34

Help

BT Home IT Support

While the other help listed here focuses on BT Infinity and the BT Home Hub,

BT Home IT Support advisers can offer you straightforward, jargon-free help with

a wide range of computer-related issues. For example: general computer problems,

printers, MP3 players, games consoles, cameras, new software packages, setting

up a new laptop, help with a virus, help connecting more computers to your Hub

and more.

You can get help over the phone

1

or in person

2

. To find out more, call 0800 876 6542

or go to

www.bt.com/homeitsupport

Billing enquiries

To view or pay your BT bill online, please go to

www.bt.com/account

If you’ve a problem and need help with your BT bill, please call 0800 800 150.

1 £9.99 per month with minimum three-month subscription or £24.99 one-off fee for a single call. Some technical queries

may not be resolvable. Fair usage policy applies. Exclusions, terms and conditions apply.

2 Engineer visits: costs start from £88.99.

Prices shown include VAT at 17.5%. VAT rate and prices are subject to change. See www.bt.com for the latest prices.

Your BT Home Hub and Openreach modem

35

Your BT Home Hub and

Openreach modem

Here’s a brief introduction to your main Hub features. For more

advanced settings information, please see online help on page 11.

Use this section to find out about your Hub

Page

Hub buttons summary

35

Hub sockets summary

37

Hub Manager

38

Hub features

38

Openreach modem

38

Set-up

39

Changing to a standard broadband (ADSL) connection

42

Hub buttons summary

Reset to Defaults button

WARNING:

resetting your Hub means you’ll lose any changes that have been

made to your Hub software.

To reset your Hub to its factory default settings, removing all personal settings:

1

use a pin or paperclip to press and release the recessed

Reset to Defaults

button

on the side of your Hub. All Hub lights will go out

Press for less than 15 seconds to reset all settings except the shared address book

and Hub Phone registration; press for more than 15 seconds to reset all settings.

36

Your BT Home Hub and Openreach modem

2

wait for the Hub’s Broadband light to glow blue – this may take several minutes

3

reset any changes that you or your engineer made before in Hub Manager.

This may include:

•

activating BT Broadband Talk – if the Hub’s Phone light is off, go to

www.bt.com/bbt

and follow the instructions

•

reactivating BT FON – go to

www.btfon.com

•

resetting any wireless settings that you (or the engineer who set up

your Hub) changed

•

resetting your Hub password and any Hub Manager changes – see page 38

•

port forwarding settings in Hub Manager

Wireless Association button

Sets your Hub to wireless association mode. Press this button and the Phone and

Wireless lights flash orange. This button is used to connect a BT Hub Phone to

your Hub. Please see the BT Hub Phone User Guide for more information.

Find handset button

Press once to make all handsets that are registered to the Hub ring.

Restart button

Restarting can often solve a broadband connection problem. To restart your Hub,

simply press and release the

Restart

button at the side of the Hub. Restarting also

wakes the Hub from BT Power Save – see

www.bt.com/setup/hubfeatures

Your BT Home Hub and Openreach modem

37

Hub sockets summary

Power socket

connects your Hub to mains power using the Hub’s power cable

Landline

connects your Hub to your telephone line. Allows you to

make and receive landline calls using a BT Hub Phone or a

phone plugged into the Phone socket of your Hub. (If this

cable is connected and there’s a power failure, your landline

automatically connects to a phone that’s plugged into the

Phone socket, so you can continue making telephone calls.)

Broadband socket

connects your Hub to your broadband line via the

Openreach modem

Ethernet sockets

connect computers, games consoles or other devices using

a wired connection

Phone socket

connects a standard telephone to your Hub for use with

BT Broadband Talk

USB socket

connects external storage or another device to your Hub

(we suggest you keep this socket free for future BT services)

> If you don’t have a wireless adapter or your computer isn’t wireless enabled,

see page 4

> If you don’t have an Ethernet port, see page 31

38

Your BT Home Hub and Openreach modem

Hub Manager

Your Hub is like a computer. It has its own software running, which controls how it

works and what it does. You can change your Hub’s settings using your Hub Manager

– simply open your web browser and type

bthomehub.home

in the address bar.

Access to some of the settings in Hub Manager is secured using an Admin password.

When accessing Hub Manager for the first time, you’ll be asked to enter the Admin

password from the back of your Hub and then to choose your own Admin password.

There’s some space on page 47 if you’d like to write it down.

If you can’t remember your Admin password, you’ll need to reset your Hub to its

factory default settings so you can use the default Admin password from the back

of your Hub. Please see page 35.

Hub features

Your Hub offers a wide range of features, many of which aren’t needed for day-to-

day use. BT Power Save mode and Access controls are popular everyday features

that you may find interesting.

To find out more about your Hub features, go to

www.bt.com/setup/hubfeatures

Openreach modem

The Openreach modem is supplied and managed by Openreach. It connects your

BT Home Hub to the BT Infinity service. You can’t customise the Openreach modem.