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Page 111 / 133 Scroll up to view Page 106 - 110
Troubleshooting
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Problem:
Easy Install cannot find my Router
Solution:
If the Easy Install Wizard is not able to find the Router during the
installation process please check the following items:
1.
If the Easy Install Wizard is not able to find the Router during
the installation process, there may be 3rd party firewall software
installed on the computer attempting to access the Internet.
Examples of third party firewall software are ZoneAlarm,
BlackICE PC Protection, McAfee Personal Firewall, and Norton
Personal Firewall.
If you do have firewall software installed on your computer,
please make sure that you properly configure it.
You can
determine if the firewall software is preventing Internet access
by temporarily turning it off.
If, while the firewall is disabled,
Internet access works properly, you will need to change the
firewall settings to function properly when it is turned on.
Please refer to the instructions provided by the publisher of your
firewall software for instructions on configuring the firewall to
allow Internet access.
2.
Unplug power to the Router for 10 seconds, and then plug the
power back into the router.
Ensure that the router’s Power light
is on; it should be solid green.
If not, check to make sure that
the AC adapter is connected to the router and plugged into a
wall outlet.
3.
Ensure that you have a cable (use the cable included with the
router) connected between (1) the network (Ethernet) port on the
back of the computer and (2) one of the LAN ports, labeled “1”
through “4”, on the back of the router.
Note:
the computer should NOT be connected to the port
labeled “Internet/WAN” on the back of the router.
4.
Try shutting down and restarting your computer, then re-running
the Easy Install.
If the Easy Install Wizard is still unable to find the Router,
reference the section titled “Manually Configuring Network
Settings” for installation steps.
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Page 112 / 133
110
Troubleshooting
Problem:
Easy Install cannot connect my Router to the Internet
Solution:
If the Easy Install Wizard is not able to connect the Router to the
Internet, please check the following items:
1.
Use the troubleshooting suggestions within the Easy
Install Wizard. If the troubleshooting screen does not open
automatically, click on the “Troubleshoot” button in the lower
right-hand corner of the Easy Install Wizard window.
2.
If your ISP requires a user name and password, make sure that
you have typed in your user name and password correctly. Some
user names require that the ISP’s domain may be at the end of
the name. Example: “[email protected]”. The “@myisp.com”
part of the user name may need to be typed as well as your
user name.
If you continue to have no Internet connection, reference the
section titled “Manually Configuring Network Settings” (page 89
of this manual for alternative setup method).
Problem:
ˆ•
The Easy Install Wizard completed installation, but my web
browser doesn’t work
•
I am unable to connect to the Internet. The Routers “WAN” light
on my Router is off, and the “Connected” light is blinking
Solution:
If you cannot connect to the Internet, and the “WAN” light is off,
and the “Connected” light is blinking, the problem may be that your
modem and router are not connected properly.
1.
Make sure the network cable between the modem and the
Router is connected. We strongly recommend using the cable
that was supplied with your Cable or DSL modem for this
purpose. The cable should be connected at one end to the
Router’s “Internet/WAN” port, and at the other end to the
network port on your modem.
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Troubleshooting
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2.
Unplug the Cable or DSL modem from its power source for 3
minutes. After 3 minutes plug the modem back into its power
source. This may force the modem to properly recognize
the router.
3.
Unplug the power to your Router, wait 10 seconds, and then
reconnect the power.
This will cause the router to re-attempt
communication with the modem.
If the “WAN” light on the Router is not lit after completing these
steps, please contact Belkin Technical Support.
4.
Try shutting down and restarting your computer.
Problem:
•
The Easy Install Wizard completed installation, but my web
browser doesn’t work
•
I am unable to connect to the Internet. The Routers “WAN” light
on my Router is on, and the “Connected” light is blinking
Solution:
If you cannot connect to the Internet, the “WAN” light is on, and
the “Connected” light is blinking, the problem may be that your
connection type may not match the ISP’s connection.
•
If you have a “static IP address” connection, your ISP must
assign you the IP address, subnet mask, and gateway address.
Please refer to the section entitled “Alternate Setup Method” for
details on changing this setting.
•
If you have a “PPPoE” connection, your ISP will assign you a
user name and password and sometimes a service name.
Make
sure the Router connection type is configured to PPPoE and the
settings are entered properly.
Please refer to your Router’s User
Guide section entitled “Alternate Setup Method” for details on
changing this setting.
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•
You may need to configure your Router to meet the specific
requirements of your ISP. To search our Knowledge Base for
ISP-specific issues, go to: http://web.belkin.com/support and
type in “ISP”
If you are still unable to access the Internet after verifying these
settings, please contact Belkin Technical Support.
Problem:
•
The Easy Install Wizard completed, but my web browser
doesn’t work
•
I am unable to connect to the Internet. The “WAN” light on my
router is blinking, and the “Connected” light is solid
Solution:
If the “WAN” light is blinking, and the “Connected” light is solid,
but you are unable to access the Internet, there may be 3rd party
firewall software installed on the computer attempting to access the
Internet. Examples of third party firewall software are ZoneAlarm,
BlackICE PC Protection, McAfee Personal Firewall, and Norton
Personal Firewall.
If you do have firewall software installed on your computer, please
make sure that you properly configure it. You can determine if
the firewall software is preventing Internet access by temporarily
turning it off. If, while the firewall is disabled, Internet access works
properly, you will need to change the firewall settings to function
properly when it is turned on.
Please refer to the instructions provided by the publisher of your
firewall software for instructions on configuring the firewall to allow
Internet access.
If you are still unable to access the Internet after disabling any
Firewall software, please contact Belkin Technical Support.
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Troubleshooting
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Problem:
I can’t connect to the Internet wirelessly
Solution:
If you are unable to connect to the Internet from a wireless
computer, please check the following items:
1.
Look at the lights on your Router.
If you’re using a Belkin
Router, the lights should be as follows:
•
The “Power” light should be on.
•
The “Connected” light should be on, and not blinking.
•
The “WAN” light should be either on or blinking.
2.
Open your wireless utility software by clicking on the icon in the
system tray at the bottom right-hand corner of the screen.
If
you’re using a Belkin wireless card, the tray icon should look like
this (the icon may be red or green):
3.
The exact window that opens will vary depending on the model
of wireless card you have; however, any of the utilities should
have a list of “Available Networks” – those wireless networks it
can connect to.
Does the name of your wireless network appear in the results?
Yes, my network name is listed
– go to the troubleshooting solution
titled “ I can’t connect to the Internet wirelessly, but my network
name is listed”
No, my network name is not listed
- go to the troubleshooting solution
titled “ I can’t connect to the Internet wirelessly, and my network
name is not listed”
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