Notices
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Notices
Warranty
We guarantee that the BT Home Hub will work
to the relevant specification for the minimum
period of your agreement* and that it will be free
from faulty design, manufacture or materials.
If at any time during the minimum period, you
find that your BT Home Hub or other equipment
isn’t working properly, you may return it to us
and we’ll replace or (at our option) repair it.
We will not be responsible for any defects
arising from fair wear and tear, accidental or
willful damage, misuse or failure to follow
our instructions. If you return any equipment
as faulty, we may test the equipment – if it’s
working, we’ll send it back to you. If we do so,
we may charge you our costs for our testing
and postage. This doesn’t affect your legal
rights relating to equipment that is faulty or
wrongly described.
Safety and regulatory instructions for your
Openreach modem and BT Home Hub
Please read this section carefully before set-up!
•
Your Hub and Openreach modem will get warm
once connected to the power supply. Although
this is normal, you should make sure that your
Hub and Openreach modem have adequate
ventilation to prevent overheating. Never block
the vents on your Hub or Openreach modem.
•
Don’t expose your Hub or Openreach modem
to rain, water, moisture or direct sunshine.
•
Don’t spill liquid on your Hub or Openreach
modem.
•
Keep your Hub and Openreach modem away
from sources of heat such as heaters
or radiators.
•
Don’t try to disassemble or open up your Hub
or Openreach modem yourself. Not only will
it make your warranty void, it may expose you
to dangerous voltage or other hazards.
•
Before cleaning your Hub or Openreach
modem, disconnect from its power supply.
Use a damp cloth for cleaning.
•
For better performance, don’t place your
Hub or Openreach modem on a television or
computer monitor.
•
If there’s an electrical storm, you must unplug
all of your equipment from the electricity
supply and phone sockets.
•
The BT Home Hub intentionally generates
low-level radio frequency signals and so
there’s a very small risk that it may interfere
with sensitive medical devices, for example a
heart pacemaker, when nearby. If you’ve any
concerns, BT recommends that you consult
the medical device manufacturer before using
your BT Home Hub.
•
The plug on the power cable serves as a
disconnect device. Make sure that the power
socket you plug the power cable into is
easily accessible and located as close to the
equipment as possible.
Important
: please make sure you always use
the power cable supplied with your new Hub
– don’t use any other power cable.
* The minimum period will be either 12 or 18 months depending on the Option you chose when you placed your order.
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Your BT Home Hub
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