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Page 26 / 31 Scroll up to view Page 21 - 25
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INFORMATION
View the device IMEI number, Signal strength and other details.
Change the SSID
EXTERNAL ANTENNA PORTS
Signal strength can be improved by adding external antennas.
It is preferred to use both ports for best quality reception and service.
If you only have a single antenna then use the main port shown on the diagram
above.
The device supports dual TS9 connectors and dual antennas will provide better
signal strength and higher data rates.
Only use the correct antenna with the TS9 termination suitable for ZTE data
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Page 27 of 31
products.
Insert and remove the connections carefully. Do not pull on the cable to remove
the connection. The antenna ports are delicate and need to be treated with
care.
Physical damage to the antenna port will render your device unusable and is not
covered by the manufacturer’s warranty.
See your warranty card for full terms and conditions.
HELP
Click Help to access the system help
Click the Help icon
to see in context help
Go to ztemobiles.com.au for FAQ’s, product and warranty support
Search ‘ZTE Australia’ on Facebook , Google+ and Twitter to keep in touch.
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Page 28 of 31
TROUBLESHOOTING
If you have any problems with your connection or modem please consult the
manual and check this section. If the problem still exists contact your service
provider or check our website for more details at ztemobiles.com.au
Problem
Possible Causes
Suggested Solution
The user interface
doesn’t start after
the modem is
plugged in.
PC configuration is not
correct.
(No autorun)
Start the program manually by
going Start > Program Files or
use the shortcut on the
desktop.
The modem has
no signal.
SIM Card is locked
You have no
network coverage.
Try moving location until you
get good reception.
Move the modem to a higher
position or different
orientation.
Network coverage is low
Consider purchasing a dual
external antenna. The device
uses TS9 connectors.
SIM card requires a PIN or
PUK number.
SIM is not inserted
correctly
Contact your service provider
to obtain the PIN or PUK key.
Check the SIM card is inserted,
is active and is a valid SIM.
Data connection
failed.
You have no
network coverage.
Try moving location until you
get good reception.
The modem
cannot connect to
the internet when
overseas
You don’t have
international roaming
enabled on your plan.
Consult your service provider
before you go overseas to
enable roaming.
PRECAUTIONS AND SAFETY INFORMATION
Some electronic devices are susceptible to electromagnetic interference. The
modem is a transmitting device and may cause interference to sensitive
electronic equipment such as audio systems, vehicle systems and medical
equipment. Please consult the manufacturer of the other device before using
the modem.
Operating of laptop or desktop PCs with the modem may interfere with medical
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devices like hearing aids and pacemakers. Please keep the modem more than 20
centimetres away from such medical devices. Turn the modem off if necessary.
Consult a physician or the manufacturer of the medical device before using the
modem near such devices.
Be aware of regulations when using the modem at places such as oil refineries
or chemical factories, where there are explosive gases or explosive products
being processed. Turn off your modem as instructed.
Don’t touch the antenna area unnecessarily whilst connected. This can affect
your modem performance and reduce the signal quality.
Store the modem out of the reach of children. The modem may cause injury or
get damaged.
The modem contains sensitive electronic circuitry. Do not expose the modem to
any liquids, high temperatures or shock.
Only use original accessories or accessories that are authorised by the
manufacturer. Using unauthorised accessories may affect your modem’s
performance or damage your modem.
Avoid using the modem in areas that emit electromagnetic waves or in enclosed
metallic structures eg lifts.
The modem is not waterproof. Please keep it dry and store it in a cool, dry place.
Don’t use the modem immediately after a sudden temperature change eg from
an air conditioned environment to high temperature and humidity outside. In
such cases there could be condensing moisture inside the modem which can
cause internal damage. Unplug the modem and leave it for 30 minutes before
use.
Always handle the modem with care. Be careful not to drop or bend the
modem.
There are no user serviceable parts inside the modem. Unauthorised
dismantling or repair will void the warranty.
Take care when connecting and removing an external antenna. The correct
adaptor (TS9) must be used and the ports are delicate and must be handled with
care. Do not pull or tug on the antenna leads and take care not to trip over them
when plugged in.
Physical damage to the antenna ports will render your device unusable and is
not covered by the manufacturer’s warranty.
The internal battery is not replaceable by the end user. Return to your service
centre for repair.
Do not disassemble the case to change the battery, do not disassemble or short
circuit the battery terminals.
Do not dispose of the unit in a fire, the internal battery may explode.
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At the end of life of the equipment, return the product to a suitable recycling
agent such as Mobile Muster.
RF SAFETY INFORMATION
The Wi-Fi modem has an internal antenna. For optimum performance with
minimum power consumption do not shield the device or cover with any object.
Covering the antenna affects signal quality and may cause the modem to operate
at a higher power level than needed.
RADIO FREQUENCY ENERGY
The Wi-Fi modem is a low-power radio transmitter and receiver. When switched
on it intermittently transmits radio frequency (RF) energy (radio waves).
The transmit power level is optimized for best performance and automatically
reduces when there is good quality reception.
Maximum power is only used at the edge of network coverage so under most
circumstances the power output is very low.
Under poor network conditions the modem transmits at a higher power level and
may get hot.
DECLARATION OF CONFORMITY – SPECIFIC ABSORPTION RATE (SAR)
The Wi-Fi modem is designed to be used in close proximity to the body. We
declare that the product detailed in this manual, and in combination with our
accessories, conform with the essential requirements of The Radio
Communications Standard (Electromagnetic Radiation Human Exposure) 2003 and
the Australian Communications and Media Authority Section 376 of the
Telecommunications Act 1997 when used at a distance of not less than 10mm
from the body. The worst case simultaneous Wi-Fi and RF SAR result for this device
is 1.918W/Kg in the Body Position with 10mm separation. The limit is 2.0W/Kg.
N14945

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