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Page 86 / 98 Scroll up to view Page 81 - 85
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Problem:
• My wireless network performance is inconsistent.
• Data transfer is sometimes slow.
• Signal strength is poor.
• Difficulty establishing and/or maintaining a Virtual Private Network (VPN) connection.
Limiting the wireless transmit rate—
Limiting the wireless transmit rate
can help improve the maximum wireless range and connection stability�
Most wireless cards have the ability to limit the transmission rate� To
change this property, go to the Windows Control Panel, open “Network
Connections” and double-click on your wireless card’s connection� In
the properties dialog, select the “Configure” button on the “General” tab
(Windows 98 users will have to select the wireless card in the list box
and then click “Properties”), then choose the “Advanced” tab and select
the rate property�
Wireless client cards are usually set to automatically adjust the wireless
transmit rate for you, but doing so can cause periodic disconnects when
the wireless signal is too weak; as a rule, slower transmission rates are
more stable� Experiment with different connection rates until you find the
best one for your environment� Note that all available transmission rates
should be acceptable for browsing the Internet� For more assistance,
see your wireless card’s user manual�
Solution:
Wireless technology is radio-based, which means connectivity and
the throughput performance between devices decreases when the
distance between devices increases� Other factors that will cause signal
degradation (metal is generally the worst culprit) are obstructions such
as walls and metal appliances� Note also that connection speed may
decrease as you move farther away from the Router�
In order to determine if wireless issues are related to range, we suggest
temporarily moving the computer, if possible, five to 10 feet from the
Router�
Changing the wireless channel—
Depending on local wireless traffic
and interference, switching the wireless channel of your network can
improve performance and reliability� The default channel the Router
is shipped with is channel 11; you may choose from several other
channels depending on your region� See the section on page 40 entitled
“Changing the Wireless Channel” for instructions on how to choose
other channels�
Page 87 / 98
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TROUBLESHOOTING
Problem:
I am having difficulty setting up Wired Equivalent Privacy (WEP) security on my Belkin Router�
For example:
C3 03 0F AF 4B B2 C3 D4 4B C3 D4 E7 E4
=
128-bit key
4�
Click “Apply Changes” to finish� Encryption in the Wireless Router
is now set� Each of your computers on your wireless network will
now need to be configured with the same security settings�
WARNING:
If you are configuring the Wireless Router or Access Point
from a computer with a wireless client, you will need to ensure that
security is turned on for this wireless client� If this is not done, you will
lose your wireless connection�
Note to Mac users:
Original Apple AirPort products support 64-bit
encryption only� Apple AirPort 2 products can support 64-bit or 128-
bit encryption� Please check your Apple AirPort product to see which
version you are using� If you cannot configure your network with 128-bit
encryption, try 64-bit encryption�
Solution:
1�
Log into your Router�
Open your web browser and type in the IP address of the Router� (The
Router’s default is 192�168�2�1�) Log into your Router by clicking on the
“Login” button in the top right-hand corner of the screen� You will be
asked to enter your password� If you never set a password, leave the
“Password” field blank and click “Submit”�
Click the “Wireless” tab on the left of your screen� Select the
“Encryption” or “Security” tab to get to the security settings page�
2�
Select “128-bit WEP” from the drop-down menu�
3�
After selecting your WEP encryption mode, you can type in your
hex WEP key manually, or you can type in a passphrase in the
“Passphrase” field and click “Generate” to create a WEP key from
the passphrase� Click “Apply Changes” to finish� You must now set
all of your clients to match these settings� A hex (hexadecimal) key
is a mixture of numbers and letters from A-F and 0-9� For 128-bit
WEP, you need to enter 26 hex keys�
Page 88 / 98
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TROUBLESHOOTING
Problem:
I am having difficulty setting up Wired Equivalent Privacy (WEP) security on a Belkin client card�
6�
Ensure that the check box “The key is provided for me
automatically” at the bottom is unchecked� If you are using this
computer to connect to a corporate network, please consult your
network administrator if this box needs to be checked�
7�
Type your WEP key in the “Network key” box�
Important:
A WEP key is a mixture of numbers and letters from A-F and
0-9� For 128-bit WEP, you need to enter 26 keys� This network key needs
to match the key you assign to your Router�
For example:
C3 03 0F AF 4B B2 C3 D4 4B C3 D4 E7 E4 = 128-bit key
8�
Click “OK”, and then “Apply” to save the settings�
If you are not using a Belkin wireless client card, please consult the
manufacturer’s user manual for that wireless client card�
Solution:
The client card must use the same key as the Router� For instance, if your Router uses the key 00112233445566778899AABBCC, then the client card
must be set to the exact same key�
1�
Double-click the Signal Indicator icon to bring up the “Wireless
Network” screen�
2�
The “Advanced” button will allow you to view and configure more
options of your card�
3�
Once the “Advanced” button is clicked, the Belkin Wireless LAN
Utility will appear� This Utility will allow you to manage all the
advanced features of the Belkin Wireless Card�
4�
Under the “Wireless Network Properties” tab, select a
network name from the “Available Networks” list and click the
“Properties” button�
5�
Under “Data Encryption”, select “WEP”�
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TROUBLESHOOTING
Problem:
Do Belkin products support WPA/WPA2?
Solution:
To use WPA security, all your clients must be upgraded to drivers and
software that support it� At the time of this FAQ publication, a security
patch download is available, for free, from Microsoft� This patch works
only with the Windows XP operating system� Download the patch here:
Download the patch here:
http://www�microsoft�com/downloadS/details�
aspx?FamilyID=662bb74d-e7c1-48d6-95ee-1459234f4483
You also need to download the latest driver for your Belkin 802�11g
Wireless Desktop or Notebook Network Card from the Belkin support
site� Other operating systems are not supported at this time� Microsoft’s
patch only supports devices with WPA-enabled drivers such as Belkin
802�11g products�
Download the latest driver at
http://www�belkin�com/support
Problem:
I am having difficulty setting up Wireless Protected Access (WPA)
security on my Belkin Router for a home network�
Solution:
1�
From the “Security Mode” drop-down menu, select “WPA-PSK
(no server)”�
2�
Enter your pre-shared key� This can be from eight to 63 characters
and can be letters, numbers, symbols, or spaces� This same key
must be used on all of the clients that you set up� For example,
your PSK might be something like: “Smith family network key”�
3�
Click “Apply Changes” to finish� You must now set all clients to
match these settings�
Page 90 / 98
88
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Wireless Router
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Table of Contents
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TROUBLESHOOTING
Problem:
I am having difficulty setting up Wireless Protected Access (WPA) security on a Belkin wireless client card for a home network�
4�
Under “Network Authentication”, select “WPA-PSK (no server)”�
5�
Type your WPA key in the “Network key” box�
Important:
WPA-PSK is a combination of numbers and letters from
A-Z and 0-9� For WPA-PSK, you can enter eight to 63 characters� This
network key needs to match the key you assign to your Router�
6�
Click “OK”, then “Apply” to save the settings�
Solution:
Clients must use the same key that the G Wireless Router or access point uses� For instance, if the key is “Smith Family Network Key” in the G
Wireless Router or access point, the clients must also use that same key�
1�
Double-click the “Signal Indicator” icon to bring up the “Wireless
Network Utility” screen� The “Advanced” button will allow you to
view and configure more options of your client card�
2�
Once the “Advanced” button is clicked, the Belkin Wireless Utility
will appear� This Utility will allow you to manage all the advanced
features of the Belkin wireless card�
3�
Under the “Wireless Network Properties” tab, select a
network name from the “Available Networks” list and click the
“Properties” button�

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