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Page 116 / 133 Scroll up to view Page 111 - 115
114
Troubleshooting
Problem:
I can’t connect to the Internet wirelessly, but my network name
is listed
Solution:
If the name of your network is listed in the “Available Networks” list,
please follow the steps below to connect wirelessly:
1.
Click on the correct network name in the “Available
Networks” list.
2.
If the network has security (encryption) enabled, you will need to
enter the network key.
For more information regarding security,
see the page entitled: Setting up wireless security
3.
Within a few seconds, the tray icon in the lower left-hand
corner of your screen should turn green, indication a successful
connection to the network.
Problem:
I can’t connect to the Internet wirelessly, and my network name is
not listed
Solution
If the correct network name is not listed under “Available
Networks” in the wireless utility, please attempt the following
troubleshooting steps:
1.
Temporarily move computer, if possible, five to ten feet from
the Router.
Close the wireless utility, and re-open it.
If the
correct network name now appears under “Available Networks”,
you may have a range or interference problem.
Please see the
suggestions discussed in the section titled “Placement of your
Wireless Networking Hardware” of this user manual.
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2.
Using a computer that is connected to the Router via a network
cable (as opposed to wirelessly), ensure that “Broadcast SSID”
is enabled. This setting is found on the Router’s wireless
“Channel and SSID” configuration page.
If you are still unable to access the Internet after completing
these steps, please contact Belkin Technical Support.
Problem:
My wireless network performance is inconsistent
Data transfer is sometimes slow
Signal strength is poor
Difficulty establishing and/or maintaining a Virtual Private Network
(VPN) connection
Solution:
Wireless Technology is radio-based, which means connectivity
and the throughput performance between devices decreases when
the distance between devices increases. Other factors that will
cause signal degradation (metal is generally the worst culprit) are
obstructions such as walls and metal appliances. As a result, the
typical indoor range of your wireless devices will be between 100
to 200 feet.
Note also that connection speed may decrease as you
move further from the Router or Access Point.
In order to determine if wireless issues are related to range, we
suggest temporarily moving the computer, if possible, five to ten
feet from the router.
Changing the wireless channel
- Depending on local wireless
traffic and interference, switching the wireless channel of your
network can improve performance and reliability.
The default
channel the router is shipped with is channel 11, you may choose
from several other channels depending on your region; see page
47 - “changing the wireless channel” for instructions on how to
choose other channels.
Limiting the wireless transmit rate
- Limiting the wireless
transmit rate can help improve the maximum wireless range, and
connection stability.
Most wireless cards have the ability to limit
the transmission rate.
To change this property, go to the Windows
Control Panel, open the Network Connections and double-click on
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Troubleshooting
your wireless card’s connection.
In the properties dialog, select
the configure button on the General tab (Windows 98 users will have
to select the wireless card in the list box and then click properties),
then choose the advanced tab and select the Rate property.
Wireless client cards are usually set to automatically adjust the
wireless transmit rate for you, but doing so can cause periodic
disconnects when the wireless signal is too weak; as a rule, slower
transmission rates are more stable.
Experiment with different
connection rates until you find the best one for your environment;
note that all available transmission rates should be acceptable
for browsing the Internet. For more assistance, see your wireless
card’s user manual.
Problem:
How do I extend the range of my wireless network
Solution:
Belkin recommends using one of the following products to extend
wireless network coverage throughout large homes or offices:
•
Wireless Access Point:
A wireless access point can effectively
double the coverage area of your wireless network.
An Access
Point is typically placed in the area not currently covered by
your wireless router, and connected to the router using either an
Ethernet cable, or through your home’s power lines using two
Powerline Ethernet Adapters.
•
For 802.11g (54g) wireless networks, Belkin offers a Wireless
Range Extender/Access Point that can be connected wirelessly
to a Belkin 802.11g Wireless Router, without requiring an
Ethernet cable or Powerline Ethernet Adapters.
These Belkin products are available at your local retailer, or can be
ordered from Belkin directly.
For network/range extension information, please visit:
www.belkin.com/networking to find out more about:
802.11g Wireless Range Extender/Access Point (F5D7130)
Powerline Ethernet Adapter (F5D4070)
Powerline USB Adapter (F5D4050)
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Problem:
I am having difficulty setting up Wired Equivalent Privacy (WEP)
security on a Belkin Router or Belkin Access Point
Solution
1.
Log into your Wireless Router or Access Point.
Open your web browser and type in IP address of the Wireless
Router or Access Point. (The Router default is 192.168.2.1, the
802.11g Access Point is 192.168.2.254 ). Log into your router
by clicking on the “Login” button in the top right-hand corner
of the screen. You will be asked to enter your password. If you
never set a password, leave the password field blank and click
“Submit”.
Click the “Wireless” tab on the left of your screen. Select
the “Encryption” or “Security” tab to get to the security
settings page.
2.
Select
“128-bit WEP” from the drop-down menu.
3.
After selecting your WEP encryption mode, you can type in
your hex WEP key manually, or you can type in a passphrase
in the “Passphrase” field and click “Generate” to create a WEP
key from the passphrase. Click “Apply Changes” to finish.
You
must now set all of your clients to match these settings.
A hex
(hexadecimal) key is a mixture of numbers and letters from A-F
and 0-9. For 128-bit WEP, you need to enter 26 hex keys.
For example:
C3030FAF4BB2C3D44BC3D4E7E4 = 128-bit key
4.
Click “Apply Changes” to finish. Encryption in the Wireless
Router is now set. Each of your computers on your wireless
network will now need to be configured with the same
security settings.
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WARNING:
If you are configuring the Wireless Router or Access
Point from a computer with a wireless client, you will need to ensure
that security is turned on for this wireless client. If this is not done,
you will lose your wireless connection.
Note to Mac users:
Original Apple Airport
®
products support 64-
bit encryption only. Apple Airport 2 products can support 64-bit or
128-bit encryption. Please check your Apple Airport product to see
which version you are using. If you cannot configure your network
with 128-bit encryption, try 64-bit encryption.
Problem:
I am having difficulty setting up Wired Equivalent Privacy (WEP)
security on a Belkin client card
Solution:
The client card must use the same key as the Wireless Router or
Access Point. For instance, if your Wireless Router or Access Point
uses the key 00112233445566778899AABBCC, then the client card
must be set to the exact same key.
1.
Double-click the Signal Indicator icon to bring up the Wireless
Network screen. The Advanced button will allow you to view and
configure more options of your card.
2.
The “Advanced” button will allow you to view and configure more
options of the card.
3.
Once the advanced button is clicked the Belkin Wireless LAN
Utility will appear. This Utility will allow you to manage all the
advanced features of the Belkin wireless card.
4.
Under the “Wireless Network Properties” tab, select a
network name from the “Available networks” list and click the
“Properties” button
5.
Under “Data Encryption” select “WEP”
6.
Ensure the check box “The key is provided for me automatically”
at the bottom is unchecked. If
you are using this computer to
connect to a corporate network, please consult your network
administrator if this box needs to be checked.
7.
Type you WEP key in the “Network key’ box.
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