19216811.liveTroubleshooting Tips
Problem: My X6v’s INTERNET light is a steady green, but my
computer cannot connect to the Internet.
•
If you are using an Ethernet port, check that the X6v’s ETHERNET
light is on. If not, reboot your computer. If the light is still not on, check
that a working Ethernet cable connects from the X6v's Ethernet port to
an Ethernet port on your computer.
•
Open your Web browser and type
in the browser's
address field. When the authentication
dialog opens, type
user
and
password
(each in lower case letters) in the
User Name
and
Password
fields, then click
OK
.
•
On the
ADSL
Setup
page, be sure to type the
User Name
and
Password
required by your Internet Service Provider.
•
If you make any changes, be sure to click
Save Changes,
then
Write
Settings to Flash
.
Problem: My X6v’s DSL light continually flashes and does become a
steady green.
•
Verify that your Internet Service Provider has activated your DSL
service. If you’re not sure, contact your provider’s customer support to
verify that your service is ON.
•
Your X6v might not have connected to your Internet service. Turn off
the X6v, then turn it on and wait a minute before using your browser.
Check your hardware connections.
•
Verify that the X6v is connected to a jack with DSL service. Also, make
sure that there isn’t a phone filter between the X6v and the wall jack
connection.
•
Your phone cord might be defective. Try a different phone cord.
Problem: I can't make phone calls.
•
Did you sign up for the Global Village Service? If not, follow the
instructions in
Setting Up Your Global Village Account After Exiting the
Installation
on page 14.
16
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