Ubee DVW32CB Advanced Wireless Voice Gateway Subscriber User Guide

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2

Installing the DVW32CB

Use the information in this chapter to set up and connect the DVW32CB, connect

additional devices, and troubleshoot the installation.

Topics

See the following topics:



Setting Up and Connecting the DVW32CB on page 12



Connecting Devices to the Network on page 14



Troubleshooting the Installation on page 16

2.1

Setting Up and Connecting the DVW32CB

Use the following instructions to set up and connect the DVW32CB. When the device is

set up and connected, refer to

Accessing the Web User Interface Locally on page 17

to

configure the device.

Important

: Subscribers must contact their service provider to enable Internet access,

wireless networking, and telephony (voice). In particular, voice service requires additional

steps for the service provider including canceling the previous telephone provider service,

porting the telephone number, and other tasks to minimize downtime during the transition.

Steps

To set up the device:

3.

Remove the contents from the device packaging.

4. Place the DVW32CB in the best location to connect to other devices, such as PCs or

gaming consoles.



Place the DVW32CB Advanced Wireless Voice Gateway and wireless clients in

open areas far away from transformers, heavy-duty motors, microwave ovens,

refrigerators, fluorescent lights, and other manufacturing equipment. These items

can impact wireless signals. A wireless signal can become weaker after it has

passed through metal, concrete, brick, walls, or floors. For additional information

on wireless signals, see

Deploying and Troubleshooting the Wireless Network on

page 86

.



Place the device in a location that has an operating temperature of 0˚ C to

40˚ C (32˚ F to 104˚ F). Refer to

Understanding Safety and Regulatory Information

on page 1

for more safety information.

5.

Power on your PC. The PC must have an Ethernet network adapter or Ethernet port

and an Internet browser installed, such as Firefox or Internet Explorer. The following

browsers are supported:



For Windows 2000, XP, Vista, Windows 8, Windows 7, Google Chrome, Firefox

1.07 and higher, Internet Explorer v7 and above, Netscape.

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Setting Up and Connecting the DVW32CB

Ubee DVW32CB Advanced Wireless Voice Gateway Subscriber User Guide

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

For MAC OS X, 10.2, and higher: Firefox 1.07 and higher, Safari 1.x and higher.

6. Connect the power cable included in the product package to the back of the cable

modem and plug the other end into the power outlet.

7. If you are installing a battery, insert the battery (model SMPCM10) into the battery

housing on the bottom of the DVW32CB. Make sure the battery is inserted past the

clip on the side that holds the battery in place. The battery “clicks” into place when

inserted properly. Use only the model SMPCM10 battery.

8.

Connect the Ethernet cable included in the product package to your computer’s

Ethernet port. Connect the other end to the ETH1, ETH2, ETH3, or ETH4 port on the

DVW32CB.

9.

Connect a coaxial cable from the

CABLE

port on the back of the device to the cable

wall outlet, or to a cable splitter connected to the wall outlet.

10. Connect an analog telephone (if you will be using the device for telephone service) to

the TEL 1/2 or TEL 2 port on the back panel of the device. Use the supplied RJ-11

telephone cable.

11. Validate the network connection using the device LEDs to confirm operations.



The WiFi LED must be flashing or solidly lit.



The PWR, DS/US, and ONLINE LEDs are solidly lit.

Refer to

Understanding LED Behavior on page 6

for more information.

2.1.1

Wall Mount Installation

You can mount the DVW32CB on a wall using the 2 mounting brackets on the side of the

device. Two round or pan head screws are recommended. See the figure below.

Label

Size in Millimeters

(mm)

A

6.65 +/- 0.35

B

1.9 +/_ 0.15

C

19.0 +/- 1.2

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Ubee DVW32CB Advanced Wireless Voice Gateway Subscriber User Guide

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Steps

To mount the DVW32CB on a wall:

1.

Install the two screws horizontally on a wall 5.75 inches (148mm) apart. See the figure

below.

The screws should protrude from the wall so that you can fit the device between the

head of the screw and the wall. If you install the screws in drywall, use hollow wall

anchors to ensure the unit does not pull away from the wall due to prolonged strain

from the cable and power connectors.

2. Mount the device on the wall.

2.2

Connecting Devices to the Network

Use the instructions below to connect network devices and validate device functionality.

Topics

See the following topics:



Connecting an Ethernet Device on page 14



Connecting a Wireless Device on page 15



Connecting a Telephone Line on page 16

2.2.1

Connecting an Ethernet Device

You can connect up to three additional Ethernet devices to the DVW32CB.

Steps

To connect another Ethernet device to the network:

1.

Connect an Ethernet cable from the Ethernet device (for example, a PC or gaming

console) to an open Ethernet port on the back of the DVW32CB.

2.

Use the device LEDs to confirm operations. Refer to

Understanding LED Behavior on

page 6

for more information.

3.

Open a Web browser and go to any Web site to validate network/Internet connectivity

(for example,

).

4.

If the connected device is a gaming console, perform any online task supported by the

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console (for example, log into the gaming server, play an online game, download

content).

Note

Refer to

Troubleshooting the Installation on page 16

for troubleshooting information.

2.2.2

Connecting a Wireless Device

Use the following steps to connect a wireless device to the cable modem (for example, a

laptop computer).

Default values are shown in the steps below. Some regions may change default values

using the cable modem or XML configuration file.

Steps

To connect a wireless device:

1.

Access the wireless networking feature on your wireless device, and view available

wireless networks.



Windows Users: Double-click the Wireless Network Connection icon in the system

tray (lower-right side of the Windows desktop). Click

View Wireless Networks

.



Mac Users: Click on the wireless icon (Airport) on the right side of the top menu

bar. All available wireless networks will appear in the drop-down menu.

2. The DVW32CB is shipped with a default SSID. The SSID is the name of the wireless

network broadcast from the device so that wireless clients can connect to it.



Double-click your

SSID

in the wireless networks window. The default SSID is

“WIFI” plus the last 6 characters of the Cable RF MAC address for the 2.4GHz

radio. For the 5GHz radio, “-5G” is added.



SSID examples:

1.

2.4G radio with Cable RF MAC address C03896A0B366

2.4GHz SSID: WIFIA0B366

2.

5G radio with Cable RF MAC address C03896A0B366

5GHz SSID: WIFIA0B366-5G



Notes:

You can find the Cable RF MAC addresses on the device label. If the

subscriber changes the SSID, the device does not revert to this default SSID upon

any reset of the device, except in the case of a manual reset using the device’s

Web UI. See

Using the Account Option on page 26

.

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When prompted, enter the network key, also called the pre-shared key (PSK). This

is a unique key for each device. The pre-shared key for the DVW32CB is a

randomly generated character string, 16 characters in length. It can be found on

the device label and on the Wireless Primary Network screen. Refer to

Using the

Primary Network Option on page 96

.



Pre-shared key example: 9CS7ZSJUNL4UP5FW



If using WPS, enter the WPS personal identification number (PIN). The WPS PIN

is a randomly-generated number and can be found on the device label and on the

Wireless Primary Network screen. Refer to

Using the Primary Network Option on

page 96

.



WPA-WPA2 TKIP+AES

is the default encryption method.

3.

Confirm connectivity by opening a Web browser and going to any Web site

(for

example,

) or access the Web interface for the

DVW32CB.

Note

The Web interface allows you to customize the configurations and capabilities for the

device. For a full explanation of all Web interface functions, refer to

Using the Web

User Interface on page 17

.

If you have wireless issues or questions, refer to

Deploying and Troubleshooting the

Wireless Network on page 108

.

2.2.3

Connecting a Telephone Line

You can connect up to two telephone lines to the DVW32CB to use the telephone (voice)

features.

Voice service must be enabled by the service provider. Voice service requires additional

steps for the service provider including canceling the previous telephone provider service,

porting the telephone number, and other tasks to minimize downtime during the transition.

Steps

To connect a telephone line:

1.

Connect an analog telephone to the TEL 1/2 or TEL 2 jack on the back panel of the

DVW32CB using the supplied RJ11 telephone cable. Connect the other end to the

telephone.

2. Pick up the telephone line and listen for a dial tone.

3. Make a phone call and/or have someone call you to verify a successful connection.

2.3

Troubleshooting the Installation

Use the following tips to troubleshoot the installation.



None of the LEDs are on when I power on the DVW32CB.