BT Home Hub 3 Router Manual PDF (Setup & Configuration Guide)

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Help

29

Q

My computer or device doesn’t work with WPA. Can I still use wireless

on my Hub?

It may be possible to upgrade your computer operating system or wireless adapter

to support WPA. See the wireless adapter manufacturer’s web site for more

information. If your adapter or device only supports WEP, you can change your

Hub to accept WEP wireless connections – see below.

Q

How do I change my Hub to accept WEP wireless connections?

WEP is a slightly less secure wireless setting than WPA (i.e. it can be slightly easier

for someone to hack into your Hub’s wireless connection and connect to your

broadband). For more on security, see page 5.

If you’re connected using wireless, you’ll brieﬂy lose your connection to the

internet when you change your wireless settings.

To conﬁgure your Hub to accept WEP:

1

access Hub Manager by typing

bthomehub.home

into the address bar of your

web browser

2

click

Settings

3

enter your Hub Manager password or if prompted set your own new password

4

click

Wireless

, then, under Encryption, select

Use WEP

5

choose

WEP Key length

. We recommend 128-bit

6

under

WEP Encryption Key

, type in a new ‘key’ of your choice. You can use

letters ‘a’ to ‘f’ or any numbers. It should be ten characters for 64-bit and 26

characters for 128-bit WEP key length. Please don’t enter the default key that

came with your Hub

7

make a note of your new key and click

Apply

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Your BT Home Hub

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30

Help

8

any devices already connected wirelessly to your Hub will be disconnected.

To reconnect these, you’ll need to reset their wireless connection using the

new key you’ve just chosen

> For more information on your Hub Manager, see page 38

> If you need some help, please go to

www.bt.com/broadband/help/hub

or call 0800 111 4567 (please make sure you’re at your computer, and

that it’s turned on, when you call)

> For more information on wireless security, please go to

www.bt.com/broadband/help

and type ‘wireless security’ in

the search box at the bottom of the page

Q

My computer is showing a message ‘Windows cannot conﬁgure

this wireless connection’ when I try to set up a wireless connection.

What can I do?

Your computer’s pre-installed wireless software is preventing you from using the

Windows standard wireless software.

Find your computer’s wireless software by hovering your mouse over the icons in

your system tray (usually on the lower right-hand corner of the screen). If there’s a

wireless icon, right-click on it to run the wireless manager or utility. Or go to

Start

then

All Programs

and look through the list.

Once you ﬁnd this software, you can use it to set up your wireless connection (your

software’s ‘help’ function may be useful, if you aren’t sure how to do this) or there

may be a tick box that allows Windows to control the wireless set-up. Then follow

the instructions on page 24.

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Your BT Home Hub

Page 33 / 52

Help

31

Q

I’m using a wireless adapter but can’t get a wireless connection with

my Hub. What do I need to do?

If you’re using a computer or device that has a wireless adapter that only supports

802.11b, it may not work with your Hub’s default setting.

1

Using another computer that’s connected to your Hub or, by ﬁrst connecting

your computer using the Ethernet cable (see below), access Hub Manager by

typing

bthomehub.home

into the address bar of your web browser.

2

Click

Settings

.

3

If asked, enter your Hub Manager password or if prompted set your own

new password.

4

Click

Advanced Settings

, then

Continue to Advanced Settings

.

5

Click

Wireless

, then, under

Wireless interface type

, change it to a different

setting. (If you’ve found that the b/g/n option doesn’t work, we suggest you

select b/g, rather than just b, particularly if you’re using a mix of b and g type

wireless adapters.)

6

Click

Apply

.

7

You can now try to establish the wireless connection between the device and

your Hub.

Q

I don’t have an Ethernet port. Can I still connect to the Hub

using a cable?

You can use an Ethernet (wired) or wireless connection with your BT Home Hub.

If your computer doesn’t have an Ethernet port, you can add one by using a USB

to Ethernet adapter or, for a desktop computer, a PCI Ethernet card. You can buy

an adapter or card at a computer shop or

www.bt.com/shop

Learn about…

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Your BT Home Hub

Page 34 / 52

32

Help

Q

How do I set my computer to obtain an IP address automatically?

Windows 98SE/Me

Windows 2000/XP/Vista/7

Mac OS X

1

Go to

Start

then

Settings

and click

Control Panel

2

Double-click the

Network

icon

3

Under the

Conﬁguration

tab, select

TCP/IP

for

the network adapter you

use to connect to your

Hub

4

Click

Properties

5

Select

Obtain an IP

address automatically

6

Click

OK

twice

7

Restart your computer

8

Open your web browser

1

Go to

Start

and click

Control Panel

then:

2000/XP:

click

Network

Connections

Vista:

click

Network

and Sharing Centre

,

then

Manage network

connections

7:

click

Network and

Internet

, then

Network

and Sharing Centre

, then

Change Adapter Settings

2

Right-click the icon for

the network adapter you

use to connect to your

Hub

3

Click

Properties

4

2000/XP/Vista:

select

TCP/IP

7:

select

TCP/IP v4

5

Click

Properties

6

Select

Obtain an IP

address automatically

7

Click

OK

twice

8

Open your web browser

1

Go to the Apple

menu, open

System

Preferences…

, then

click

Network

2

Select the adapter

you use to connect

to your router

3

Mac OS X 10.4

and earlier only:

select

TCP/IP

4

In

Conﬁgure

select the

Using DHCP

option

5

Click

Save/Apply Now

and close the window

6

Open your web browser

Once you’ve successfully connected your computer to the internet, you’re ready

to continue your set-up and explore BT Inﬁnity’s great features, including security,

email, BT Broadband Talk and more. Please go to

www.bt.com/inﬁnity/start

Learn about…

Help

Your BT Home Hub

Page 35 / 52

Help

33

Q

What do I do if a dial-up networking window appears when trying to

connect to the internet?

Windows

Mac OS X

1

Go to

Start

and click

Control Panel

then

click

Internet Options

2

Click the

Connections

tab

3

Select

Never dial a connection

4

Click

LAN Settings…

5

Tick

Automatically detect settings

6

Click

OK

twice

1

Select

System Preferences

then

Network

to show:

Network Port

Conﬁgurations

2

Drag

Internal Modem

to the bottom

of the list, or ‘untick’ it to make it

inactive

Once you’ve successfully connected your computer to the internet, you’re ready

to continue your set-up and explore BT Inﬁnity’s great features, including security,

email, BT Broadband Talk and more. Please go to

www.bt.com/inﬁnity/start

Q

How do I dispose of old equipment?

If you’ve received your new BT Home Hub as a replacement for a faulty one,

please return the faulty one together with its power cable using the returns

envelope sent with the replacement.

If you don’t have a returns envelope or you’ve other old electrical equipment

you’d like to dispose of, please follow your local authority’s recycling advice.

Before disposing of any such equipment, we recommend you reset it to its

default settings – this should remove all your personal settings. To ﬁnd out

how to reset your Hub to its default settings, see page 35.

We recommend that you keep your old Hub in case you move back to

standard broadband.

For more help, please see

www.bt.com/help/changinghubs

Learn about…

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Your BT Home Hub

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