Zyxel P-663HN-51 Frontier Router Manual PDF (Setup & Configuration Guide)

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Chapter 28 Troubleshooting

P-663HN-51 User’s Guide

206

2

Check the hardware connections. See

Section 1.4 on page 23

.

3

Inspect your cables for damage. Contact the vendor to replace any damaged

cables.

4

Turn the ZyXEL Device off and on.

5

If the problem continues, contact the vendor.

28.2

ZyXEL Device Access and Login

I forgot the IP address for the ZyXEL Device.

1

The default IP address is

192.168.1.1

.

2

If you changed the IP address and have forgotten it, you might get the IP address

of the ZyXEL Device by looking up the IP address of the default gateway for your

computer. To do this in most Windows computers, click

Start > Run

, enter

cmd

,

and then enter

ipconfig

. The IP address of the

Default Gateway

might be the IP

address of the ZyXEL Device (it depends on the network), so enter this IP address

in your Internet browser.

3

If this does not work, you have to reset the device to its factory defaults. See

Section 2.3 on page 29

.

I forgot the password.

1

The default password is

1234

.

2

If this does not work, you have to reset the device to its factory defaults. See

Section 2.3 on page 29

.

I cannot see or access the

Login

screen in the web configurator.

1

Make sure you are using the correct IP address.

• The default IP address is

192.168.1.1

.

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• If you changed the IP address (

Section 6.2.1 on page 76

), use the new IP

address.

• If you changed the IP address and have forgotten it, see the troubleshooting

suggestions for

I forgot the IP address for the ZyXEL Device.

2

Check the hardware connections, and make sure the LEDs are behaving as

expected. See

Section 1.4 on page 23

and

Section 1.5 on page 25

.

3

Make sure your Internet browser does not block pop-up windows. See

Appendix C

on page 201

.

4

Make sure your computer is in the same subnet as the ZyXEL Device. (If you know

that there are routers between your computer and the ZyXEL Device, skip this

step.)

• If there is a DHCP server on your network, make sure your computer is using

a dynamic IP address. See

Section 6.2.1 on page 76

. Your ZyXEL Device is a

DHCP server by default.

• If there is no DHCP server on your network, make sure your computer’s IP

address is in the same subnet as the ZyXEL Device. See

Section 6.2.1 on page

76

.

5

Reset the device to its factory defaults, and try to access the ZyXEL Device with

the default IP address. See

Section 2.3 on page 29

.

6

If the problem continues, contact the network administrator or vendor, or try one

of the advanced suggestions.

I can see the

Login

screen, but I cannot log in to the ZyXEL Device.

1

Make sure you have entered the user name and password correctly. The default

password is

1234

. This field is case-sensitive, so make sure [Caps Lock] is not on.

2

Turn the ZyXEL Device off and on.

3

If this does not work, you have to reset the device to its factory defaults. See

Section 2.3 on page 29

.

28.3

Internet Access

I cannot access the Internet.

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1

Check the hardware connections, and make sure the LEDs are behaving as

expected. See

Section 1.4 on page 23

and

Section 1.5 on page 25

.

2

If your ISP gave you Internet connection information, make sure you entered it

correctly in the

Network

>

WAN

>

Internet Connection

screen. These fields

are case-sensitive, so make sure [Caps Lock] is not on.

3

Disconnect all the cables from your device, and follow the directions in

Section 1.4

on page 23

again.

4

If the problem continues, contact your ISP.

I cannot access the Internet anymore. I had access to the Internet (with the ZyXEL

Device), but my Internet connection is not available anymore.

1

Check the hardware connections, and make sure the LEDs are behaving as

expected. See

Section 1.4 on page 23

and

Section 1.5 on page 25

.

2

Reboot the ZyXEL Device.

3

Turn the ZyXEL Device off and on.

4

If the problem continues, contact your ISP.

The Internet connection is slow or intermittent.

1

There might be a lot of traffic on the network. Look at the LEDs, and check

Section

1.5 on page 25

. If the ZyXEL Device is sending or receiving a lot of information,

try closing some programs that use the Internet, especially peer-to-peer

applications.

2

Reboot the ZyXEL Device.

3

Turn the ZyXEL Device off and on.

4

If the problem continues, contact the network administrator or vendor, or try one

of the advanced suggestions.

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209

C

HAPTER

29

Product Specifications

The following tables summarize the ZyXEL Device’s hardware and firmware

features.

Table 75

Device Specifications

Dimensions (W x D x H)

255 x 165 x 63 mm

Power Specification

12 VDC 1.5 A

Built-in Switch

Four auto-negotiating, auto MDI/MDI-X (auto-crossover) 10/

100 Mbps RJ-45 Ethernet ports

Reset Button

The reset button is built into the rear panel. Use this button to

restore the ZyXEL Device to its factory default settings. Press

for 10 seconds to restore to factory default settings.

WPS/WLAN button

Press this button for five seconds and release it. Then press

the WPS button on another wireless device within 2 minutes

to set up a security-enabled wireless connection. Press this

button for 1 to 4 seconds and release it to turn the wireless

LAN on or off.

Antenna

ZyXEL DeviceThe ZyXEL Device is equipped with one external

2dBi (2.4GHz) antenna and on internal 2dBi (2.4GHz)

antenna to provide clear radio transmission and reception on

the wireless network.

Operating Temperature

0º C ~ 40º C

Storage Temperature

-30º ~ 60º C

Operating Humidity

20%~85% (non-condensing)

Storage Humidity

10%~95% (non-condensing)

Table 76

Firmware Specifications

FEATURE

DESCRIPTION

Default IP Address

192.168.1.1

Default Subnet Mask

255.255.255.0 (24 bits)

Admin User Name

admin

User User Name

user

Support User Name

support

Default Password

1234

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210

ADSL Standards

Multi-Mode standard (ANSI T1.413,Issue 2; G.dmt(G.992.1);

G.lite(G992.2)).

ADSL2 G.dmt.bis (G.992.3)

ADSL2 G.lite.bis (G.992.4)

ADSL2+ (G.992.5)

Reach-Extended ADSL (RE ADSL)

SRA (Seamless Rate Adaptation)

Auto-negotiating rate adaptation

ADSL physical connection ATM AAL5 (ATM Adaptation Layer

type 5)

Multi-protocol over AAL5 (RFC2684/1483)

PPP over ATM AAL5 (RFC 2364)

PPP over Ethernet (RFC 2516)

MAC encapsulated routing (ENET encapsulation)

VC-based and LLC-based multiplexing

Up to 8 PVCs (Permanent Virtual Circuits)

OAM F4/F5 end-to-end loopback, AIS, and RDI OAM cells

ATM-based Multi-Pair Bonding (G.998.1) support

Other Protocol Support

PPP (Point-to-Point Protocol) link layer protocol.

Transparent bridging for unsupported network layer protocols.

DHCP Server/Client/Relay

RIP I / RIP II

ICMP

ATM QoS

SNMP v1 and v2c with MIB II support (RFC 1213)

IP Multicasting IGMP v1 and v2

IGMP Proxy

UPnP

Management

Use the embedded web configurator to easily configure the rich

range of features on the ZyXEL Device.

SNMP manageable

Syslog

Built-in diagnostic tools for ADSL circuitry and LAN ports

Table 76

Firmware Specifications

FEATURE

DESCRIPTION

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