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81
Here is an example of the Ethernet Details screen.
Test Internet Access
These tests send a PING from the modem to either the LAN or WAN to verify connectivity. A PING could be either
an IP address (163.176.4.32) or Domain Name (www.motorola.com). You enter a web address URL or an IP
address in the respective field.
Click the
Ping
,
Trace
,
NSLookup
, or
Detect Missing Filter
button.
Results will be displayed in the
Progress Window
as they are generated.
Ping
- tests the “reachability” of a particular network destination by sending an ICMP echo request and waiting
for a reply.
Traceroute
- displays the path to a destination by showing the number of hops and the router addresses of
these hops.
NSLookup
- converts a domain name to its IP address and vice versa.
Detect Missing Filter
- if you click the
Detect Missing Filter
button, a warning message appears at the top
since the detection takes up to 2 minutes. When completed the Progress area might look like following.
To use the Ping capability, type a destination address (domain name or IP address) in the text box and click the
Ping
,
Trace
, or
Lookup
button. The results are displayed in the
Progress Window
.
This sequence of tests takes approximately one minute to generate results. Please wait for the test to run to com-
pletion.
Each test generates one of the following result codes:
Result
Meaning
* PASS:
The test was successful.
* FAIL:
The test was unsuccessful.
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Administrator’s Handbook
82
Below are some specific tests:
* SKIPPED:
The test was skipped because a test on which it depended failed.
* PENDING:
The test timed out without producing a result. Try running the test again.
* WARNING:
The test was unsuccessful. The Service Provider equipment your Modem connects to
may not support this test.
Action
If PING fails, possible causes are:
From the Check Connection page:
Ping the internet default gateway IP address
DSL is down, DSL settings are incorrect; Gate-
way’s IP address or subnet mask are wrong; gate-
way router is down.
Ping an internet site by IP address
Site is down.
Ping an internet site by name
Servers are down; site is down.
From a LAN PC:
Ping the Modem’s LAN IP address
IP address and subnet mask of PC are not on the
same scheme as the Modem; cabling or other con-
nectivity issue.
Ping an internet site by IP address
PC's subnet mask may be incorrect, site is down.
Ping an internet site by name
DNS is not properly configured on the PC, site is
down.
Result
Meaning
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83
Link: Logs
When you click
Logs
, the Logs page appears.
The current status of the device is displayed for all logs:
System
,
Firewall
, or
VoIP
. Choose the log you want to
display from the pull-down menu.
You can clear all log entries by clicking the
Clear Log
button.
You can save logs to a text (.TXT) file by clicking the
Save to File
button. This will download the file to your
browser’s default download location on your hard drive. The file can be opened with your favorite text editor.
Note:
Some browsers, such as Internet Explorer for Windows XP, require that you specify the Motorola
®
device’s URL as a “Trusted site” in “Internet Options: Security”. This is necessary to allow the
“download” of the log text file to the PC.
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Administrator’s Handbook
84
The following is an example log portion saved as a .TXT file:
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85
Link: Update
When you click
Update
, the Update page appears.
Operating System Software is what makes your Gateway run and occasionally it needs to be updated. Your
Cur-
rent software version
is displayed at the top of the page.
To update your software from a file on your PC, you must first download the software from your Service Provider's
Support Site to your PC's hard drive.
Browse
your computer for the operating system file you downloaded and select the file.
Click the
Update
button.
The LEDs will operate normally as described in
Status Indicator Lights
” on page
90
.
The installation may take a few minutes and the web page will indicate a 3-part countdown before returning
you to the Home page; wait for it to complete. During the software installation, you will lose Internet and phone
service. The LEDs will function as follows:
During this phase, the LEDs will function as follows:
During this phase, the
Power
LED willl flash
Orange/Amber
during firmware upgrade (flash writing to mem-
ory) and all other LEDs will be off.
The Gateway will restart automatically.
As the device reboots, the POWER ON LED behavior will happen.
Your new operating system will then be running.

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