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© Copyright 2015 TRENDnet. All Rights Reserved.
TRENDnet User’s Guide
TEW-828DRU
53
Router Maintenance & Monitoring
Reset your router to factory defaults
Advanced > Administrator > Settings Management
You may want to reset your router to factory defaults if you are encountering difficulties
with your router and have attempted all other troubleshooting. Before you reset your
router to defaults, if possible, you should backup your router configuration first, see
Backup and restore your router configuration settings
” on
page 54.
There are two methods that can be used to reset your router to factory defaults.
Reset Button
Located on the side
panel of your router, see “
Product Hardware
Features
” on
page 2. Use this method if you are encountering difficulties with
accessing your router management page.
OR
Router Management Page
1. Log into your router management page (see “
Access your router management page
on page 9).
2. Click on
Advanced
and click on
Administrator
, then click on
Settings Management
.
3. Next to
Load Factory Default Settings
and
Reset
, click
Load Default
. When prompted
to confirm this action, click
OK
.
Router Default Settings
Administrator User Name
admin
Administrator Password
Please refer to sticker or device
label
Router Default URL
http://tew-828dru
Router IP Address
192.168.10.1
Router Subnet Mask
255.255.255.0
DHCP Server IP Range
192.168.10.101-192.168.199
Wireless 2.4GHz & 5GHz
Enabled
Wireless 2.4GHz & 5GHz Network
Name/Encryption
Please refer to sticker or device
label
Wireless 2.4GHz & 5GHz Guest
Network
Disabled
Smart Connect (5GHz)
Enabled
USB SMB & FTP Settings
Disabled
(Password same as Administrator)
USB SMB & FTP User Name
Disabled
(Password same as Administrator)
USB SMB & FTP Password
Disabled
Page 57 / 72
© Copyright 2015 TRENDnet. All Rights Reserved.
TRENDnet User’s Guide
TEW-828DRU
54
Backup and restore your router configuration settings
Advanced > Administrator > Settings Management
You may have added many customized settings to your router and in the case that you
need to reset your router to default, all your customized settings would be lost and
would require you to manually reconfigure all of your router settings instead of simply
restoring from a backed up router configuration file.
To backup your router configuration:
1. Log
into your router management page (see “
Access your router management page
on page 9).
2. Click on
Advanced
and click on
Administrator
, then click on
Settings Management
.
3. Next to
Export Settings
section and
Export
, click
Export
.
4. Depending on your web browser settings, you may be prompted to save a file (specify
the location) or the file may be downloaded automatically to the web browser
settings default download folder. (Default Filename:
TEW-828DRU_backup.cfg)
To restore your router configuration:
1. Log into your router management page (see “
Access your router management page
on page 9).
2. Click on
Advanced
and click on
Administrator
, then click on
Settings Management
.
3. Next to
Import Settings
section and
Settings File Location
, click
Browse
.
4. A separate file navigation window should open.
5. Select the router configuration file to restore and click
Import
. (Default Filename:
TEW-828DRU_backup.cfg)
. If prompted, click
Yes
or
OK
.
6. Wait for the router to restore settings.
Reboot your router
Advanced > Administrator > Settings Management
You may want to restart your router if you are encountering difficulties with your router
and have attempted all other troubleshooting.
There are two methods that can be used to restart your router.
Turn the router
off for 10 seconds using the router On/Off switch
located on the
rear panel of your router or disconnecting the power port,
see
Product
Hardware Features
” on
page 2.
Use this method if you are encountering difficulties with accessing your router
management page. This is also known as a hard reboot or power cycle.
OR
Router Management Page
This is also known as a soft reboot or restart.
1. Log into your router management page (see “
Access your router management page
on page 9).
2. Click on
Advanced
and click on
Administrator
, then click on
Settings Management
.
3. Next to
System Reboot
, click
Reboot
.
4. Wait for the device to reboot.
Page 58 / 72
© Copyright 2015 TRENDnet. All Rights Reserved.
TRENDnet User’s Guide
TEW-828DRU
55
Upgrade your router firmware
Advanced > Administrator > Upload Firmware
TRENDnet may periodically release firmware upgrades that may add features or fix
problems associated with your TRENDnet router model and version. To check if there is
a firmware upgrade available for your device, please check your TRENDnet model and
version using the link.
In addition, it is also important to verify if the latest firmware version is newer than the
one your router is currently running. To identify the firmware that is currently loaded on
your router, log in to the router, click on the Administrator section and then on the
Status. The firmware used by the router is listed at the top of this page. If there is a
newer version available, also review the release notes to check if there were any new
features you may want or if any problems were fixed that you may have been
experiencing.
1. If a firmware upgrade is available, download the firmware to your computer.
2. Unzip the file to a folder on your computer.
Please note the following:
Do not interrupt the firmware upgrade process. Do not turn off the device or
press the Reset button during the upgrade.
If you are upgrade the firmware using a laptop computer, ensure that the laptop
is connected to a power source or ensure that the battery is fully charged.
Disable sleep mode on your computer as this may interrupt the firmware upgrade
process.
Do not upgrade the firmware using a wireless connection, only using a wired
network connection.
Any interruptions during the firmware upgrade process may permanently
damage your router.
1. Log into y
our router management page (see “
Access your router management page
on page 9).
2. Click on
Advanced
and click
Administrator
, then click
Upload Firmware.
3. Depending on your web browser, in the
Upload Firmware
section, click
Browse
or
Choose File
.
4. Navigate to the folder on your computer where the unzipped firmware file (
.bin
) is
located and select it.
5. Click
Apply
. If prompted, click
Yes
or
OK
.
Page 59 / 72
© Copyright 2015 TRENDnet. All Rights Reserved.
TRENDnet User’s Guide
TEW-828DRU
56
Allow/deny ping requests to your router from the Internet
Advanced > Administrator > Advanced Network
To provide additional security, you may want to disable your router from responding to
ping or ICMP (Internet Control Message Protocol) requests from the Internet. A ping is
network communication test to check if a device with IP address is alive or exists on the
network. By disabling this feature, you can conceal your router’s IP address and
existence on the Internet by denying responses to ping requests from the Internet. You
can additionally use this feature as a tool for troubleshooting purposes
1. Log into your router management page (see “
Access your router management page
on page 9).
2. Click on
Advanced
and click on
Administrator
, then click on
Advanced Network
.
3. Next to
WAN Ping
, Click the
WAN Ping Respond
drop-down list and
Enabled
to allow
your router to respond to ping requests from the Internet. You can also choose
Disabled
to block WAN ping requests from the Internet
4. To save changes, click
Apply
.
Note:
If you would like to discard the changes, click
Reset.
Client List
Advanced > Administrator > Client Status
You can view the list of all active devices currently connected to your router.
1. Log into your router management page (see “
Access your router management page
on page 9).
2. Click on
Advanced
and click on
Administrator
, then click on
Client Status.
Wireless Devices Connected
IP Address:
The current IP address assigned to the device.
MAC Address:
The current MAC address of the device.
Host Name:
The host name of the device.
Rate:
Displays the estimated data rate established with the client.
Wireless Devices Connected
.
IP Address:
The current IP address assigned to the device.
MAC Address:
The current MAC address of the device.
Host Name:
The host name of the device.
Rate:
Displays the estimated data rate established with the client.
Page 60 / 72
© Copyright 2015 TRENDnet. All Rights Reserved.
TRENDnet User’s Guide
TEW-828DRU
57
Check the router system information
Advanced > Administrator > Router Status
You may want to check the system information of your router such as WAN (Internet)
connectivity, wireless and wired network settings, router MAC address, and firmware
version.
1. Log into your router management page (see “
Access your router management page
on page 9).
2. Click on
Advanced
and click on
Administrator
, then click on
Router Status
.
System Information
Firmware Version
The current firmware version your router is running.
System Time:
The current time set on your router.
System Up Time
The duration your router has been running continuously
without a restart/power cycle (hard or soft reboot) or reset.
Internet Configuration
Connected Type:
Displays the current WAN connection type applied.
WAN IP Address
The current IP address assigned to your router WAN port or
interface configuration.
Subnet Mask
- The current subnet mask assigned to your router WAN port or
interface configuration.
Default Gateway
The current gateway assigned to your router WAN port or
interface configuration.
Primary/Secondary DNS (Domain Name System)
Server
The current DNS
address(es) assigned to your router port or interface configuration.
DHCP WAN Type:
These buttons will be available in DHCP WAN type only.
o
Renew:
Click this option to renew your WAN IP address.
o
Release:
Click this option to release the WAN IP address of your
router.
PPPoE WAN Type:
These buttons will be available in DHCP WAN type only.
o
Connect:
Click this option to connect to your DSL ISP
o
Disconnect:
Click this option to disconnect from your DSL ISP.

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