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Arris WTM552G Router Manual PDF (Setup & Configuration Guide)

Given below is full router user manual of Arris WTM552G router model. You can also download this manual in PDF Format to read later on your computer.

Product user manuals come handy in case you want to know all functionalities of your device, troubleshooting, fist time configuration & setup and in many other situations.

Page 1 / 79
Touchstone® WTM552 Telephony Modem User’s Guide
1
Touchstone
®
WTM552 Telephony Modem
User’s Guide
Get ready to experience the Internet’s express lane! Whether you’re checking out
streaming media, downloading new software, checking your email, or talking with
friends on the phone, the Touchstone WTM552 Telephony Modem brings it all to you
faster and more reliably. All while providing toll quality Voice over IP telephone ser-
vice and both wired and wireless connectivity. Some models even provide a Lithi-
um-Ion battery backup to provide continued telephone service during power
outages.
The Touchstone Telephony Modem provides four Ethernet connections for use as
the hub of your home/office Local Area Network (LAN). The Touchstone Telephony
Modem also provides 802.11b/g wireless connectivity for enhanced mobility and
versatility. In addition, the Touchstone Telephony Modem provides for up to two
separate lines of telephone service.
Installation is simple and your cable company will provide assistance to you for any
special requirements. The links below provide more detailed instructions.
Safety Requirements
Getting Started
Battery Installation and Replacement (WTM552G/H Models Only)
Installing and Connecting Your Telephony Modem
Configuring Your Wireless Connection
Configuring Your Ethernet Connection
Using the Telephony Modem
Troubleshooting
Glossary
Page 2 / 79
Export Regulations
This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Admin-
istration authorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Adminis-
tration Regulation is prohibited.
Copyright © 2005–2007 ARRIS Group. Patents pending. All rights reserved.
The information in this document is subject to change without notice. The statements, configurations, technical data, and recom-
mendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty.
Users must take full responsibility for their applications of any products specified in this document. The information in this docu-
ment is proprietary to ARRIS.
ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS Group. All other trademarks and reg-
istered trademarks are the property of their respective holders.
Release 5
Standard 1.1
April 2007
Page 3 / 79
Touchstone® WTM552 Telephony Modem User’s Guide
3
Getting
Battery
Wireless
Ethernet
Safety
Started
Installation
Installation
Configuration
Configuration
Usage
Troubleshooting
Glossary
Safety Requirements
ARRIS Telephony Modems comply with the applicable requirements for
performance, construction, labeling, and information when used as
outlined below
:
•
The Telephony Modem is designed to be connected directly to a
telephone.
•
Connecting the Telephony Modem to the home's existing tele-
phone wiring should only be performed by a professional in-
staller.
•
Do not use product near water (i.e. wet basement, bathtub,
sink or near a swimming pool, etc.), to avoid risk of electrocu-
tion.
•
Avoid using and/or connecting the equipment during an electri-
cal storm, to avoid risk of electrocution.
•
Use only power supply and power cord included with the equip-
ment.
•
Equipment should be installed near the power outlet and should
be easily accessible.
•
The shield of the coaxial cable must be connected to earth
(grounded) at the entrance to the building in accordance with
applicable national electrical installation codes. In the U.S., this
is required by NFPA 70 (National Electrical Code) Article 820. In
the European Union and in certain other countries, CATV instal-
lation equipotential bonding requirements are specified in IEC
60728-11,
Cable networks for television signals, sound signals
and interactive services
, Part 11: Safety. This equipment is in-
tended to be installed in accordance with the requirements of
IEC 60728-11 for safe operation.
If the equipment is to be installed in an area serviced by an IT
power line network, as is found in many areas of Norway, spe-
cial attention should be given that the installation is in accor-
dance with IEC 60728-11, in particular Annex B and Figure B.4.
•
In areas of high surge events or poor grounding situations and
areas prone to lightning strikes, additional surge protection
may be required (i.e. PF11VNT3 from American Power Conver-
sion) on the AC, RF, Ethernet and Phone lines.
•
When the Telephony Modem is connected to a local computer
through USB or Ethernet cables, the computer must be proper-
ly grounded to the building/residence AC ground network. All
plug-in cards within the computer must be properly installed
and grounded to the computer frame per the manufacturer’s
specifications.
CAUTION
Potential equipment damage
Potential loss of service
Connecting the Telephony Modem to existing
telephone wiring should only be performed by a
professional installer. Physical connections to the
previous telephone provider must be removed and
the wiring must be checked; there must not be any
voltages. Cancellation of telephone service is not
adequate. Failure to do so may result in loss of
service and/or permanent damage to the Telephony
Modem.
CAUTION
Potential equipment damage
Do not locate the equipment within 6 feet (1.9m) of
a flame or ignition source (e.g. heat registers, space
heaters, fireplaces, etc.), to avoid damage or injury
from battery explosion.
Page 4 / 79
Touchstone® WTM552 Telephony Modem User’s Guide
4
Getting
Battery
Wireless
Ethernet
Safety
Started
Installation
Installation
Configuration
Configuration
Usage
Troubleshooting
Glossary
European Compliance
This product complies with the provisions of the Electromagnetic Com-
patibility (EMC) Directive (89/336/EEC), the Amending Directive (92/
31/EEC), the Low Voltage Directive (73/23/EEC), and the CE Marking
Directive (93/68/EEC). As such, this product bears the CE marking in
accordance with the above applicable Directive(s).
A copy of the Declaration of Conformity may be obtained from: ARRIS
International, Inc., 3871 Lakefield Drive, Suite 300, Suwanee, GA
30024.
As indicated by this symbol, disposal of this prod-
uct or battery is governed by Directive 2002/96/
EC of the European Parliament and of the Council
on waste electrical and electronic equipment
(WEEE). WEEE could potentially prove harmful to
the environment; as such, upon disposal of the Te-
lephony Modem the Directive requires that this
product must not be disposed as unsorted munic-
ipal waste, but rather collected separately and dis-
posed of in accordance with local WEEE
ordinances.
This product complies with directive 2002/95/EC of the
European Parliament and of the Council of 27 January
2003 on the restriction of the use of certain hazardous
substances (RoHS) in electrical and electronic equip-
ment.
Page 5 / 79
Touchstone® WTM552 Telephony Modem User’s Guide
5
Getting
Battery
Wireless
Ethernet
Safety
Started
Installation
Installation
Configuration
Configuration
Usage
Troubleshooting
Glossary
Getting Started
About Your New Telephony Modem
The Touchstone WTM552 Telephony Modem is DOCSIS or Euro-DOCSIS compliant
with the following features:
•
Speed: much faster than dialup or ISDN service
•
Convenience: supports Ethernet and 802.11b/g wireless connections; both
can be used simultaneously
•
Flexibility: provides two independent lines of telephone service as well as
high speed data
•
Compatibility: supports tiered data services (if offered by your cable
company)
All WTM552 models provide:
•
Wireless 802.11b/g connectivity
•
Four Ethernet ports for connections to non-wireless devices
•
Up to two lines of telephone service
Your WTM552 model is one of the following:
•
WTM552A: DOCSIS compliant
•
WTM552B: Euro-DOCSIS compliant
•
WTM552G: DOCSIS compliant with Li-Ion backup battery
•
WTM552H: Euro-DOCSIS compliant with Li-Ion backup battery

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