19216811.live46 Confidential and Proprietary Information of ZTE CORPORATION
C h a p t e r
4
Troubleshooting
Problem Description
Possible Causes
Problem Solving
The system cannot run
the installation program
automatically.
The system configuration is having
difficulty with the auto-run software.
The 4G Mobile Hotspot will appear as a virtual
CDROM on the PC’s start menu. Click o
n the
icon and start the
Autorun.exe
. If you have
previously installed a version of the program,
please uninstall it first.
After installation, the
system doesn't install the
driver program properly.
The system configuration is having
difficulty with the auto-run software.
Please install the driver program manually. The
driver program can be found in the path of
My
Computer > Mobile Hotspot > AutoRun.exe.
After restarting the
device, no signal can be
detected, even if the SIM
is inserted.
1. You are in a place where there is no
3G/4G network coverage. Such places
include underground parking garages,
tunnels, and some remote rural areas.
1. Change location to find a good where having
signal.
2. The SIM card isn't inserted properly.
2. Remove and reinsert the SIM card correctly.
3. The 4G Mobile Hotspot is positioned
in such a way that signal reception is
adversely affected.
3. Adjust the angle / position of the 4G Mobile
Hotspot or its proximity to other electronic 4G
Mobile Hotspots.
Sent Message failure.
1. The SMS center number is incorrect.
1. Your 4G Mobile Hotspot is preconfigured so
it is unlikely that it will need changing.
However if it is missing or incorrect contact
your operator.
2. The network is busy or you are in an
area with no signal.
2. Try later or move to an area with a stronger
signal.
Data connection failed.
1. You are in the place where there is no
3G/4G network coverage.
1. Move to an area with good signal.
2. The network is busy.
2. Try later.