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Page 16 / 114 Scroll up to view Page 11 - 15
Ubee DVW32CB Advanced Wireless Voice Gateway Subscriber User Guide
•
January 2015
12
2
Installing the DVW32CB
Use the information in this chapter to set up and connect the DVW32CB, connect
additional devices, and troubleshoot the installation.
Topics
See the following topics:
Setting Up and Connecting the DVW32CB on page 12
Connecting Devices to the Network on page 14
Troubleshooting the Installation on page 16
2.1
Setting Up and Connecting the DVW32CB
Use the following instructions to set up and connect the DVW32CB. When the device is
set up and connected, refer to
Accessing the Web User Interface Locally on page 17
to
configure the device.
Important
: Subscribers must contact their service provider to enable Internet access,
wireless networking, and telephony (voice). In particular, voice service requires additional
steps for the service provider including canceling the previous telephone provider service,
porting the telephone number, and other tasks to minimize downtime during the transition.
Steps
To set up the device:
3.
Remove the contents from the device packaging.
4. Place the DVW32CB in the best location to connect to other devices, such as PCs or
gaming consoles.
Place the DVW32CB Advanced Wireless Voice Gateway and wireless clients in
open areas far away from transformers, heavy-duty motors, microwave ovens,
refrigerators, fluorescent lights, and other manufacturing equipment. These items
can impact wireless signals. A wireless signal can become weaker after it has
passed through metal, concrete, brick, walls, or floors. For additional information
on wireless signals, see
Deploying and Troubleshooting the Wireless Network on
page 86
.
Place the device in a location that has an operating temperature of 0˚ C to
40˚ C (32˚ F to 104˚ F). Refer to
Understanding Safety and Regulatory Information
on page 1
for more safety information.
5.
Power on your PC. The PC must have an Ethernet network adapter or Ethernet port
and an Internet browser installed, such as Firefox or Internet Explorer. The following
browsers are supported:
For Windows 2000, XP, Vista, Windows 8, Windows 7, Google Chrome, Firefox
1.07 and higher, Internet Explorer v7 and above, Netscape.
Page 17 / 114
Ubee Interactive
Setting Up and Connecting the DVW32CB
Ubee DVW32CB Advanced Wireless Voice Gateway Subscriber User Guide
•
January 2015
13
For MAC OS X, 10.2, and higher: Firefox 1.07 and higher, Safari 1.x and higher.
6. Connect the power cable included in the product package to the back of the cable
modem and plug the other end into the power outlet.
7. If you are installing a battery, insert the battery (model SMPCM10) into the battery
housing on the bottom of the DVW32CB. Make sure the battery is inserted past the
clip on the side that holds the battery in place. The battery “clicks” into place when
inserted properly. Use only the model SMPCM10 battery.
8.
Connect the Ethernet cable included in the product package to your computer’s
Ethernet port. Connect the other end to the ETH1, ETH2, ETH3, or ETH4 port on the
DVW32CB.
9.
Connect a coaxial cable from the
CABLE
port on the back of the device to the cable
wall outlet, or to a cable splitter connected to the wall outlet.
10. Connect an analog telephone (if you will be using the device for telephone service) to
the TEL 1/2 or TEL 2 port on the back panel of the device. Use the supplied RJ-11
telephone cable.
11. Validate the network connection using the device LEDs to confirm operations.
The WiFi LED must be flashing or solidly lit.
The PWR, DS/US, and ONLINE LEDs are solidly lit.
Refer to
Understanding LED Behavior on page 6
for more information.
2.1.1
Wall Mount Installation
You can mount the DVW32CB on a wall using the 2 mounting brackets on the side of the
device. Two round or pan head screws are recommended. See the figure below.
Label
Size in Millimeters
(mm)
A
6.65 +/- 0.35
B
1.9 +/_ 0.15
C
19.0 +/- 1.2
Page 18 / 114
Ubee Interactive
Connecting Devices to the Network
Ubee DVW32CB Advanced Wireless Voice Gateway Subscriber User Guide
•
January 2015
14
Steps
To mount the DVW32CB on a wall:
1.
Install the two screws horizontally on a wall 5.75 inches (148mm) apart. See the figure
below.
The screws should protrude from the wall so that you can fit the device between the
head of the screw and the wall. If you install the screws in drywall, use hollow wall
anchors to ensure the unit does not pull away from the wall due to prolonged strain
from the cable and power connectors.
2. Mount the device on the wall.
2.2
Connecting Devices to the Network
Use the instructions below to connect network devices and validate device functionality.
Topics
See the following topics:
Connecting an Ethernet Device on page 14
Connecting a Wireless Device on page 15
Connecting a Telephone Line on page 16
2.2.1
Connecting an Ethernet Device
You can connect up to three additional Ethernet devices to the DVW32CB.
Steps
To connect another Ethernet device to the network:
1.
Connect an Ethernet cable from the Ethernet device (for example, a PC or gaming
console) to an open Ethernet port on the back of the DVW32CB.
2.
Use the device LEDs to confirm operations. Refer to
Understanding LED Behavior on
page 6
for more information.
3.
Open a Web browser and go to any Web site to validate network/Internet connectivity
(for example,
).
4.
If the connected device is a gaming console, perform any online task supported by the
Page 19 / 114
Ubee Interactive
Connecting Devices to the Network
Ubee DVW32CB Advanced Wireless Voice Gateway Subscriber User Guide
•
January 2015
15
console (for example, log into the gaming server, play an online game, download
content).
Note
Refer to
Troubleshooting the Installation on page 16
for troubleshooting information.
2.2.2
Connecting a Wireless Device
Use the following steps to connect a wireless device to the cable modem (for example, a
laptop computer).
Default values are shown in the steps below. Some regions may change default values
using the cable modem or XML configuration file.
Steps
To connect a wireless device:
1.
Access the wireless networking feature on your wireless device, and view available
wireless networks.
Windows Users: Double-click the Wireless Network Connection icon in the system
tray (lower-right side of the Windows desktop). Click
View Wireless Networks
.
Mac Users: Click on the wireless icon (Airport) on the right side of the top menu
bar. All available wireless networks will appear in the drop-down menu.
2. The DVW32CB is shipped with a default SSID. The SSID is the name of the wireless
network broadcast from the device so that wireless clients can connect to it.
Double-click your
SSID
in the wireless networks window. The default SSID is
“WIFI” plus the last 6 characters of the Cable RF MAC address for the 2.4GHz
radio. For the 5GHz radio, “-5G” is added.
SSID examples:
1.
2.4G radio with Cable RF MAC address C03896A0B366
2.4GHz SSID: WIFIA0B366
2.
5G radio with Cable RF MAC address C03896A0B366
5GHz SSID: WIFIA0B366-5G
Notes:
You can find the Cable RF MAC addresses on the device label. If the
subscriber changes the SSID, the device does not revert to this default SSID upon
any reset of the device, except in the case of a manual reset using the device’s
Web UI. See
Using the Account Option on page 26
.
Page 20 / 114
Ubee Interactive
Troubleshooting the Installation
Ubee DVW32CB Advanced Wireless Voice Gateway Subscriber User Guide
•
January 2015
16
When prompted, enter the network key, also called the pre-shared key (PSK). This
is a unique key for each device. The pre-shared key for the DVW32CB is a
randomly generated character string, 16 characters in length. It can be found on
the device label and on the Wireless Primary Network screen. Refer to
Using the
Primary Network Option on page 96
.
Pre-shared key example: 9CS7ZSJUNL4UP5FW
If using WPS, enter the WPS personal identification number (PIN). The WPS PIN
is a randomly-generated number and can be found on the device label and on the
Wireless Primary Network screen. Refer to
Using the Primary Network Option on
page 96
.
WPA-WPA2 TKIP+AES
is the default encryption method.
3.
Confirm connectivity by opening a Web browser and going to any Web site
(for
example,
) or access the Web interface for the
DVW32CB.
Note
The Web interface allows you to customize the configurations and capabilities for the
device. For a full explanation of all Web interface functions, refer to
Using the Web
User Interface on page 17
.
If you have wireless issues or questions, refer to
Deploying and Troubleshooting the
Wireless Network on page 108
.
2.2.3
Connecting a Telephone Line
You can connect up to two telephone lines to the DVW32CB to use the telephone (voice)
features.
Voice service must be enabled by the service provider. Voice service requires additional
steps for the service provider including canceling the previous telephone provider service,
porting the telephone number, and other tasks to minimize downtime during the transition.
Steps
To connect a telephone line:
1.
Connect an analog telephone to the TEL 1/2 or TEL 2 jack on the back panel of the
DVW32CB using the supplied RJ11 telephone cable. Connect the other end to the
telephone.
2. Pick up the telephone line and listen for a dial tone.
3. Make a phone call and/or have someone call you to verify a successful connection.
2.3
Troubleshooting the Installation
Use the following tips to troubleshoot the installation.
None of the LEDs are on when I power on the DVW32CB.

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