properties

option.

3.

In the

Components checked are used by this connection

box, highlight

Internet Protocol

(TCP/IP)

, and click the

Properties

button. Make sure that

Obtain an IP address

automatically

and

Obtain DNS server address automatically

are selected.

4.

Click the

OK

button in the

Internet Protocol (TCP/IP) Properties

window, and click the

OK

button in the

Local Area Connection Properties

window.

5.

Restart the computer if asked.

6.

Click the

OK

button in the

Internet Protocol (TCP/IP) Properties

window, and click the

OK

button in the

Local Area Connection Properties

window.

7.

Restart the computer if asked.

For Windows XP:

The following instructions assume you are running Windows XP with the default interface. If

you are using the Classic interface (where the icons and menus look like previous Windows

versions), please follow the instructions for Windows 2000.

1.

Click

Start

and

Control Panel

.

2.

Click the

Network and Internet Connections

icon and then the

Network Connections

icon.

3.

Right-click the

Local Area Connection

that is associated with the Ethernet adapter you are

using, and select the

Properties

option.

4.

In the

This connection uses the following items

box, highlight

Internet Protocol (TCP/IP)

,

and click the

Properties

button. Make sure that

Obtain an IP address automatically

and

Obtain DNS server address automatically

are selected.

Open a command prompt.

•

For Windows 98 and Millennium, click

Start

and

Run

. In the

Open

field, type

command

.

Press the

Enter

key or click the

OK

button.

•

For Windows 2000 and XP, click

Start

and

Run

. In the

Open

field, type

cmd

. Press the

Enter

key or click the

OK

button.

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124

Common Problems and Solutions

1.

In the command prompt, type

ping 192.168.1.1

and press the

Enter

key.

•

If you get a reply, the computer is communicating with the Router.

•

If you do NOT get a reply, check the cable, and make sure

Obtain an IP address

automatically

is selected in the TCP/IP settings for your Ethernet adapter.

2.

In the command prompt, type

ping

followed by your Internet IP address and press the

Enter

key. The Internet IP Address can be found in the web interface of the Router. For

example, if your Internet IP address is 1.2.3.4, you would enter

ping 1.2.3.4

and press the

Enter

key.

•

If you get a reply, the computer is connected to the Router.

•

If you do NOT get a reply, try the ping command from a different computer to verify that

your original computer is not the cause of the problem.

3.

In the command prompt, type

ping www.linksys.com

and press the

Enter

key.

•

If you get a reply, the computer is connected to the Internet. If you cannot open a

webpage, try the ping command from a different computer to verify that your original

computer is not the cause of the problem.

•

If you do NOT get a reply, there may be a problem with the connection. Try the ping

command from a different computer to verify that your original computer is not the

cause of the problem.

I am not getting an IP address on the Internet with my Internet connection.

1.

Refer to

“I want to test my Internet connection”

to verify that you have connectivity.

2.

If you need to register the MAC address of your Ethernet adapter with your ISP, please see

“Appendix E: Finding the MAC Address and IP Address for Your Ethernet Adapter.” If you

need to clone the MAC address of your Ethernet adapter onto the Router, see the MAC

Address Clone section of “Chapter 6: Setting Up and Configuring the Router” for details.

3.

Make sure you are using the right Internet settings. Contact your ISP to see if your Internet

connection type is DHCP, Static IP Address, or PPPoE (commonly used by DSL consumers).

Please refer to the Basic Setup section of “Chapter 6: Setting Up and Configuring the

Router” for details on Internet Connection Type settings.

4.

Make sure you use the right cable. Check to see if the Internet LED is solidly lit.

5.

Make sure the cable connecting from your cable or DSL modem is connected to the

Router’s Internet port. Verify that the Status page of the Router’s Web-based Utility shows a

valid IP address from your ISP.

6.

Turn off the computer, Router, and cable/DSL modem. Wait 30 seconds, and then turn on

the Router, cable/DSL modem, and computer. Check the System Summary tab of the

Router’s Web-based Utility to see if you get an IP address.

I am not able to access the Router’s Web-based Utility Setup page.

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