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Page 261 / 404 Scroll up to view Page 256 - 260
Chapter 21 Voice
VMG8324-B10A / VMG8324-B30A Series User’s Guide
261
•
Call Return
•
Call Hold
•
Call Waiting
•
Making a Second Call
•
Call Transfer
•
Call Forwarding
•
Three-Way Conference
•
Internal Calls
•
Call Park and Pickup
•
Do not Disturb
• IVR
•
Call Completion
• CCBS
•
Outgoing SIP
Note: To take full advantage of the supplementary phone services available through the
Device's phone ports, you may need to subscribe to the services from your VoIP
service provider.
21.10.2.1
The Flash Key
Flashing means to press the hook for a short period of time (a few hundred milliseconds) before
releasing it. On newer telephones, there should be a "flash" key (button) that generates the signal
electronically. If the flash key is not available, you can tap (press and immediately release) the
hook by hand to achieve the same effect. However, using the flash key is preferred since the timing
is much more precise. With manual tapping, if the duration is too long, it may be interpreted as
hanging up by the Device.
You can invoke all the supplementary services by using the flash key.
21.10.2.2
Europe Type Supplementary Phone Services
This section describes how to use supplementary phone services with the
Europe Type
Call
Service Mode
. Commands for supplementary services are listed in the table below.
After pressing the flash key, if you do not issue the sub-command before the default sub-command
timeout (2 seconds) expires or issue an invalid sub-command, the current operation will be
aborted.
Table 123
European Flash Key Commands
COMMAND
SUB-COMMAND
DESCRIPTION
Flash
Put a current call on hold to place a second call.
Switch back to the call (if there is no second call).
Flash
0
Drop the call presently on hold or reject an incoming call which is waiting
for answer.
Flash
1
Disconnect the current phone connection and answer the incoming call or
resume with caller presently on hold.
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Chapter 21 Voice
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262
European Call Hold
Call hold allows you to put a call (
A
) on hold by pressing the flash key.
If you have another call, press the flash key and then “2” to switch back and forth between caller
A
and
B
by putting either one on hold.
Press the flash key and then “0” to disconnect the call presently on hold and keep the current call
on line.
Press the flash key and then “1” to disconnect the current call and resume the call on hold.
If you hang up the phone but a caller is still on hold, there will be a remind ring.
European Call Waiting
This allows you to place a call on hold while you answer another incoming call on the same
telephone (directory) number.
If there is a second call to a telephone number, you will hear a call waiting tone. Take one of the
following actions.
•
Reject the second call.
Press the flash key and then press “0”.
•
Disconnect the first call and answer the second call.
Either press the flash key and press “1”, or just hang up the phone and then answer the phone
after it rings.
•
Put the first call on hold and answer the second call.
Press the flash key and then “2”.
European Call Transfer
Do the following to transfer an incoming call (that you have answered) to another phone.
1
Press the flash key to put the caller on hold.
2
When you hear the dial tone, dial “*98#” followed by the number to which you want to transfer the
call.
3
After you hear the ring signal or the second party answers it, hang up the phone.
Flash
2
1. Switch back and forth between two calls.
2. Put a current call on hold to answer an incoming call.
3. Separate the current three-way conference call into two individual calls
(one is on-line, the other is on hold).
Flash
3
Create three-way conference connection.
Flash
*98#
Transfer the call to another phone.
Table 123
European Flash Key Commands
COMMAND
SUB-COMMAND
DESCRIPTION
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Chapter 21 Voice
VMG8324-B10A / VMG8324-B30A Series User’s Guide
263
European Three-Way Conference
Use the following steps to make three-way conference calls.
1
When you are on the phone talking to someone, press the flash key to put the caller on hold and
get a dial tone.
2
Dial a phone number directly to make another call.
3
When the second call is answered, press the flash key and press “3” to create a three-way
conversation.
4
Hang up the phone to drop the connection.
5
If you want to separate the activated three-way conference into two individual connections (one is
on-line, the other is on hold), press the flash key and press “2”.
21.10.2.3
USA Type Supplementary Services
This section describes how to use supplementary phone services with the
USA Type
Call Service
Mode
. Commands for supplementary services are listed in the table below.
After pressing the flash key, if you do not issue the sub-command before the default sub-command
timeout (2 seconds) expires or issue an invalid sub-command, the current operation will be
aborted.
USA Call Hold
Call hold allows you to put a call (
A
) on hold by pressing the flash key.
If you have another call, press the flash key to switch back and forth between caller
A
and
B
by
putting either one on hold.
If you hang up the phone but a caller is still on hold, there will be a remind ring.
USA Call Waiting
This allows you to place a call on hold while you answer another incoming call on the same
telephone (directory) number.
If there is a second call to your telephone number, you will hear a call waiting tone.
Press the flash key to put the first call on hold and answer the second call.
Table 124
USA Flash Key Commands
COMMAND
SUB-COMMAND
DESCRIPTION
Flash
Put a current call on hold to place a second call. After the second call is
successful, press the flash key again to have a three-way conference call.
Put a current call on hold to answer an incoming call.
Flash
*98#
Transfer the call to another phone.
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Chapter 21 Voice
VMG8324-B10A / VMG8324-B30A Series User’s Guide
264
USA Call Transfer
Do the following to transfer an incoming call (that you have answered) to another phone.
1
Press the flash key to put the caller on hold.
2
When you hear the dial tone, dial “*98#” followed by the number to which you want to transfer the
call.
3
After you hear the ring signal or the second party answers it, hang up the phone.
USA Three-Way Conference
Use the following steps to make three-way conference calls.
1
When you are on the phone talking to someone (party A), press the flash key to put the caller on
hold and get a dial tone.
2
Dial a phone number directly to make another call (to party B).
3
When party B answers the second call, press the flash key to create a three-way conversation.
4
Hang up the phone to drop the connection.
5
If you want to separate the activated three-way conference into two individual connections (with
party A on-line and party B on hold), press the flash key.
6
If you want to go back to the three-way conversation, press the flash key again.
7
If you want to separate the activated three-way conference into two individual connections again,
press the flash key. This time the party B is on-line and party A is on hold.
21.10.2.4
Phone Functions Summary
The following table shows the key combinations you can enter on your phone’s keypad to use
certain features.
Table 125
Phone Functions Summary
ACTION
FUNCTION
DESCRIPTION
*98#
Call transfer
Transfer a call to another phone. See
Section 21.10.2.2 on page 261
(Europe type) and
Section 21.10.2.3 on page 263
(USA type).
*66#
Call return
Place a call to the last person who called you.
*95#
Enable Do Not Disturb
Use these to set your phone not to ring when someone calls you, or
to turn this function off.
#95#
Disable Do Not Disturb
*41#
Enable Call Waiting
Use these to allow you to put a call on hold when you are answering
another, or to turn this function off.
#41#
Disable Call Waiting
****
IVR
Use these to set up Interactive Voice Response (IVR). IVR allows
you to record custom caller ringing tones (the sound a caller hears
before you pick up the phone) and on hold tones (the sound
someone hears when you put their call on hold).
####
Internal Call
Call the phone(s) connected to the Device.
Page 265 / 404
Chapter 21 Voice
VMG8324-B10A / VMG8324-B30A Series User’s Guide
265
*82
One Shot Caller Display Call
Activate or deactivate caller ID for the next call only.
*67
One Shot Caller Hidden Call
Table 125
Phone Functions Summary
ACTION
FUNCTION
DESCRIPTION

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