4

Learn about…

Openreach modem

This is a VDSL modem, supplied and managed by Openreach. It connects your

BT Home Hub to BT Infinity. The engineer will supply and fit the modem when

setting up your new Hub.

The BT engineer will help you choose the best place for your Openreach modem.

This would usually be near your telephone master socket but, if needed, the

engineer can lay an extension cable so your modem can be up to 30 meters

from the master socket. For more on troubleshooting the Openreach modem,

see page 19.

Important

: the Openreach modem can be fixed on a surface or a wall but we

strongly recommend that you mount it on a wall to keep it properly ventilated.

Please

don’t

place it on carpet.

Wireless broadband

Wireless broadband, also known as Wi-Fi, is an easy way to connect your computers,

games consoles and other devices (including some mobile phones and printers) to

your Hub.

It’s handy because it means you can access broadband around your home –

without having cables everywhere.

Note: if your computer will be near your Hub permanently, you may wish to

use the Ethernet cable (see page 6)

What you need

Your BT Home Hub is already wireless enabled, so you just need to check that your

computer, games console or other device can connect wirelessly.

If you’ve bought a laptop in the last couple of years, it’s likely to have wireless built

in, but you may need to turn it on using a button or switch on your laptop. If you

use a normal desktop computer, this may also have wireless built in. If you aren’t

sure, check your laptop or desktop computer manual.

Learn about…

5

If your computer doesn’t have wireless built in, you’ll need to fit a wireless adapter.

These are available at

www.bt.com/shop/adapter

and most computer shops.

Check your computer manual to make sure the type of adapter you plan to buy is

compatible with your computer. The BT Home Hub can support 802.11.b/g or n

compatible wireless adapters.

To make the most of your BT Infinity speed, we recommend that you get an

802.11n compatible wireless adapter.

It’s not just for computers!

These days, a whole range of devices can connect wirelessly to your Hub and

BT Infinity. These include the latest games consoles, mobile phones and printers.

To find out more, and to see our simple guides to connecting these devices,

go to

www.btgaming-and-gadgets.co.uk

Wireless security

For your security, your Hub is preset with a wireless network name and key. These

details are unique to your Hub and prevent other people accessing it wirelessly.

You can find these details on the back of your Hub and on your wireless settings card

– you’ll need to enter these details on any device that you want to connect wirelessly.

Getting a good wireless signal

It’s important to have a good wireless signal between your Hub and devices to get

the fastest, most reliable connection possible. Lots of things can affect this signal,

including thick walls or ceilings, large metallic surfaces, such as radiators, mirrors

and refrigerators, and the distance between your computer and Hub.

When setting up for the first time, try to position your device near your Hub.

Once a wireless connection has been made, you can move the device further away.

Setting it up

Once your Hub is set up, the easiest way to set up wireless on each of your computers

is to use your CD. This will guide you through the simple steps to get set up quickly

and easily. Use this for each computer you want to connect.

If you’d prefer to manually set up a wireless connection, see page 24.

6

Learn about…

Out and about with BT FON

The other exciting part of using wireless with BT Infinity is that you can access the

internet when you’re out and about, using a mobile device such as a laptop or

mobile phone.

BT Infinity comes with BT FON, allowing you to access the internet at hundreds of

thousands of ‘hotspots’ around the world, including coffee shops, airports, hotels

and motorway service stations.

With BT FON, you can also connect using other BT Home Hubs. Find out more

at

www.btfon.com

Need some help?

If you’re having trouble setting up a wireless connection, see page 23 or plug in the

Ethernet cable (yellow ends) and go to

www.bt.com/gettingsetup

Connecting with a cable (wired broadband)

Ethernet cables can be used to connect computers, games consoles and other

devices to your BT Home Hub.

Although a wireless connection gives you more flexibility to position your devices

around your home, it can occasionally suffer from interference, which can affect

your internet browsing. An Ethernet cable is generally not affected by interference

so will give you a faster, more reliable connection. We therefore recommend using

a wired connection if your computer or device is usually near your Hub.

Your Hub allows you to connect three devices with a wired connection.

Setting it up

Once your Hub is set up, the easiest way to set up a wired connection is to use

your CD. This will guide you through the simple steps to get set up quickly and easily.

If you’d prefer to manually set up a wired connection, see page 26.

Learn about…

7

BT Infinity features and services

Once you’ve set up your Hub and are connected to the internet, you can access a

wide range of great BT Infinity features and services, including:

BT Yahoo! Online

– access

your personal Home Page,

email and search

BT online security

– download

your security software to help

protect your computer

BT Digital Vault

– use online

storage to back up and share

your files, photos and music

Find out about all the great things BT Infinity has to offer at

www.bt.com/infinity/start

To set up your BT Infinity features or access your personal Home Page and email,

you’ll need your BT Total Broadband username. This is also known as your BT Yahoo!

Mail address, or primary email address, and you chose it when you ordered your

BT Infinity service. Your email address is usually

.

You’d have chosen your password at the same time. Your email address and

password were sent to you by email or letter.

You don’t need your username or password to get online, but you do need them to

access your email and BT Infinity features.

> If you can’t remember your password, you can reset it. Simply go to

bt.yahoo.com

and click on ‘Forgot password?’ on the sign-in page

> If you can’t find your email address and password, please call us on

0800 111 4567

For more information on BT Infinity, go to

www.bt.com/infinity/start

8

Learn about…

BT Broadband Desktop Help

BT Broadband Desktop Help is included with your BT Infinity service. It’s a tool that

identifies problems with your broadband, email or wireless connection. Once it’s

installed on your computer, it continually checks your broadband connection. If

there’s a problem, BT Broadband Desktop Help automatically pops up to help fix it.

We’ve included BT Broadband Desktop Help on your CD or you can download it

straight to your computer from

www.btyahoo.com/broadbandhelp

BT Broadband Talk

Another exciting BT Infinity service is BT Broadband Talk. With BT Broadband Talk,

you can connect a BT Hub Phone or standard touchtone phone to your Hub and

make and receive phone calls over the internet. It’s like having a virtual phone line

1

in your home without any extra line rental.

With BT Broadband Talk, you can enjoy:

•

inclusive Evening & Weekend calls to UK

2

landlines

•

great-value rates on international calls

•

the freedom and flexibility of making more than one phone call at a time

3

•

a dedicated line for your children, your work or whatever you choose!

If the Phone light on your Hub is blue, BT Broadband Talk is set up and ready to use.

For more information about BT Broadband Talk, including how to set it up,

voice mail, calling features and charges, please go to

www.bt.com/setup/talk

1 BT Broadband Talk is subject to status. Opt-in required. Quality of reception may not match that of a landline and may

vary depending on internet traffic. Certain call types are not guaranteed, e.g. 999, 112 emergency calls. Service will fail

if there’s a power failure. Service restrictions apply. Limited emergency location information stored. Abuse policy applies.

12-month minimum term. Calls may deplete any usage allowance applied by other broadband providers. Call connection

charge applies. Terms and conditions apply. See www.bt.com for the latest prices..

2 Means 01, 02 and 03 numbers, excluding the Channel Islands. Other exclusions apply. Pence-per-minute charging applies

after one hour. Redial before one hour to avoid call charges. Opt-in required.

3 For example, two calls can be made using BT Hub Phone handsets, and a third using a normal phone plugged into your

Hub. Note: your BT Hub Phone will ring if someone calls your BT Broadband Talk number or your landline number. You can

change this setting using Hub Manager.