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Troubleshooting the Installation

Ubee DVW32CB Advanced Wireless Voice Gateway Subscriber User Guide

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January 2015

17



Check the connection between the power outlet and the power cord. Verify the

power outlet is energized and the power cord is connected to the power outlet.



Check the connection between the power cord and the DVW32CB. Power off the

unit and wait for 5 seconds and power it on again. If the problem still exists, there

may be a hardware problem.



The ETH1, ETH2, ETH3, or ETH4 LEDs on the back of the modem are not lit

where Ethernet cables are connected.



Restart the computer so that it can re-establish a connection with the DVW32CB.



Check for a resource conflict (Windows users only):

1.

Right-click

My Computer

on your desktop and choose

Properties

.

2.

Choose the

Device Manager

tab and look for a yellow exclamation point or red

X

over the

network interface card (NIC) in the Network Adapters field. If you see either one, you may

have an interrupt request (IRQ) conflict. Refer to the manufacturer’s documentation or ask

your service provider for further assistance.



Verify that TCP/IP is the default protocol for your network interface card.



Power cycle the DVW32CB by removing the power cord from the electrical outlet

and plugging it back in. Wait for the device to re-establish communications with

your cable service provider.



Check General Connectivity Issues:



If your PC is connected to another hub or gateway, connect the PC directly into an

Ethernet port on the DVW32CB.



If you are using a cable splitter, remove the splitter and connect the gateway

directly to the cable wall outlet. Wait for it to re-establish communications with the

cable service provider.



Try a different cable. The Ethernet cable may be damaged.



The BATTERY LED is not lit.



If you have installed a battery, verify you have the correct battery, model

SMPCM10.



Verify the battery is inserted correctly in the battery housing on the bottom of the

DVW32CB. Make sure the battery is inserted past the clip on the side that holds

the battery in place. The battery “clicks” into place when inserted properly.



If none of these suggestions work, contact your service provider for further assistance.

Ubee DVW32CB Advanced Wireless Voice Gateway Subscriber User Guide

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January 2015

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3

Using the Web User Interface

The Web user interface (UI) for the DVW32CB is easy to access and allows you to view

and configure settings for your wireless gateway device. You can validate the installation

by accessing the Web user interface on the device.

Topics

See the following topics:



Accessing the Web User Interface Locally on page 18



Logging Out of the Web User Interface on page 20

3.1

Accessing the Web User Interface Locally

Access the Web user interface for the DVW32CB from a Web browser, such as Internet

Explorer on a Windows computer. Default login values are shown in the steps below.

Steps

To access the Web user interface:

1.

Launch an Internet browser, such as Internet Explorer, from your computer.

2.

Enter the following IP address in the address bar of the browser window and press the

Enter key.

3. An initial screen will appear with basic information about the DVW32CB Advanced

Wireless Voice Gateway. Click “

Login

.”

Ubee Interactive

Accessing the Web User Interface Locally

Ubee DVW32CB Advanced Wireless Voice Gateway Subscriber User Guide

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January 2015

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4. Enter the username and password in the authentication dialog box.



Standard User Web Interface Login

:

Username:

admin

Password:

<random password>

(The random password can be found on the device label, referred to as “GUI

password”)

The following menu options are available.

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Logging Out of the Web User Interface

Ubee DVW32CB Advanced Wireless Voice Gateway Subscriber User Guide

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January 2015

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After logging in, the Status > Software screen displays software information about the

DVW32CB. For screen field descriptions, refer to

Using the Software Option on page

22

.

3.2

Logging Out of the Web User Interface

To log out of the Web user interface, click

Logout

on the top right of the menu bar.

The following screen confirms that you are logged out of the device and gives you the

option to return to the login page.

Ubee DVW32CB Advanced Wireless Voice Gateway Subscriber User Guide

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January 2015

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4

Understanding the Status Menu

The

Status

menu

of the Web user interface allows you to access information about the

DVW32CB, such as software, connection (downstream and upstream), diagnostics, and

event log.

Topics

See the following topics:



Using the Software Option on page 21



Using the Connection Option on page 22



Using the Account Option on page 25



on page 25



Using the Client List Option on page 28



Using the User Default Option on page 30

Steps

To access status options:

1.

Access the Web user interface. Refer to

Accessing the Web User Interface Locally on

page 14

.

2. Click

Status

from the main menu.

4.1

Using the Software Option

The

Software

option displays the device’s internal software and hardware configuration.

Steps

To view software information:

1.

Click

Status

from the main menu.

2. The

Software

screen is shown. Field descriptions are listed below the screen

example.