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Page 36 / 52 Scroll up to view Page 31 - 35
34
Help
BT Home IT Support
While the other help listed here focuses on BT Infinity and the BT Home Hub,
BT Home IT Support advisers can offer you straightforward, jargon-free help with
a wide range of computer-related issues. For example: general computer problems,
printers, MP3 players, games consoles, cameras, new software packages, setting
up a new laptop, help with a virus, help connecting more computers to your Hub
and more.
You can get help over the phone
1
or in person
2
. To find out more, call 0800 876 6542
or go to
www.bt.com/homeitsupport
Billing enquiries
To view or pay your BT bill online, please go to
www.bt.com/account
If you’ve a problem and need help with your BT bill, please call 0800 800 150.
1 £9.99 per month with minimum three-month subscription or £24.99 one-off fee for a single call. Some technical queries
may not be resolvable. Fair usage policy applies. Exclusions, terms and conditions apply.
2 Engineer visits: costs start from £88.99.
Prices shown include VAT at 17.5%. VAT rate and prices are subject to change. See www.bt.com for the latest prices.
Learn about…
Help
Your BT Home Hub
Page 37 / 52
Your BT Home Hub and Openreach modem
35
Your BT Home Hub and
Openreach modem
Here’s a brief introduction to your main Hub features. For more
advanced settings information, please see online help on page 11.
Use this section to find out about your Hub
Page
Hub buttons summary
35
Hub sockets summary
37
Hub Manager
38
Hub features
38
Openreach modem
38
Set-up
39
Changing to a standard broadband (ADSL) connection
42
Hub buttons summary
Reset to Defaults button
WARNING:
resetting your Hub means you’ll lose any changes that have been
made to your Hub software.
To reset your Hub to its factory default settings, removing all personal settings:
1
use a pin or paperclip to press and release the recessed
Reset to Defaults
button
on the side of your Hub. All Hub lights will go out
Press for less than 15 seconds to reset all settings except the shared address book
and Hub Phone registration; press for more than 15 seconds to reset all settings.
Learn about…
Help
Your BT Home Hub
Page 38 / 52
36
Your BT Home Hub and Openreach modem
2
wait for the Hub’s Broadband light to glow blue – this may take several minutes
3
reset any changes that you or your engineer made before in Hub Manager.
This may include:
•
activating BT Broadband Talk – if the Hub’s Phone light is off, go to
www.bt.com/bbt
and follow the instructions
•
reactivating BT FON – go to
www.btfon.com
•
resetting any wireless settings that you (or the engineer who set up
your Hub) changed
•
resetting your Hub password and any Hub Manager changes – see page 38
•
port forwarding settings in Hub Manager
Wireless Association button
Sets your Hub to wireless association mode. Press this button and the Phone and
Wireless lights flash orange. This button is used to connect a BT Hub Phone to
your Hub. Please see the BT Hub Phone User Guide for more information.
Find handset button
Press once to make all handsets that are registered to the Hub ring.
Restart button
Restarting can often solve a broadband connection problem. To restart your Hub,
simply press and release the
Restart
button at the side of the Hub. Restarting also
wakes the Hub from BT Power Save – see
www.bt.com/setup/hubfeatures
Learn about…
Help
Your BT Home Hub
Page 39 / 52
Your BT Home Hub and Openreach modem
37
Hub sockets summary
Power socket
connects your Hub to mains power using the Hub’s power cable
Landline
connects your Hub to your telephone line. Allows you to
make and receive landline calls using a BT Hub Phone or a
phone plugged into the Phone socket of your Hub. (If this
cable is connected and there’s a power failure, your landline
automatically connects to a phone that’s plugged into the
Phone socket, so you can continue making telephone calls.)
Broadband socket
connects your Hub to your broadband line via the
Openreach modem
Ethernet sockets
connect computers, games consoles or other devices using
a wired connection
Phone socket
connects a standard telephone to your Hub for use with
BT Broadband Talk
USB socket
connects external storage or another device to your Hub
(we suggest you keep this socket free for future BT services)
> If you don’t have a wireless adapter or your computer isn’t wireless enabled,
see page 4
> If you don’t have an Ethernet port, see page 31
Learn about…
Help
Your BT Home Hub
Page 40 / 52
38
Your BT Home Hub and Openreach modem
Hub Manager
Your Hub is like a computer. It has its own software running, which controls how it
works and what it does. You can change your Hub’s settings using your Hub Manager
– simply open your web browser and type
bthomehub.home
in the address bar.
Access to some of the settings in Hub Manager is secured using an Admin password.
When accessing Hub Manager for the first time, you’ll be asked to enter the Admin
password from the back of your Hub and then to choose your own Admin password.
There’s some space on page 47 if you’d like to write it down.
If you can’t remember your Admin password, you’ll need to reset your Hub to its
factory default settings so you can use the default Admin password from the back
of your Hub. Please see page 35.
Hub features
Your Hub offers a wide range of features, many of which aren’t needed for day-to-
day use. BT Power Save mode and Access controls are popular everyday features
that you may find interesting.
To find out more about your Hub features, go to
www.bt.com/setup/hubfeatures
Openreach modem
The Openreach modem is supplied and managed by Openreach. It connects your
BT Home Hub to the BT Infinity service. You can’t customise the Openreach modem.
Learn about…
Help
Your BT Home Hub

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