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Help
29
Q
My computer or device doesn’t work with WPA. Can I still use wireless
on my Hub?
It may be possible to upgrade your computer operating system or wireless adapter
to support WPA. See the wireless adapter manufacturer’s web site for more
information. If your adapter or device only supports WEP, you can change your
Hub to accept WEP wireless connections – see below.
Q
How do I change my Hub to accept WEP wireless connections?
WEP is a slightly less secure wireless setting than WPA (i.e. it can be slightly easier
for someone to hack into your Hub’s wireless connection and connect to your
broadband). For more on security, see page 5.
If you’re connected using wireless, you’ll briefly lose your connection to the
internet when you change your wireless settings.
To configure your Hub to accept WEP:
1
access Hub Manager by typing
bthomehub.home
into the address bar of your
web browser
2
click
Settings
3
enter your Hub Manager password or if prompted set your own new password
4
click
Wireless
, then, under Encryption, select
Use WEP
5
choose
WEP Key length
. We recommend 128-bit
6
under
WEP Encryption Key
, type in a new ‘key’ of your choice. You can use
letters ‘a’ to ‘f’ or any numbers. It should be ten characters for 64-bit and 26
characters for 128-bit WEP key length. Please don’t enter the default key that
came with your Hub
7
make a note of your new key and click
Apply
Learn about…
Help
Your BT Home Hub
Page 32 / 52
30
Help
8
any devices already connected wirelessly to your Hub will be disconnected.
To reconnect these, you’ll need to reset their wireless connection using the
new key you’ve just chosen
> For more information on your Hub Manager, see page 38
> If you need some help, please go to
www.bt.com/broadband/help/hub
or call 0800 111 4567 (please make sure you’re at your computer, and
that it’s turned on, when you call)
> For more information on wireless security, please go to
www.bt.com/broadband/help
and type ‘wireless security’ in
the search box at the bottom of the page
Q
My computer is showing a message ‘Windows cannot configure
this wireless connection’ when I try to set up a wireless connection.
What can I do?
Your computer’s pre-installed wireless software is preventing you from using the
Windows standard wireless software.
Find your computer’s wireless software by hovering your mouse over the icons in
your system tray (usually on the lower right-hand corner of the screen). If there’s a
wireless icon, right-click on it to run the wireless manager or utility. Or go to
Start
then
All Programs
and look through the list.
Once you find this software, you can use it to set up your wireless connection (your
software’s ‘help’ function may be useful, if you aren’t sure how to do this) or there
may be a tick box that allows Windows to control the wireless set-up. Then follow
the instructions on page 24.
Learn about…
Help
Your BT Home Hub
Page 33 / 52
Help
31
Q
I’m using a wireless adapter but can’t get a wireless connection with
my Hub. What do I need to do?
If you’re using a computer or device that has a wireless adapter that only supports
802.11b, it may not work with your Hub’s default setting.
1
Using another computer that’s connected to your Hub or, by first connecting
your computer using the Ethernet cable (see below), access Hub Manager by
typing
bthomehub.home
into the address bar of your web browser.
2
Click
Settings
.
3
If asked, enter your Hub Manager password or if prompted set your own
new password.
4
Click
Advanced Settings
, then
Continue to Advanced Settings
.
5
Click
Wireless
, then, under
Wireless interface type
, change it to a different
setting. (If you’ve found that the b/g/n option doesn’t work, we suggest you
select b/g, rather than just b, particularly if you’re using a mix of b and g type
wireless adapters.)
6
Click
Apply
.
7
You can now try to establish the wireless connection between the device and
your Hub.
Q
I don’t have an Ethernet port. Can I still connect to the Hub
using a cable?
You can use an Ethernet (wired) or wireless connection with your BT Home Hub.
If your computer doesn’t have an Ethernet port, you can add one by using a USB
to Ethernet adapter or, for a desktop computer, a PCI Ethernet card. You can buy
an adapter or card at a computer shop or
www.bt.com/shop
Learn about…
Help
Your BT Home Hub
Page 34 / 52
32
Help
Q
How do I set my computer to obtain an IP address automatically?
Windows 98SE/Me
Windows 2000/XP/Vista/7
Mac OS X
1
Go to
Start
then
Settings
and click
Control Panel
2
Double-click the
Network
icon
3
Under the
Configuration
tab, select
TCP/IP
for
the network adapter you
use to connect to your
Hub
4
Click
Properties
5
Select
Obtain an IP
address automatically
6
Click
OK
twice
7
Restart your computer
8
Open your web browser
1
Go to
Start
and click
Control Panel
then:
2000/XP:
click
Network
Connections
Vista:
click
Network
and Sharing Centre
,
then
Manage network
connections
7:
click
Network and
Internet
, then
Network
and Sharing Centre
, then
Change Adapter Settings
2
Right-click the icon for
the network adapter you
use to connect to your
Hub
3
Click
Properties
4
2000/XP/Vista:
select
TCP/IP
7:
select
TCP/IP v4
5
Click
Properties
6
Select
Obtain an IP
address automatically
7
Click
OK
twice
8
Open your web browser
1
Go to the Apple
menu, open
System
Preferences…
, then
click
Network
2
Select the adapter
you use to connect
to your router
3
Mac OS X 10.4
and earlier only:
select
TCP/IP
4
In
Configure
select the
Using DHCP
option
5
Click
Save/Apply Now
and close the window
6
Open your web browser
Once you’ve successfully connected your computer to the internet, you’re ready
to continue your set-up and explore BT Infinity’s great features, including security,
email, BT Broadband Talk and more. Please go to
www.bt.com/infinity/start
Learn about…
Help
Your BT Home Hub
Page 35 / 52
Help
33
Q
What do I do if a dial-up networking window appears when trying to
connect to the internet?
Windows
Mac OS X
1
Go to
Start
and click
Control Panel
then
click
Internet Options
2
Click the
Connections
tab
3
Select
Never dial a connection
4
Click
LAN Settings…
5
Tick
Automatically detect settings
6
Click
OK
twice
1
Select
System Preferences
then
Network
to show:
Network Port
Configurations
2
Drag
Internal Modem
to the bottom
of the list, or ‘untick’ it to make it
inactive
Once you’ve successfully connected your computer to the internet, you’re ready
to continue your set-up and explore BT Infinity’s great features, including security,
email, BT Broadband Talk and more. Please go to
www.bt.com/infinity/start
Q
How do I dispose of old equipment?
If you’ve received your new BT Home Hub as a replacement for a faulty one,
please return the faulty one together with its power cable using the returns
envelope sent with the replacement.
If you don’t have a returns envelope or you’ve other old electrical equipment
you’d like to dispose of, please follow your local authority’s recycling advice.
Before disposing of any such equipment, we recommend you reset it to its
default settings – this should remove all your personal settings. To find out
how to reset your Hub to its default settings, see page 35.
We recommend that you keep your old Hub in case you move back to
standard broadband.
For more help, please see
www.bt.com/help/changinghubs
Learn about…
Help
Your BT Home Hub

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