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4
Learn about…
Openreach modem
This is a VDSL modem, supplied and managed by Openreach. It connects your
BT Home Hub to BT Infinity. The engineer will supply and fit the modem when
setting up your new Hub.
The BT engineer will help you choose the best place for your Openreach modem.
This would usually be near your telephone master socket but, if needed, the
engineer can lay an extension cable so your modem can be up to 30 meters
from the master socket. For more on troubleshooting the Openreach modem,
see page 19.
Important
: the Openreach modem can be fixed on a surface or a wall but we
strongly recommend that you mount it on a wall to keep it properly ventilated.
Please
don’t
place it on carpet.
Wireless broadband
Wireless broadband, also known as Wi-Fi, is an easy way to connect your computers,
games consoles and other devices (including some mobile phones and printers) to
your Hub.
It’s handy because it means you can access broadband around your home –
without having cables everywhere.
Note: if your computer will be near your Hub permanently, you may wish to
use the Ethernet cable (see page 6)
What you need
Your BT Home Hub is already wireless enabled, so you just need to check that your
computer, games console or other device can connect wirelessly.
If you’ve bought a laptop in the last couple of years, it’s likely to have wireless built
in, but you may need to turn it on using a button or switch on your laptop. If you
use a normal desktop computer, this may also have wireless built in. If you aren’t
sure, check your laptop or desktop computer manual.
Learn about…
Help
Your BT Home Hub
Page 7 / 52
Learn about…
5
If your computer doesn’t have wireless built in, you’ll need to fit a wireless adapter.
These are available at
www.bt.com/shop/adapter
and most computer shops.
Check your computer manual to make sure the type of adapter you plan to buy is
compatible with your computer. The BT Home Hub can support 802.11.b/g or n
compatible wireless adapters.
To make the most of your BT Infinity speed, we recommend that you get an
802.11n compatible wireless adapter.
It’s not just for computers!
These days, a whole range of devices can connect wirelessly to your Hub and
BT Infinity. These include the latest games consoles, mobile phones and printers.
To find out more, and to see our simple guides to connecting these devices,
go to
www.btgaming-and-gadgets.co.uk
Wireless security
For your security, your Hub is preset with a wireless network name and key. These
details are unique to your Hub and prevent other people accessing it wirelessly.
You can find these details on the back of your Hub and on your wireless settings card
– you’ll need to enter these details on any device that you want to connect wirelessly.
Getting a good wireless signal
It’s important to have a good wireless signal between your Hub and devices to get
the fastest, most reliable connection possible. Lots of things can affect this signal,
including thick walls or ceilings, large metallic surfaces, such as radiators, mirrors
and refrigerators, and the distance between your computer and Hub.
When setting up for the first time, try to position your device near your Hub.
Once a wireless connection has been made, you can move the device further away.
Setting it up
Once your Hub is set up, the easiest way to set up wireless on each of your computers
is to use your CD. This will guide you through the simple steps to get set up quickly
and easily. Use this for each computer you want to connect.
If you’d prefer to manually set up a wireless connection, see page 24.
Learn about…
Help
Your BT Home Hub
Page 8 / 52
6
Learn about…
Out and about with BT FON
The other exciting part of using wireless with BT Infinity is that you can access the
internet when you’re out and about, using a mobile device such as a laptop or
mobile phone.
BT Infinity comes with BT FON, allowing you to access the internet at hundreds of
thousands of ‘hotspots’ around the world, including coffee shops, airports, hotels
and motorway service stations.
With BT FON, you can also connect using other BT Home Hubs. Find out more
at
www.btfon.com
Need some help?
If you’re having trouble setting up a wireless connection, see page 23 or plug in the
Ethernet cable (yellow ends) and go to
www.bt.com/gettingsetup
Connecting with a cable (wired broadband)
Ethernet cables can be used to connect computers, games consoles and other
devices to your BT Home Hub.
Although a wireless connection gives you more flexibility to position your devices
around your home, it can occasionally suffer from interference, which can affect
your internet browsing. An Ethernet cable is generally not affected by interference
so will give you a faster, more reliable connection. We therefore recommend using
a wired connection if your computer or device is usually near your Hub.
Your Hub allows you to connect three devices with a wired connection.
Setting it up
Once your Hub is set up, the easiest way to set up a wired connection is to use
your CD. This will guide you through the simple steps to get set up quickly and easily.
If you’d prefer to manually set up a wired connection, see page 26.
Learn about…
Help
Your BT Home Hub
Page 9 / 52
Learn about…
7
BT Infinity features and services
Once you’ve set up your Hub and are connected to the internet, you can access a
wide range of great BT Infinity features and services, including:
BT Yahoo! Online
– access
your personal Home Page,
email and search
BT online security
– download
your security software to help
protect your computer
BT Digital Vault
– use online
storage to back up and share
your files, photos and music
Find out about all the great things BT Infinity has to offer at
www.bt.com/infinity/start
To set up your BT Infinity features or access your personal Home Page and email,
you’ll need your BT Total Broadband username. This is also known as your BT Yahoo!
Mail address, or primary email address, and you chose it when you ordered your
BT Infinity service. Your email address is usually
.
You’d have chosen your password at the same time. Your email address and
password were sent to you by email or letter.
You don’t need your username or password to get online, but you do need them to
access your email and BT Infinity features.
> If you can’t remember your password, you can reset it. Simply go to
bt.yahoo.com
and click on ‘Forgot password?’ on the sign-in page
> If you can’t find your email address and password, please call us on
0800 111 4567
For more information on BT Infinity, go to
www.bt.com/infinity/start
Learn about…
Help
Your BT Home Hub
Page 10 / 52
8
Learn about…
BT Broadband Desktop Help
BT Broadband Desktop Help is included with your BT Infinity service. It’s a tool that
identifies problems with your broadband, email or wireless connection. Once it’s
installed on your computer, it continually checks your broadband connection. If
there’s a problem, BT Broadband Desktop Help automatically pops up to help fix it.
We’ve included BT Broadband Desktop Help on your CD or you can download it
straight to your computer from
www.btyahoo.com/broadbandhelp
BT Broadband Talk
Another exciting BT Infinity service is BT Broadband Talk. With BT Broadband Talk,
you can connect a BT Hub Phone or standard touchtone phone to your Hub and
make and receive phone calls over the internet. It’s like having a virtual phone line
1
in your home without any extra line rental.
With BT Broadband Talk, you can enjoy:
•
inclusive Evening & Weekend calls to UK
2
landlines
•
great-value rates on international calls
•
the freedom and flexibility of making more than one phone call at a time
3
•
a dedicated line for your children, your work or whatever you choose!
If the Phone light on your Hub is blue, BT Broadband Talk is set up and ready to use.
For more information about BT Broadband Talk, including how to set it up,
voice mail, calling features and charges, please go to
www.bt.com/setup/talk
1 BT Broadband Talk is subject to status. Opt-in required. Quality of reception may not match that of a landline and may
vary depending on internet traffic. Certain call types are not guaranteed, e.g. 999, 112 emergency calls. Service will fail
if there’s a power failure. Service restrictions apply. Limited emergency location information stored. Abuse policy applies.
12-month minimum term. Calls may deplete any usage allowance applied by other broadband providers. Call connection
charge applies. Terms and conditions apply. See www.bt.com for the latest prices..
2 Means 01, 02 and 03 numbers, excluding the Channel Islands. Other exclusions apply. Pence-per-minute charging applies
after one hour. Redial before one hour to avoid call charges. Opt-in required.
3 For example, two calls can be made using BT Hub Phone handsets, and a third using a normal phone plugged into your
Hub. Note: your BT Hub Phone will ring if someone calls your BT Broadband Talk number or your landline number. You can
change this setting using Hub Manager.
Learn about…
Help
Your BT Home Hub

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