Administrator’s Handbook

86

Link: Resets

When you click

Resets

, the

Resets

page appears.

In some cases, you may need to clear all the configuration settings and start over again to program the Motorola

®

Gateway. You can perform a factory reset to do this.

It might also be useful to reset your connection to the Internet without deleting all of your configuration settings.

◆

Click the

Reset IP

to refresh your Internet WAN IP address. LAN-side users will be briefly disconnected from

the Internet, but will otherwise be unaffected.

◆

Click the

Reset Connection

button to disconnect and reconnect all of your connections, including your VoIP

phones.

◆

Click the

Reset Device

button to reset the Gateway back to its original factory default settings.

◆

Click the

Restart

button to reboott the device. Previous configuration settings are still retained.

☛

NOTE:

Exercise caution before performing a Factory Reset. This will erase any configuration changes that

you may have made and allow you to reprogram your Gateway.

87

Link: Event Notifications

When you click

Event Notifications

, the

Event Notifications

page appears.

◆

If you check the

Broadband Status Notification

checkbox, the device will alert users on your network if the

connection to the Internet should fail. In that event, troubleshooting suggestions will display.

◆

If you check the

Missing Filter Notification

checkbox, the device will alert users on your network if hardware

line filters are either missing or improperly installed. In that event, troubleshooting suggestions will display.

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88

Link: NAT Table

When you click

the

NAT Table

link, the

NAT Table

page appears.

The NAT Table page displays the network address translation sessions in use by the Gateway. You can use the

pull-down menu to limit the displayed sessions to selected IP addresses.

To refresh all the sessions displayed, click the

Reset

button.

89

CHAPTER 3

Basic Troubleshooting

This section gives some simple suggestions for troubleshooting problems with your Gateway’s initial configura-

tion.

Before troubleshooting, make sure you have

◆

read the User Manual;

◆

plugged in all the necessary cables; and

◆

set your PC’s TCP/IP controls to obtain an IP address automatically.

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90

Status Indicator Lights

The first step in troubleshooting is to check the status indicator lights (LEDs) in the order outlined below.

Motorola® Gateway

NVG589 status indicator lights

LED

Action

Power*

Solid Green

= The device is powered.

Flashing Green

= A Power-On Self-Test (POST) is in progress

Flashing Red

= A POST failure (not bootable) or device malfunction occurred.

Orange/Amber

= during firmware upgrade (see below)

Off = The unit has no AC power.

*During

Firmware

Upgrade

During the software installation, you will lose internet and phone service. The LEDs will func-

tion as follows:

1. As firmware is being loaded into flash, the LEDs will operate normally as described.

2. The installation will take a few minutes –

During this phase, the

Power

LED willl flash

Orange/Amber

during firmware upgrade

(flash writing to memory) and all other LEDs will be off.

3. The Gateway will restart automatically.

As the device reboots, the

POWER ON

LED behavior will happen.

During

Boot

process

• Power LED =

GREEN/FLASH

• All other LED = OFF

If the device does not boot, and fails its self test or fails to perform initial load of the boot-

loader:

• Power LED =

RED/FLASH

• ALL other LED = OFF

If the device boots and then detects a failure:

Power LED =

GREEN/FLASH

starting POST and then all LEDs will

FLASH RED

, including

Power LED.

Battery

Solid Green

= Battery in place but not being used.

Flashing Green

= Battery charging.

Solid Red

= Battery backup mechanism has a fault.

Flashing Red

= Battery needs to be replaced.

Solid Amber

= Battery in use.

Flashing Amber

= Low battery.

Off = No battery or battery has no charge.

Cycle between all colors = Battery conducting self-test.

Side View

Power

Battery

Ethernet

Wireless

HomePNA

USB

Broadband 1

Broadband 2

Service

Phone 1

Phone 2