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Touchstone® WTM552 Telephony Modem User’s Guide
6
Getting
Battery
Wireless
Ethernet
Safety
Started
Installation
Installation
Configuration
Configuration
Usage
Troubleshooting
Glossary
What’s in the Box?
Make sure you have the following items before proceeding. Call your cable company
for assistance if anything is missing.
•
Telephony Modem
•
Antenna
•
Power Cord
•
Quick Installation Guide
•
Ethernet Cable
•
CD-ROM
•
Screws for wall-mounting the unit
•
End User License Agreement
What’s on the CD?
The CD provides the following items:
•
Quick Install Guide
•
User’s Guide
Page 7 / 79
Touchstone® WTM552 Telephony Modem User’s Guide
7
Getting
Battery
Wireless
Ethernet
Safety
Started
Installation
Installation
Configuration
Configuration
Usage
Troubleshooting
Glossary
Items You Need
If you are installing the Telephony Modem yourself, make sure you have the follow-
ing items on hand before continuing:
•
Telephony modem package
: see
What’s in the Box?
for a list of items in
the package.
•
Coaxial cable (coax)
: as shown in the image to the left, this is a thin cable
with a connector on each end. It is the same kind of wire used to connect
to your television for cable TV. You can buy coax from any electronics retailer
and many discount stores; make sure it has connectors on both ends. There
are two types of connectors, slip-on and screw-on; the screw-on connectors
are best for use with your Telephony Modem. The coax should be long
enough to reach from your Telephony Modem to the nearest cable outlet.
•
Phone Cable
: as shown in the image to the left, this is a standard phone
cable with standard phone connectors (RJ11 type) on both ends. You can
buy phone cables from any electronics retailer and many discount stores.
•
Splitter (optional)
: provides an extra cable connection by splitting a single
outlet into two. You may need a splitter if you have a TV already connected
to the cable outlet that you want to use. You can buy a splitter from any
electronics retailer and most discount stores; you may also need a short
piece of coax cable (with connectors); use it to connect the splitter to the
cable outlet and then connect the Telephony Modem and TV to the splitter.
Note:
A splitter effectively cuts the signal in half and sends each half to its
two outputs. Using several splitters in a line may deteriorate the quality of
your television, telephone, and/or internet connection.
•
Information packet
: your cable company should furnish you with a packet
containing information about your service and how to set it up. Read this
information carefully and contact your cable company if you have any ques-
tions.
Phone Cable
Coax Cable
Page 8 / 79
Touchstone® WTM552 Telephony Modem User’s Guide
8
Getting
Battery
Wireless
Ethernet
Safety
Started
Installation
Installation
Configuration
Configuration
Usage
Troubleshooting
Glossary
Getting Service
Before trying to use your new Telephony Modem, contact your local cable company
to establish an Internet account and telephone service. When you call, have the fol-
lowing information ready:
•
the Telephony Modem serial number and cable MAC addresses of the unit
(printed on a sticker on the bottom of the Telephony Modem, as shown on
the next page)
•
the model number of the Telephony Modem
If the Telephony Modem was provided by your cable company, they already have
the required information.
In addition, you should ask your cable company the following questions:
•
Do you have any special system requirements or files that I need to down-
load after I am connected?
•
When can I start using my Telephony Modem?
•
Do I need a user ID or password to access the Internet or my e-mail?
•
Will my phone number(s) change?
•
What new calling features will I have and how do I use them?
Page 9 / 79
Touchstone® WTM552 Telephony Modem User’s Guide
9
Getting
Battery
Wireless
Ethernet
Safety
Started
Installation
Installation
Configuration
Configuration
Usage
Troubleshooting
Glossary
System Requirements
The Touchstone Telephony Modem operates with most computers. The following
describes requirements for each operating system; see the documentation for your
system for details on enabling and configuring networking.
To use the Telephony Modem, you need DOCSIS high-speed Internet service from
your cable company.
Windows
Windows 95, Windows 98, Windows 98 SE (Second Edition), Windows ME, Windows
2000, or Windows XP. A supported Ethernet or wireless LAN connection must be
available.
MacOS
System 7.5 to MacOS 9.2 (Open Transport recommended) or MacOS X. A supported
Ethernet or wireless LAN connection must be available.
Linux/other Unix
Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported
Ethernet or wireless LAN connection must be available.
About this Manual
This manual is written to cover all of the different WTM552 models. Your model may
or may not have all of the capabilities outlined in this manual. To determine which
model you have purchased, refer to the image at the left. The model number is on
the label affixed to the Telephony Modem.
FOR HOME OR OFFICE USE
Model Number
Page 10 / 79
Touchstone® WTM552 Telephony Modem User’s Guide
10
Getting
Battery
Wireless
Ethernet
Safety
Started
Installation
Installation
Configuration
Configuration
Usage
Troubleshooting
Glossary
Ethernet or Wireless?
There are two ways to connect your computer (or other equipment) to the Telepho-
ny Modem. The following will help you decide which is best for you:
Ethernet
Ethernet is a standard method of connecting two or more computers into a Local
Area Network (LAN). You can use the Ethernet connection if your computer has
built-in Ethernet hardware.
Note:
To connect more than four computers to the WTM552 through the Ether-
net ports, you will need an Ethernet hub (available at computer retail-
ers).
The Telephony Modem package comes with one 6-foot (1.9m) Ethernet cable (the
connectors look like wide telephone connectors); you can purchase more cables if
necessary at a computer retailer. If you are connecting the Telephony Modem di-
rectly to a computer, or to an Ethernet hub with a cross-over switch, ask for
Category 5 (CAT5) straight-through cable. If you are connecting the Telephony Mo-
dem to an Ethernet hub without a crossover switch, ask for a Category 5 crossover
cable.
Wireless
The 802.11 wireless LAN standard allows one or more computers to access the
WTM552 using a wireless (radio) signal. You can use the wireless connection if your
computer has a built-in or aftermarket wireless card.
Note:
To learn more about which wireless hardware works best with your com-
puter, see your computer dealer.
Both
If you have two or more computers, you can use Ethernet for up to four devices
and wireless for others. To connect five or more computers to the Ethernet ports,
you will need an Ethernet hub (available at computer retailers).
For more information about connecting two or more computers, contact your cable
service provider.
Ethernet Cable

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