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vi
About This Guide
The
HomePortal 3801HGV Gateway Installation and Configuration Guide
is designed to serve as a
reference to install and set up the HomePortal 3801HGV gateway. This guide contains the following
major sections:
Introducing the HomePortal 3801HGV Gateway
on page 1
Installing the HomePortal 3801HGV Gateway
on page 4
Accessing the User Interface
on page 11
Configuring Internet Connection
on page 14
Viewing Subscribed Services Status
on page 17
Configuring Voice-Based Services
on page 19
Setting Up System Information
on page 27
Configuring Broadband Settings
on page 34
Configuring LAN Devices
on page 50
Configuring Firewall Settings
on page 72
Using Diagnostics Features
on page 93
Troubleshooting 3801HGV Gateway
on page 109
Glossary
on page 114
Regulatory Information
on page 117
Audience
This guide is intended for use by:
End Users
Sales Engineers
Support Staff
Service Provider Technicians
Using this Document
Each topic/subtopic in this document has the following sections:
Objective
Steps
See Also
Page 7 / 128
Related Documents
vii
HomePortal 3801HGV Gateway User Guide
About This Guide
These sections help you find your topics of interest with ease, and guide you through the topics in
a simple and logical manner.
The
See Also
section has cross-referenced links to other topics within this document, which may
assist you in further understanding your device.
Style Conventions
The following style conventions are used in this document:
Note
Notes contain incidental information about the subject. In this guide, they are used to
provide additional information about the product, and to call attention to exceptions.
Typographical Conventions
The following typographical conventions are used in this document:
Related Documents
In addition to this guide, the HomePortal 3801HGV gateway documentation library includes:
HomePortal 3801HGV Hardware Functional Specifications
: Communicates the high level
hardware related information
HomePortal 3801HGV Software Functional Specifications
: Communicates the high level
features of the gateway
HomePortal 3801HGV Hardware Release Notes:
Communicates the hardware changes
incorporated in the latest release
HomePortal 3801HGV Software Release Notes: C
ommunicates the known issues, resolved
issues, and feature updates in the latest release
m
Caution notes identify information that helps prevent damage to hardware or loss of
data.
c
Warning notes identify information that helps prevent injury or death.
Convention
Used For
Blue Text
Cross references
Bold
Interface elements that are clicked or selected
Italic
Emphasis, book titles, variables, list terms
Monospace
Command syntax and code
Monospace Italic
Variables within command syntax and code
Page 8 / 128
Support
viii
HomePortal 3801HGV Gateway User Guide
About This Guide
Support
Technical support is available from the 2Wire Website:
.
Page 9 / 128
1
CHAPTER 1
Introducing the
HomePortal 3801HGV
Gateway
Welcome to the 2Wire family. The HomePortal 3801HGV gateway belongs to the next generation
gateway series that delivers profound user experience with its easy-to-use features. This gateway
helps you connect to your ISP
, and also to achieve a host of functions, which makes your home
network safe, convenient, and greatly enjoyable!
This chapter offers an overview of the HomePortal 3801HGV gateway, and describes its key
features.
Overview
The 2Wire HomePortal 3801HGV gateway is an advanced gateway that either the service provider
or the subscriber can install.
It is a home networking device that provides an 802.11b/g Wi-Fi access point and switching
functions for connecting personal computers and other home-networked devices to the service
provider network. The gateway has 4 10/100 Ethernet ports to connect to computers or devices in
the home. It comes loaded with hardware capabilities that enable you to use VoIP and Video
Streaming technologies.
What the HomePortal 3801HGV Gateway Does for You
The HomePortal 3801HGV gateway gives you a seamless, high speed Internet access, amongst a
host of other features:
Seamless Wireless Connectivity:
The gateway includes an integrated wireless access point
that allows you to roam wirelessly throughout the home or office. 2Wire high-powered
wireless technology helps to reduce wireless “cold spots” in the home. The high-power
400mW transmitter of the gateway increases wireless bandwidth throughout the coverage
area
Home Networking:
Share files, printers, and a broadband connection with every computer
and other network-ready device in the home or small office through the advanced LAN
technology. There are 4 Ethernet ports you can use to connect to multiple devices in your
network
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Components
2
HomePortal 3801HGV Gateway User Guide
Introducing the HomePortal 3801HGV Gateway
Parental Controls (Internet Access Controls and Content Screening)
: Parental controls offer
easy-to-use tools to limit access to specific Websites, monitor browsing history and usage,
and enforce time restrictions on common applications. Parental control settings are
straightforward and easily managed by users. Because this service resides at the gateway,
every Internet device on the network can be protected—even visiting devices
Advanced Firewall Monitoring:
This feature watches for suspicious activity, helping to
eliminate security issues before they have a chance to proliferate. It automatically keeps
itself current with software updates. You can decide when and how to receive notification of
attacks and view detailed logs through the gateway’s user interface
Web Remote Access:
You can gain fast, easy access to your local network remotely using
an Internet browser. Download files securely from anywhere using an Internet connection
and network password. You can also view and manage all gateway settings, including those
for other applications like Parental Controls and Firewall Monitoring
Voice Over IP (VoIP):
Two FXS lines through an RJ-14 jack provide prioritized VoIP services,
lowering your communication costs. This gateway also supports wireless-wireline
convergence
HomePNA (HPNA)
: HPNA features for distributing entertainment and triple play data over
existing coax cables
Network Address Translation (NAT)
: NAT and Network Address and Port Translation (NAPT)
technology for enabling multiple hosts on private network using a common IP address
Internet Protocol Security (IPsec)
: IPsec for protecting data flows between a pair of hosts,
between a pair of security gateways, or between a security gateway and a host
Internet Group Management Protocol (IGMP)
: IGMP and IGMP Proxying for NAT and firewall
traversal
Domain Name Server (DNS)
: Acts as a DNS name server to LAN devices, letting you set a
simple domain name for devices instead of keeping track of their respective IP addresses
QoS (Quality of Service)
: QoS features such as policies, priority queuing, shaping, and
management allows you effectively manage the available Internet bandwidth
Logs
: The gateway maintains an internal log of broadband status and WAN-side connection
flows, letting you or the ISP’s technician effectively diagnose issues
PING Client
: To ping LAN and WAN side IP addresses within your network. This lets you
know whether a device is responding or not
The HomePortal 3801HGV gateway comes loaded with a user-friendly Web interface that
allows you to configure your gateway settings as per your requirements
Components
Before installing your gateway, review the package content and ensure that you have items
available as shown below.
Note
The gateway and the stand are packaged separately in the container. Vertical orientation is
the preferred method for mounting the HomePortal 3801HGV gateway.

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