19216811.livePrestige 324 Intelligent Broadband Sharing Gateway
Troubleshooting
21-1
Chapter 21
Troubleshooting
This chapter covers the potential problems and possible remedies. After each problem
description, some instructions are provided to help you to diagnose and to solve the problem. See
the included CD for further information.
21.1
Problems Starting Up the Prestige
Table 21-1 Troubleshooting the Start-Up of your Prestige
PROBLEM
CORRECTIVE ACTION
None of the LEDs are on when
you power on the Prestige
Check the connection between the AC adapter and the Prestige.
If the error persists, you may have a hardware problem. In this case,
you should contact your vendor.
1. Check to see if the Prestige is connected to your computer’s
console port.
VT100 terminal emulation
9600 bps
Cannot access the Prestige via
the console port.
2. Check to see if the
communications program is
configured correctly. The
communications software should
be configured as follows:
No parity, 8 data bits, 1 stop bit,
data flow set to none.
21.2 Problems with the LAN Interface
Table 21-2 Troubleshooting the LAN Interface
PROBLEM
CORRECTIVE ACTION
Cannot access the Prestige from
the LAN.
Check your Ethernet cable type and connections. Refer to the
Rear
Panel and Connections
section for LAN connection instructions.