Motorola NVG589 Router Manual PDF (Setup & Configuration Guide)

Given below is full router user manual of Motorola NVG589 router model. You can also download this manual in PDF Format to read later on your computer.

Product user manuals come handy in case you want to know all functionalities of your device, troubleshooting, fist time configuration & setup and in many other situations.

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Motorola
®
NVG589 VDSL2 Gateway
Motorola
®
Embedded Software Version 9.1.0
Administrator’s Handbook
Page 2 / 216
Administrator’s Handbook
Copyright
©2012 Motorola Mobility LLC All rights reserved. MOTOROLA, and the Stylized M logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. All
other product or service names are the property of their respective owners. No part of this publication may be reproduced in any form or by any means or used to make
any derivative work (such as translation, transformation, or adaptation) without written permission from Motorola Mobility LLC Motorola reserves the right to revise this
publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola pro-
vides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular pur-
pose. Motorola may make improvements or changes in the product(s) described in this manual at any time.
©2010 Motorola Mobility LLC All rights reserved. MOTOROLA, and the Stylized M logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. All
other product or service names are the property of their respective owners. No part of this publication may be reproduced in any form or by any means or used to make
any derivative work (such as translation, transformation, or adaptation) without written permission from Motorola Mobility LLC Motorola reserves the right to revise this
publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola pro-
vides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular pur-
pose. Motorola may make improvements or changes in the product(s) described in this manual at any time.
EXCEPT AS INDICATED IN THE APPLICABLE SYSTEM PURCHASE AGREEMENT, THE SYSTEM, DOCUMENTATION AND SERVICES ARE PROVIDED “AS IS”, AS AVAIL-
ABLE, WITHOUT WARRANTY OF ANY KIND. MOTOROLA MOBILITY LLC. DOES NOT WARRANT THAT THE SYSTEM WILL MEET CUSTOMER'S REQUIREMENTS, OR THAT
THEIR OPERATION WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY ERRORS CAN OR WILL BE FIXED. MOTOROLA MOBILITY LLC. HEREBY DISCLAIMS ALL
OTHER WARRANTIES, EXPRESS OR IMPLIED, ORAL OR WRITTEN, WITH RESPECT TO THE SYSTEM AND SERVICES INCLUDING, WITHOUT LIMITATION, ALL IMPLIED
WARRANTIES OF TITLE, NON-INFRINGEMENT, INTEGRATION, MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE AND ALL WARRANTIES ARISING
FROM ANY COURSE OF DEALING OR PERFORMANCE OR USAGE OF TRADE.
EXCEPT AS INDICATED IN THE APPLICABLE SYSTEM PURCHASE AGREEMENT, MOTOROLA MOBILITY LLC. SHALL NOT BE LIABLE CONCERNING THE SYSTEM OR SUB-
JECT MATTER OF THIS DOCUMENTATION, REGARDLESS OF THE FORM OF ANY CLAIM OR ACTION (WHETHER IN CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTH-
ERWISE), FOR ANY (A) MATTER BEYOND ITS REASONABLE CONTROL, (B) LOSS OR INACCURACY OF DATA, LOSS OR INTERRUPTION OF USE, OR COST OF PROCURING
SUBSTITUTE TECHNOLOGY, GOODS OR SERVICES, (C) INDIRECT, PUNITIVE, INCIDENTAL, RELIANCE, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUD-
ING, BUT NOT LIMITED TO, LOSS OF BUSINESS, REVENUES, PROFITS OR GOODWILL, OR (D) DIRECT DAMAGES, IN THE AGGREGATE, IN EXCESS OF THE FEES PAID TO
IT HEREUNDER FOR THE SYSTEM OR SERVICE GIVING RISE TO SUCH DAMAGES DURING THE 12-MONTH PERIOD PRIOR TO THE DATE THE CAUSE OF ACTION AROSE,
EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS ARE INDEPENDENT FROM ALL OTHER PROVISIONS OF THIS
AGREEMENT AND SHALL APPLY NOTWITHSTANDING THE FAILURE OF ANY REMEDY PROVIDED HEREIN.
All Motorola Mobility LLC products are furnished under a license agreement included with the product. If you are unable to locate a copy of the license agreement,
please contact Motorola Mobility LLC
NOTE: THIS IS DRAFT DOCUMENTATION INTENDED FOR TESTING AND EVALUATIVE REVIEW. IT MAY CON-
TAIN ERRORS. IT SHOULD NOT BE CONSIDERED SUITABLE FOR USE IN A PRODUCTION ENVIRONMENT.
Motorola Mobility LLC
600 North U.S. Highway 45
Libertyville, Illinois 60048 USA
Telephone: +1 847 523 5000
Part Number
58XXXX-001-00r2 rev a
V9.1.0-sku 70
Table 1: Document Change Log
Draft version
Firmware version
Changes this draft
a1
nbxvu9.1.0h2d2_1.1.bin
first draft
r1
include ATT 6/16 feedback; add battery door instructions
r2
nbxvu9.1.0h0d23_1.1.bin
add battery safety instructions; revved GUI per ERS-
NVG589_1.0_UI.doc rev 13
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Table of Contents
Table of Contents
CHAPTER 1
Introduction
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
About Motorola
®
Documentation
. . . . . . . . . . . . . . . . . . . . . . . . 7
Documentation Conventions
. . . . . . . . . . . . . . . . . . . . . . . . . . . 8
General. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Internal Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Command Line Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Organization
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
A Word About Example Screens
. . . . . . . . . . . . . . . . . . . . . . . . 9
CHAPTER 2
Device Configuration
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Important Safety Instructions
. . . . . . . . . . . . . . . . . . . . . . . . . . 12
POWER SUPPLY INSTALLATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
TELECOMMUNICATION INSTALLATION . . . . . . . . . . . . . . . . . . . . . . 12
COAX INSTALLATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
PRODUCT VENTILATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Motorola
®
Gateway Status Indicator Lights
. . . . . . . . . . . . . . . 13
Battery Installation (optional)
. . . . . . . . . . . . . . . . . . . . . . . . . . 16
Battery Door Installation Instructions
. . . . . . . . . . . . . . . . . . . . 17
Battery Door Removal Instructions
. . . . . . . . . . . . . . . . . . . . . 18
Cradle Installation Instructions
. . . . . . . . . . . . . . . . . . . . . . . . . 19
Set up the Motorola Gateway
. . . . . . . . . . . . . . . . . . . . . . . . . 20
Accessing the Web Management Interface
. . . . . . . . . . . . . . . 23
Broadband Network Redirect Pages . . . . . . . . . . . . . . . . . . . . . . . . . . 25
IP Diagnostics Page Redirect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Offline Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Device Status page
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Device Access Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Tab Bar
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Help
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Links Bar
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Device List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
System Information
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Access Code
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Restart Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Broadband
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Configure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
IGMP Stats
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Home Network
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Configure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
HPNA Configure
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Wireless
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Wireless Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
MAC Filtering
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Page 4 / 216
Administrator’s Handbook
Wireless Scan
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Subnets & DHCP
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
HPNA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Voice
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Line Details
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Call Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Firewall
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Packet Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Working with Packet Filters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
NAT/Gaming
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Custom Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
IP Passthrough . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Firewall Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Diagnostics
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Logs
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Update
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Resets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Event Notifications
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
NAT Table
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
CHAPTER 3
Basic Troubleshooting
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Status Indicator Lights
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
LED Function Summary Matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
Factory Reset Switch
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Log Event Messages
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
CHAPTER 4
Command Line Interface
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Overview
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Starting and Ending a CLI Session
. . . . . . . . . . . . . . . . . . . . 107
Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107
Ending a CLI Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107
Using the CLI Help Facility
. . . . . . . . . . . . . . . . . . . . . . . . . . 107
About SHELL Commands
. . . . . . . . . . . . . . . . . . . . . . . . . . . 108
SHELL Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108
SHELL Command Shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108
SHELL Commands
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Common Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109
WAN Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116
About CONFIG Commands
. . . . . . . . . . . . . . . . . . . . . . . . . . .118
CONFIG Mode Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118
Navigating the CONFIG Hierarchy . . . . . . . . . . . . . . . . . . . . . . . . . . .118
Entering Commands in CONFIG Mode. . . . . . . . . . . . . . . . . . . . . . . .118
Guidelines: CONFIG Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . .119
Displaying Current Gateway Settings . . . . . . . . . . . . . . . . . . . . . . . . .119
Step Mode: A CLI Configuration Technique. . . . . . . . . . . . . . . . . . . . .119
Validating Your Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
CONFIG Commands
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Connection commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
Page 5 / 216
Table of Contents
Filterset commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Queue commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
IP Gateway commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
IPv6 Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
IP DNS commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
IP IGMP commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
NTP commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Application Layer Gateway (ALG) commands . . . . . . . . . . . . . . . . . . 142
Dynamic DNS Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Link commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Management commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Remote access commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Physical interfaces commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
PPPoE relay commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
NAT Pinhole commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Security Stateful Packet Inspection (SPI) commands . . . . . . . . . . . . 157
VoIP commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
System commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Debug Commands
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Disclaimer & Warning Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
CHAPTER 5
Technical Specifications and Safety Information
. . . 173
Description
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Software and protocols. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Agency approvals
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Manufacturer’s Declaration of Conformance
. . . . . . . . . . . . . 175
Important Safety Instructions
. . . . . . . . . . . . . . . . . . . . . . . . . 177
47 CFR Part 68 Information
. . . . . . . . . . . . . . . . . . . . . . . . . . 178
FCC Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
FCC Statements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Electrical Safety Advisory
. . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Caring for the Environment by Recycling
. . . . . . . . . . . . . . . 180
Beskyttelse af miljøet med genbrug . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Umweltschutz durch Recycling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Cuidar el medio ambiente mediante el reciclaje . . . . . . . . . . . . . . . . 180
Recyclage pour le respect de l'environnement . . . . . . . . . . . . . . . . . 180
Milieubewust recycleren. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Dba∏oÊç o Êrodowisko - recykling . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Cuidando do meio ambiente através da reciclagem . . . . . . . . . . . . . 181
Var rädd om miljön genom återvinning. . . . . . . . . . . . . . . . . . . . . . . . 181
Copyright Acknowledgments
. . . . . . . . . . . . . . . . . . . . . . . . . 183
Appendix A
Motorola
®
Gateway Captive Portal Implementation 203
Overview
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Captive Portal RPC
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
X_00D09E_GetCaptivePortalParams RPC: . . . . . . . . . . . . . . . . . . . 204

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