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Components
3
HomePortal 3801HGV Gateway User Guide
Introducing the HomePortal 3801HGV Gateway
Figure 1: Installation Components
Your HomePortal 3801HGV gateway has the following components in the box:
1 HomePortal 3801HGV Gateway
1 Power Cord & Adapter
See Also
Installing the HomePortal 3801HGV Gateway
on page 4
Accessing the User Interface
on page 11
Configuring Internet Connection
on page 14
Regulatory Information
on page 117
Page 12 / 128
4
CHAPTER 2
Installing the HomePortal
3801HGV Gateway
Installing your HomePortal 3801HGV gateway consists of the following tasks:
Determining HomePortal 3801HGV Gateway Location
on page 4
Connecting the Power Adapter
on page 5
Connecting Your Computer to the Gateway
on page 5
Connecting the Broadband Interface
on page 7
Connecting VoIP Interface
on page 8
Connecting HPNA Interface to IPTV set top Box
on page 9
Determining HomePortal 3801HGV Gateway Location
If you have subscribed for IPTV and High Speed Internet, then the preferred location for installing
the HomePortal 3801HGV gateway is near the first video set top box. If you have subscribed only
for High Speed Internet access, then the HomePortal 3801HGV gateway should be installed near
the first computer.
Also, you must determine a Wireless Access Point (WAP) location to deploy the HomePortal
3801HGV gateway. Wireless signals are affected by many items in homes and offices. Reliability
and performance are the major considerations when planning your wireless network location.
Consider the following points before determining the WAP to deploy the gateway:
Place your gateway at least 5 feet (1.52 meters) from cordless phones, microwave ovens,
or other electronic devices to avoid potential interference, and more than 6 inches (15.24
centimeters) away from your television to avoid audio hissing or static
Place the gateway in an open area where the wireless range will not be directly affected by
the surroundings. Wireless signal strength will be much stronger in an open area as
opposed to an area with obstructions. In a single-story building, place the gateway as high
and as close to each wireless computer as possible
Keep the gateway away from any large metal objects. Wireless signal quality may be
adversely affected as metal objects can reflect or obstruct signals
Note
Whenever possible, use the stand provided with the gateway, and install it in the vertical
position. Make sure that it is installed in a manner that nothing can be stacked on the top
of it. Vertical orientation is the preferred method for mounting the HomePortal 3801HGV
gatewaygateway.
Page 13 / 128
Connecting the Power Adapter
5
HomePortal 3801HGV Gateway User Guide
Installing the HomePortal 3801HGV Gateway
Connecting the Power Adapter
Follow these steps to power on the gateway:
1.
Connect one end of the power adapter to the POWER port of your gateway.
2.
Connect the other end of the power adapter to an electrical outlet. Once the gateway is
powered on, the power LED flashes green for a brief period of time and then turns solid
green.
Figure 2: Power Connection
Note
Use the 2Wire power adapter packaged with the gateway, as it is compliant with local
regulatory requirements.
Connecting Your Computer to the Gateway
The first computer you connect to the gateway is used to configure the HomePortal 3801HGV
gateway for proper operation. You can connect your gateway to additional computers and/or other
devices with Ethernet cable and wireless AP
.
Connecting through Local Ethernet
The HomePortal 3801HGV gateway has four Ethernet ports for directly connecting computers or
devices. Use the Ethernet interface(s) on the gateway to create a broadband network. Follow these
steps to connect the computer to the gateway using the Ethernet cable:
1.
Connect one end of the Ethernet cable (yellow) to any available LOCAL ETHERNET port on
the gateway.
2.
Connect the other end of the Ethernet cable to the Ethernet port of the Network Interface
Card (NIC) on the computer.
Page 14 / 128
Connecting Your Computer to the Gateway
6
HomePortal 3801HGV Gateway User Guide
Installing the HomePortal 3801HGV Gateway
Figure 3: LAN Connection
Connecting through Wireless
The HomePortal 3801HGV gateway has an integrated wireless access point (AP) that enables you
to connect your wireless-enabled computers to your gateway. By default, the HomePortal 3801HGV
gateway is shipped with WPA-PSK/WPA2-PSK enabled and a preconfigured network name.
Most laptops are equipped with an internal 802.11b/g card. If your computer is not equipped with
an internal card, you can install an external wireless adapter for wireless networking.
Note
The default network name (SSID) is the encryption key, a 64-bit hex value located beneath
the bar code on the side of the 2Wire gateway (for example, 1234567891). For Mac OS X
users, you may need to enter the “$” character at the beginning of the encryption key (for
example, $1234567891).
Follow these steps to connect the computer to the gateway using Wireless:
1.
Push the wireless button at the bottom of the gateway front panel. Verify that the
WIRELESS light on the front of the HomePortal 3801HGV gateway is solid green.
2.
Install and configure your wireless adapter, if required.
3.
View the available wireless network connections. Use the network adapter client or
Windows Wireless Network Connection wizard to do so.
4.
Select the network name of the gateway from the menu, and click Connect. A prompt to
enter the network key appears.
5.
Enter the encryption key and click Connect. Refer the note above for the location of the key.
Page 15 / 128
Connecting the Broadband Interface
7
HomePortal 3801HGV Gateway User Guide
Installing the HomePortal 3801HGV Gateway
Figure 4: Wireless Network Key Location
Connecting the Broadband Interface
Follow these steps to connect the gateway to Very High Bit-rate DSL (VDSL) wall jack:
1.
Connect one end of the phone cord/twisted pair cable to the DSL port (green) on your
gateway.
2.
Connect the other end of the phone cord/twisted pair cable to the VDSL enabled wall jack
outlet. Once the gateway recognizes the VDSL connection, Broadband LED flashes green
for a brief period of time, and then turns solid green.

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