Belkin F5D9231-4v1 Router Manual PDF (Setup & Configuration Guide)

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TROUBLESHOOTING

Problem:

Setup Assistant cannot find my Router�

Solution:

If the Setup Assistant is not able to find the Router during the installation process, please check the following items:

3�

Ensure that you have a cable connected between the network

(Ethernet) port on the back of the computer and one of the “wired”

ports on the back of the Router�

Note:

The computer should NOT be connected to the port labeled “to

Modem” on the back of the Router�

4�

Try shutting down and restarting your computer, then rerunning the

Setup Assistant�

If the Setup Assistant is still unable to find the Router, reference

the section titled “Manually Configuring Network Settings” for

installation steps�

1�

If the Setup Assistant is not able to find the Router during the

installation process, there may be third-party firewall software

installed on the computer attempting to access the Internet�

Examples of third-party firewall software are ZoneAlarm, BlackICE

PC Protection, McAfee Personal Firewall, and Norton Personal

Firewall� If you do have firewall software installed on your

computer, please make sure that you properly configure it� You can

determine if the firewall software is preventing Internet access by

temporarily turning it off� If, while the firewall is disabled, Internet

access works properly, you will need to change the firewall settings

to function properly when it is turned on� Please refer to the

instructions provided by the publisher of your firewall software for

instructions on configuring the firewall to allow Internet access�

2�

Unplug power to the Router for 10 seconds, and then plug the

power back into the Router� Ensure that the Router’s “router” LED

is on; it should be solid GREEN� If not, check to make sure that

the AC adapter is connected to the Router and plugged into a

wall outlet�

Page 82 / 98

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TROUBLESHOOTING

Problem:

Setup Assistant cannot connect my Router to the Internet�

Solution:

If the Setup Assistant is not able to connect the Router to the Internet,

please check the following items:

1�

Use the troubleshooting suggestions within the Setup Assistant�

2�

If your ISP requires a user name and password, make sure that

you have typed in your user name and password correctly� Some

user names require that the ISP’s domain may be at the end of the

name� Example: “myname@myisp�com”� The “@myisp�com” part of

the user name may need to be typed as well as your user name�

If you continue to have no Internet connection, reference the section

titled “Manually Configuring Network Settings” (page 70 of this User

Manual for an alternative setup method)�

Problem:

•

The Setup Assistant completed installation, but my web browser

doesn’t work�

•

I am unable to connect to the Internet� The “modem” LED on my

Router is off, and the “internet” LED is blinking�

Solution:

If you cannot connect to the Internet, and the “modem” LED is off, and

the “internet” LED is blinking, the problem may be that your modem and

Router are not connected properly�

1�

Make sure the network cable between the modem and the Router

is connected� The cable should be connected at one end to the

Router’s “to Modem” port, and at the other end to the network port

on your modem�

2�

Unplug the cable or DSL modem from its power source for three

minutes� After three minutes, plug the modem back into its power

source� This may force the modem to properly recognize the

Router�

3�

Unplug the power to your Router, wait 10 seconds, and then

reconnect the power� This will cause the Router to reattempt

communication with the modem� If the “modem” LED on the

Router is not lit after completing these steps, please contact Belkin

Technical Support�

4�

Try shutting down and restarting your computer�

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Table of Contents

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6

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TROUBLESHOOTING

Problem:

•

The Setup Assistant completed installation, but my web browser

doesn’t work�

•

I am unable to connect to the Internet� The “modem” LED on my

Router is on, and the “internet” LED is blinking�

Solution:

1�

If you cannot connect to the Internet, the “modem” LED is on,

and the “internet” LED is blinking, the problem may be that your

connection type may not match the ISP’s connection�

2�

If you have a “static IP address” connection, your ISP must assign

you the IP address, subnet mask, and gateway address� Please

refer to the section entitled “Alternate Setup Method” for details on

changing this setting�

3�

If you have a “PPPoE” connection, your ISP will assign you a user

name and password and sometimes a service name� Make sure the

Router’s connection type is configured to PPPoE and the settings

are entered properly� Please refer to the section entitled “Alternate

Setup Method” for details on changing this setting�

4�

You may need to configure your Router to meet the specific

requirements of your ISP� To search our knowledge base for

ISP-specific issues, go to: http://web�belkin�com/support and type

in “ISP”�

If you are still unable to access the Internet after verifying these settings,

please contact Belkin Technical Support�

Problem:

•

The Setup Assistant completed, but my web browser doesn’t work�

•

I am unable to connect to the Internet� The “modem” LED on my

Router is blinking, and the “internet” LED is solid�

Solution:

1�

If the “modem” LED is blinking, and the “internet” LED is solid,

but you are unable to access the Internet, there may be third-

party firewall software installed on the computer attempting to

access the Internet� Examples of third-party firewall software are

ZoneAlarm, BlackICE PC Protection, McAfee Personal Firewall, and

Norton Personal Firewall�

2�

If you do have firewall software installed on your computer, please

make sure that you properly configure it� You can determine if

the firewall software is preventing Internet access by temporarily

turning it off� If, while the firewall is disabled, Internet access works

properly, you will need to change the firewall settings to function

properly when it is turned on�

3�

Please refer to the instructions provided by the publisher of your

firewall software for instructions on configuring the firewall to allow

Internet access�

If you are still unable to access the Internet after disabling any firewall

software, please contact Belkin Technical Support�

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TROUBLESHOOTING

Problem:

I can’t connect to the Internet wirelessly�

Solution:

If you are unable to connect to the Internet from a wireless computer, please check the following items:

3�

The exact window that opens will vary depending on the model of

wireless card you have; however, any of the utilities should have

a list of “Available Networks”—those wireless networks it can

connect to�

Does the name of your wireless network appear in the results?

Yes, my network name is listed—go to the troubleshooting solution

titled “I can’t connect to the Internet wirelessly, but my network name

is listed”�

No, my network name is not listed—go to the troubleshooting solution

titled “I can’t connect to the Internet wirelessly, and my network name is

not listed”�

1�

Look at the lights on your Router� If you’re using a Belkin Router,

the lights should be as follows:

•

The “router” LED should be on�

•

The “modem” LED should be on, and not blinking�

•

The “internet” LED should be on, and not blinking�

*

The “wireless” LED should be on, not blinking�

2�

Open your wireless utility software by clicking on the icon in the

system tray at the bottom, right-hand corner of the screen�

Page 85 / 98

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Table of Contents

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TROUBLESHOOTING

Problem:

I can’t connect to the Internet wirelessly, but my network name is listed�

Solution:

If the name of your network is listed in the “Available Networks” list,

please follow the steps below to connect wirelessly:

1�

Click on the correct network name in the “Available Networks” list�

2�

If the network has security (encryption) enabled, you will need to

enter the network key� For more information regarding security, see

the section entitled “Changing the Wireless Security Settings”�

3�

Within a few seconds, the tray icon in the lower, right-hand corner

of your screen should turn green, indication of a successful

connection to the network�

Problem:

I can’t connect to the Internet wirelessly, and my network name is

not listed�

Solution:

If the correct network name is not listed under “Available Networks” in

the wireless utility, please attempt the following troubleshooting steps:

1�

Temporarily move computer, if possible, five to 10 feet from the

Router� Close the wireless utility, and reopen it� If the correct

network name now appears under “Available Networks”, you may

have a range or interference problem� Please see the suggestions

discussed in the section titled “Placement of your G

+

Wireless

Router” of this User Manual�

2�

Using a computer that is connected to the Router via a network

cable (as opposed to wirelessly), ensure that “Broadcast SSID” is

enabled� This setting is found on the Router’s wireless “Channel

and SSID” configuration page�

If you are still unable to access the Internet after completing these steps,

please contact Belkin Technical Support�

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