1

Getting Started

This User Manual provides instructions for connecting and configuring your Model 5363

Cable Modem/Router and for setting up wireless and wired connections to Model 5363.

This manual also includes details about security, firewalls, VPNs (Virtual Private

Networks), administrative tasks, and troubleshooting.

Most users should use the Quick Start Flyer to install their cable modem. This

User Manual is best used if you need to go beyond the Quick Start Flyer for some

reason.

Package Contents

Your package contains the following items:

•

Cable Modem/Router

•

Power cube

•

Ethernet RJ-45 cable

•

Quick Start flyer

Before installing your cable modem, please read this.

You need to connect the cable modem to a cable modem service that uses any of the

popular DOCSIS standards – 3.0, 2.0, or 1.1. If you need to get cable modem service,

please speak with your cable service provider.

Your cable service provider will need to know your modem's

MAC ADDRESS

, which is

printed on a label on the bottom of your modem

. You provide this when you order

cable modem service, or by calling the cable company before or after installing your

modem, or by entering your CM MAC ADDRESS on an account setup web page that

appears when you first connect your cable modem to your provider’s network. Normally

your cable service provider will tell you when to provide the CM MAC address. You may

also be asked for your cable modem's model name and number, which is

ZOOM 5363

.

If you need the modem's

serial number

, you can find it near the MAC address on the

bottom label.

Below is a guide to some of the chapters of this manual.

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•

If you haven’t already set up your Cable Modem/Router using the Quick Start, go

to

Chapter 2: Installing the Cable Modem/Router

.

•

If you have already installed your cable modem and want to learn more about

how to connect both wired and wireless computers and other devices to your

Cable Modem/Router go to:

Chapter 3: Connecting Devices to your Cable

Modem/Router

.

•

Your Cable Modem/Router comes from the factory with a default SSID (Wireless

Network Name), wireless security enabled and a random Pre-Shared Key

(Wireless Password). These default settings for your modem/router are listed on

the bottom label of your cable modem/router. Most users can simply use the

default settings. You may want to change the wireless settings if you are

replacing a wireless router and want to use the same wireless network name and

wireless password as the existing router instead of changing all your wireless

devices to use the Cable Modem/Router’s defaults, or in the unlikely event that

one of the wireless devices only supports WEP security. If you want to make

changes to the default wireless settings, please refer to

Chapter 4: Changing

your Wireless Settings

.

•

If you are using the Cable Modem/Router for online gaming and need to make

changes to the router’s firewall, please see

Chapter 5: Online Gaming

.

•

If you are like most users, you will

not

need to make changes to the Cable

Modem/Router’s advanced settings. If your setup requires you to make changes

to advanced settings, go to

Chapter 6: Advanced Settings

.

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2

Installing the Cable Modem/Router

This chapter provides basic instructions for setting up your cable modem/router. This chapter is

almost identical to the printed Quick Start.

If you are replacing an “old” cable modem, do this:

1

Disconnect the coaxial cable from the old cable modem and connect it to your

Zoom modem. If the coaxial cable has a screw-on connector, turn the connector

clockwise when tightening the cable onto the Zoom cable modem.

2

If there’s an Ethernet cable plugged into the old cable modem, unplug the

Ethernet cable from the old cable modem and plug it into any of the Zoom cable

modem’s LAN jacks.

3

Connect the Zoom power cube between the Zoom cable modem and a live

power jack. DO NOT use your old cable modem’s power cube on your Zoom

cable modem.

4

What you do next depends on your cable modem company. Typically you can

call your cable modem company’s support department and tell them your cable

modem is hooked up. They’ll normally ask for the information mentioned above

in

Before installing your cable modem, please read this

. Some cable companies

also let you just open the browser on a computer that’s connected to the Zoom

cable modem. A setup page comes up, and you follow the instructions.

5

Go to

Now that your cable modem is connected, do this

below.

If this is a first-time cable modem installation (that is, you are NOT

replacing an “old” cable modem), do this:

1

Connect a “live” coaxial cable from your cable service provider to your cable

modem. (If you’re not sure a cable is live, you can see whether you get a good

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TV signal when that cable is used with a working TV set-top box.) Here are

some ways you can get the live cable:

Coaxial Cable

Cable TV Jack

¾

You have a cable TV cable (“coaxial cable”) with a male connector on the

end that isn’t connected to anything. This cable may be coming out of a

wall or connected to a cable TV jack.

¾

There’s a cable TV jack in your wall. You can connect a cable TV “coaxial

cable” between that jack and your cable modem. You may have a coaxial

cable, possibly one that came with a cable modem starter kit from your

cable service provider. If you don’t have a coaxial cable, you can get one

at most electronics stores. You want one with a screw-in male F

connector at each end, with a length that works for your installation.

¾

If you don’t have an available cable TV cable or wall jack, use a coaxial

“T adapter” or “splitter” available from most electronics retailers.

Make sure you get one designed for cable modems and/or cable TV.

These typically have one female IN jack and two female OUT jacks. You

can disconnect a live cable from your TV set-top box and screw it into the

IN jack of the splitter. Then connect one coaxial cable from an OUT jack

to your TV set-top box and another coaxial cable from the other OUT

jack to your cable modem. You can see that this approach uses one

splitter and 2 additional coaxial cables, each of which has male

connectors on each end. Some electronics retailers carry the Zoom

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Cable Modem Connection Kit which has an excellent splitter and 2

coaxial cables packaged together at a reasonable price. You can also

purchase splitters and coaxial cable separately if you prefer to do that,

perhaps because you need a special length of coaxial cable.

2

Connect the supplied Ethernet cable between any cable modem LAN jack and a

computer’s Ethernet jack. We recommend that you do this even if you later plan

to disconnect this computer. If connecting the Ethernet cable to a computer is

difficult or impossible, you can make a wireless connection as discussed below

in

Connecting your Cable Modem/Router wirelessly to some device

.

3

Connect the Zoom power cube between the Zoom cable modem and a live

power jack.

4

What you do next depends on your cable modem company.

Typically you can

call your cable modem company’s support department and tell them your cable

modem is hooked up. They’ll normally ask for the information mentioned above

in

Before installing your cable modem please read this

. Some cable companies

also let you just open the browser on a computer that’s connected to the Zoom

cable modem. A setup page comes up automatically, and you follow the

instructions.

5

Go to

Now that your cable modem is connected, do this

below.

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