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2Wire 3800HGV-B Router Manual PDF (Setup & Configuration Guide)

Given below is full router user manual of 2Wire 3800HGV-B router model. You can also download this manual in PDF Format to read later on your computer.

Product user manuals come handy in case you want to know all functionalities of your device, troubleshooting, fist time configuration & setup and in many other situations.

Page 1 / 82
i
Contents
Contents i
3
800
HGV-B Overview
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Installation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Connect the Computer to the Gateway
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Choose a Computer and Connection Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Ethernet Connection
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Wireless Connection
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Non-2Wire Wireless Adapter Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Locating the Serial Number and Wireless Encryption Key
. . . . . . . . . . . . . . . . . . . . . . . . . . 8
Configuring the Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
USB to PC Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Install the 2Wire Gateway USB Driver - Windows
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Install the 2Wire Gateway USB Driver - Macintosh
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Connect the Broadband Interface
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Connecting to VDSL via CoAX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Connect to IPTV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Setting Up IPTV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Gateway User Interface
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Gateway (System) Pages
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Viewing Your System Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Setting a System Password
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Changing Your Time Zone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Viewing System Details
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Broadband Link Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Viewing Your Broadband Link Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Viewing Broadband Link Details
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Using Broadband Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Viewing Statistics
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using Broadband Link Advanced Settings
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Home Network Pages
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Viewing Your Home Network Summary
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Local Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Status at a Glance Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Monitoring Your Wireless Settings
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Customizing Security Settings
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Configuring Additional Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Configuring Advanced Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Editing Address Allocation Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Firewall Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Viewing Your Firewall Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Configuring Firewall Settings
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Configuring Advanced Firewall Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Enabling Advanced Security
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Allowing Inbound and Outbound Traffic
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Disabling Attack Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Access the Management and Diagnostic Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Page 2 / 82
Contents
ii
Accessing the Management and Diagnostic Console
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
System Summary Page
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Broadband Link - Summary Page
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Broadband Link - Statistics Page
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Broadband Link - Configuration Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Local Network - Status Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Local Network - Statistics Page
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Local Network - Device List Page
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Local Network - Wireless Settings Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Local Network - Configuration Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Enabling Router Behind Router Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Local Network - Address Allocation Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Local Network - Configure the MoCA Network Page
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Local Network - MoCA Statistics Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Firewall - Settings Page
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Firewall - Detailed Information Page
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Firewall - Advanced Settings Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Troubleshooting - DSL Diagnostics Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Analyzing General Information
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Reviewing Training History
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Reviewing Bitloading
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Troubleshooting - Event Log Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Troubleshooting - Network Tests Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Troubleshooting - Upgrade History Page
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Troubleshooting Resets Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Advanced - Syslog Settings Page
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Advanced - Provisioning Info Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Advanced - Configure Time Services Page
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Advanced - Configure Services Page
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Advanced - DNS Resolve Page
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Advanced - Link Manager States Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Advanced - Detailed Log Page
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Upgrade the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Configuring Multiple Static IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Step 1: Enable Public Network Mode
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Step 2: Allocate Public IP Addresses to the LAN Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Step 3: Configure Firewall Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Sample Configuration
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
LEDs
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
LED overview
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Page 3 / 82
1
3800HGV-B Overview
The
3800
HGV-B is a residential gateway used to connect to the Lightspeed network. It has many of the
features of an advanced broadband router as well as some additional features. Following are some of the
major features of the 2Wire gateway.
Advanced modem technology.
2Wire’s modem technology features enhanced bridge tap, long loop, and
disturber performance.
Super-fast router.
The 2Wire gateway’s router provides the fastest data transfer speeds available between
the network and the Internet. The high-performance router distributes data seamlessly to all of the
computers on the network, without a dramatic loss of performance or speed.
Professional-grade firewall.
The 2Wire gateway firewall includes both standard NAT/PAT security and
Stateful Packet Inspection to defend against Denial of Service Internet attacks
.
Flexible networking.
The 2Wire gateway includes a variety of home networking technologies in one box:
Ethernet, direct USB, HyperG wireless,
1
and MoCA.
Figure 1.
3800HGV-B
, Rear View
Note:
The
Phones Lines 1&2/Aux Line
ports are reserved for connecting to VoIP service, and are
not currently active.
Ethernet.
Ethernet is a local area network (LAN) technology that transmits information between computers
at speeds of 10 or 100 Mbps. The 3700HGV-B has 4 Ethernet ports for directly connecting computers or
devices. If the home or office is wired for Ethernet, use the Ethernet interface(s) on the gateway to create a
broadband network.
USB.
The 2Wire gateway’s USB 1.1 port allows users to directly connect a computer or other network-ready
device.
1.
Some interfaces are not available on specific models.
Page 4 / 82
Networking Technology Overview
2
Wireless.
The 2Wire gateway includes an integrated wireless access point, which allows users to roam
wirelessly throughout the home or office. 2Wire's high-powered wireless technology virtually eliminates
wireless “coldspots” in the home. The 2Wire gateway’s high power 400mW transmitter ensures that users
benefit from increased wireless bandwidth throughout the coverage area. In addition, the 2Wire gateway
employs a special triple antenna design. The third antenna is used only for transmitting packets, thus
mitigating the power loss associated with switching the antenna use back and forth between transmit and
receive. This results in greater access point sensitivity, as antenna placement can be better optimized with
a dedicated set of receive-only antennas.
MoCA.
MoCA technology allows users to easily share digital entertainment throughout the home using the
existing coax cable infrastructure to distribute content such as video (SDTV and HDTV), music, games, and
images. MoCA provides the following benefits:
•
Multi-room HDTV DVR. Allows users to record and share digital videos simultaneously in every room.
•
Multi-room gaming. Allows users to access games from various locations in the home and play
simultaneously.
•
PC to TV. Allows users to merge data and video-centric networks throughout the home.
802.1X Authentication.
802.1X Authentication provides port-based authentication using certificates.
These certificates reside in the RADIUS authentication server and the 3700HGV-B gateway, and are signed
by a Certificate Authority (CA). When the RADIUS server and the gateway successfully exchange certificates,
access to the network is allowed.
Prior to authentication, only limited security traffic (Layer 1 and Layer 2) is allowed on ports. After
authentication, ports open up for all other traffic (such as DHCP
, IP
, or Layer 3 and above).
The VDSL DSLAM is the authenticator between the 3700HGV-B and the RADIUS server. The RADIUS server
provides authentication and authorization for the 3700HGV-B, and decides if the VDSLAM will open the port
for upper layer traffic. The 3700HGV-B and RADIUS server will exchange certificates to provide mutual
authentication. They will ensure that the certificate was issued from a trusted CA and that the certificates
are valid, and other related information.
If the VDSL DSLAM port is not configured for 802.1X, the 3700HGV-B attempts to authenticate 3 times. If it
cannot authenticate, it bypasses 802.1X authentication. This does not mean that the 3700HGV-B will be
allowed on the network, just that it does not attempt the authentication again until power cycled or the
network requests it
.
802.1x Setup
RADIUS
VDSL DSLAM
(Authenticator)
VDSL HomePortal
(Supplicant)
RADIUS Server
(Authentication
Server)
EAP/TLS
EAP to Radius
Page 5 / 82
Networking Technology Overview
3
VDSL.
VDSL (very high bit-rate DSL) operates over the copper wires in a phone line in a manner similar to
ADSL, but at much faster speeds. VDSL can achieve speeds as high as 52 Mbps downstream and 16 Mbps
upstream, as opposed to ADSL (up to 8 Mbps downstream and 800 Kbps upstream).

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