Actiontec MI424-WR-Rev-F Router Manual PDF (Setup & Configuration Guide)

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181

This chapter lists a series of problems

that may be encountered while using the

FiOS Router, and oﬀers techniques that

may overcome these problems. Note that

the techniques listed may not solve the

problem (or problems). Also included are

frequently asked questions.

Page 182 / 211

Troubleshooting

10.1

Troubleshooting Tips

10

182

10.1

Troubleshooting Tips

Accessing the FiOS Router if Locked Out

If the FiOS Router’s connection is lost while making configuration changes, a

setting that locks access to the FiOS Router’s GUI may have inadvertantly been

activated. There are three common ways to lock access to the FiOS Router:

Scheduler

If a schedule has been created that applies to the computer over

the connection being used, the FiOS Router will not be accessible during the

times set in the schedule. To regain access, either wait until the connection is

scheduled to be active again, or restore the default settings to the FiOS Router.

LAN

Firewall

If the firewall setting for the local network is set to maximum, no

computers from the network will be able to connect to the FiOS Router. To gain

access, restore the default settings to the FiOS Router.

Access

Control

If the access control setting for the computer is set to block the

computer, access to the FiOS Router will be denied. To gain access, restore the

default settings to the FiOS Router.

Restoring the FiOS Router’s Default Settings

There are two ways to restore the FiOS Router’s default settings. The first is to

use the tip of a ballpoint pen and press and hold the “Reset” button on the

back of the FiOS Router for at least ten seconds. The second is to access the

FiOS Router’s GUI and navigate to the “Advanced Settings” screen. Click

Restore

Defaults

and read the instructions on-screen. Note that after performing either

of these two procedures, all previously saved settings on the FiOS Router will

be lost.

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FiOS Router User Manual

183

LAN Connection Failure

Ensure the FiOS Router is properly installed, the LAN connections are correct,

•

and the power is on.

Confirm the computer and FiOS Router are on the same network segment.

•

If unsure, let the computer get the IP address automatically by initiating the

DHCP function, then verify the computer is using an IP address within the

default range (192.168.1.2 through 192.168.1.254). If the computer is not

using an IP address within the range, it will not connect to the FiOS Router.

Ensure the Subnet Mask address is set to 255.255.255.0.

•

Time out error occurs when entering a URL or IP Address

Verify all the computers are working properly.

•

Ensure the IP settings are correct.

•

Ensure the FiOS Router is on and connected properly.

•

Verify the FiOS Router’s settings are the same as the computer.

•

10.2

Frequently Asked Questions

I’ve run out of Ethernet ports on my FiOS Router. How do I add more

computers?

Plugging in an Ethernet hub or switch expands the number of ports on the FiOS

Router. Run a standard Ethernet cable from the “Uplink” port of the new hub or

switch to a yellow Ethernet port on the FiOS Router.

How do I change the password on the FiOS Router’s Graphic

User Interface?

From the FiOS Router’s GUI Home screen, click

Advanced

, then

Users

. From the

“Users” screen, click

Administrator

, which generates the “User Settings” screen.

In the “General” section of the screen, change the password.

Page 184 / 211

Troubleshooting

10.2

Frequently Asked Questions

10

184

Is the wireless option on by default on the FiOS Router?

Yes. The FiOS Router’s wireless option is activated out of the box.

Is the wireless security on by default when the wireless option is activated?

Yes, with a unique 64-bit WEP (Wired Equivalent Privacy) key.

Which connection speeds does the FiOS Router support?

The Ethernet Internet connection supports 100 Mbps. The LAN Ethernet

connections support 10/100 Mbps. The 802.11g wireless connection supports

up to 54 Mbps (depending on signal quality, etc.). The MoCA connection

supports 270 Mbps.

Are the FiOS Router’s Ethernet ports auto-sensing?

Yes. Either a straight-through or crossover Ethernet cable can be used.

Can I use an 802.11b wireless card to connect to the FiOS Router?

Yes, the FiOS Router can interface with 802.11b cards or 802.11g cards.

The

802.11g standard is backward compatible with the 802.11b standard. The FiOS

Router can be setup to handle just “g” wireless cards, just “b” wireless cards,

or both.

Can my wireless signal pass through floors, walls, and glass?

The physical environment surrounding the FiOS Router can have a varying

effect on signal strength and quality. The more dense the object (a concrete wall

compared to a plaster wall, for example), the greater the interference. Concrete

or metal-reinforced structures will experience a higher degree of signal loss than

those made of wood, plaster, or glass.

Page 185 / 211

FiOS Router User Manual

185

How do I find out what IP address my computer is using?

Windows 98SE, Me

- Select

Start

,

Run

, and type “winipcfg.” Press

Enter

. When

the “Winipcfg” window appears, ensure your network device is selected.

Windows 2000, XP

- Select

Start

,

Run

and type “cmd.” Press

Enter

. When the

command screen appears, type “ipconfig” and press

Enter

.

Windows Vista

- Click the Windows button and select

Control

Panel

. In the

Control Panel, click

Network

and Sharing Center

.

In the “Network and Sharing

Center” window, click

View

Status

. In the “Local Area Connection Status”

window, click

Details

.

Windows 7

- Click the Windows button and select

Control

Panel

. In the Control

Panel, click

View Network Status and Tasks

.

In the next window, click

Local

Area Connection

. In the “Local Area Connection Status” window, click

Details

.

My computer cannot connect to the Internet via MoCA. What should I do?

First, check the connection, and make sure all cables are connected correctly.

Then make sure the NIM is still connected, and check the Ethernet connection

to the NIM from the computer. A computer cannot be connected directly via a

MoCA cable; it must go through a NIM to connect. The NIM converts the MoCA

signal to an Ethernet signal the computer can understand.

I used DHCP to configure my network. Do I need to restart my computer

to refresh my IP address?

No. Follow these steps to refresh the IP address:

Windows 98SE, Me

- Select

Start

,

Run

, type “winipcfg,” and press

Enter

. Ensure

the Ethernet adapter is selected in the device box. Press the

Release_all

button,

then press the

Renew_all

button.

Windows 2000

- Select

Start

,

Run

, type “cmd,” and press

Enter

. At the DOS

prompt, type “ipconfig /release” and press

Enter

, then type “ipconfig /renew”

and press

Enter

.

Windows XP, Vista, 7

- Unplug the Ethernet cable or wireless card and plug it

back in.

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