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TD-W8961N
300Mbps Wireless N ADSL2+ Modem Router User Guide
68
For Windows XP
a)
Click “
Start
->
Control Panel
->
Network and Internet Connections
->
Network
Connections
”.
b)
Right-click Wireless Network Connection (or Local Area Connection), and then click
Properties.
c)
Select Internet Protocol (TCP/IP), and then click Properties.
d)
Select Obtain an IP address automatically and Obtain DNS server address automatically.
Then click OK.
For Windows 8
a)
Move your mouse to the lower right corner and you will see
Search
icon
in the
Popups.
Go to “
->
Apps
”. Type
Control Panel
in the search box and press
Enter
, then you will go
to
Control Panel
.
b)
Click “View network status and tasks > Change adapter settings”.
c)
Right-click “Ethernet” and then select Properties.
d)
Double-click Internet Protocol Version 4 (TCP/IPv4). Select Obtain an IP address
automatically, choose Obtain DNS server address automatically and then click OK.
2) Configure your IE browser
Open your IE browser, click
Tools
tab and you will see the
following screen.
Click
Internet Options
Page 77 / 78
TD-W8961N
300Mbps Wireless N ADSL2+ Modem Router User Guide
69
Click
OK
Select
Never dial a connection
Now, try to log on to the Web-based configuration page again after the above settings have been
configured. If you still cannot access the configuration page, please restore your modem router’s
factory default settings and reconfigure your modem router following the instructions in
3.2 Login
.
Please feel free to contact our Technical Support if the problem still exists.
Note:
For more details about Troubleshooting and Technical Support contact information, please log on
to our Technical Support Website:
Page 78 / 78
TD-W8961N
300Mbps Wireless N ADSL2+ Modem Router User Guide
70
Appendix C: Technical Support
Technical Support
For more troubleshooting help, go to:
To download the latest Firmware, Driver, Utility and User Guide, go to:
For all other technical support, please contact us by using the following details:
Global
Tel: +86 755 2650 4400
Fee: Depending on rate of different carriers, IDD.
Service time: 24hrs, 7 days a week
USA/Canada
Toll Free: +1 866 225 8139
E-mail: [email protected](USA)
Service time: 24hrs, 7 days a week
Turkey
Tel: 0850 7244 488 (Turkish Service)
Fee: Depending on rate of different carriers.
Service time: 09:00 to 21:00, 7 days a week
Ukraine
Tel: 0800 505 508
Fee: Free for Landline; Mobile: Depending on
rate of different carriers
Service time: Monday to Friday, 10:00 to 22:00
Brazil
Toll Free: 0800 608 9799 (Portuguese Service)
Service time: Monday to Friday, 09:00 to 20:00;
Saturday, 09:00 to 15:00
Indonesia
Tel: (+62) 021 6386 1936
Fee: Depending on rate of different carriers.
Service time: Sunday to Friday, 09:00 to 12:00,
13:00 to 18:00 *Except public holidays
Australia/New Zealand
Tel: NZ 0800 87 5465 (Toll Free)
AU 1300 87 5465 (Depending on 1300 policy.)
E-mail: [email protected] (Australia)
[email protected] (New Zealand)
Service time: 24hrs, 7 days a week
Germany/Austria
Tel: +49 1805 875 465 (German Service)
+49 1805 TPLINK
+43 820 820 360
Fee: Landline from Germany: 0.14EUR/min.
Landline from Austria: 0.20EUR/min.
Service time: Monday to Friday, 09:00 to 12:30
and 13:30 to 18:00. GMT+1 or GMT+2 (DST in
Germany) *Except bank holidays in Hesse
Singapore
Tel: +65 6284 0493
Fee: Depending on rate of different carriers.
Service time: 24hrs, 7 days a week
UK
Tel: +44 (0) 845 147 0017
Fee: Landline: 1p-10.5p/min, depending on the
time of day. Mobile: 15p-40p/min, depending on
your mobile network.
Service time: 24hrs, 7 days a week
Italy
Tel: +39 023 051 9020
Fee: Depending on rate of different carriers.
Service time: Monday to Friday, 09:00 to 13:00;
14:00 to 18:00
Malaysia
Toll Free: 1300 88 875 465
Service time: 24hrs, 7 days a week
Poland
Tel: +48 (0) 801 080 618
+48 223 606 363 (if calls from mobile phone)
Fee: Depending on rate of different carriers.
Service time: Monday to Friday, 09:00 to 17:00.
GMT+1 or GMT+2 (DST)
France
Tel: 0820 800 860 (French service)
Fee: 0.118 EUR/min from France
Service time: Monday to Friday, 09:00 to 18:00
*Except French Bank holidays
Switzerland
Tel: +41 (0) 848 800 998 (German Service)
Fee: 4-8 Rp/min, depending on rate of different
time.
Service time: Monday to Friday, 09:00 to 12:30
and 13:30 to 18:00. GMT+1 or GMT+2 (DST)
Russian Federation
Tel: 8 (499) 754 5560 (Moscow NO.)
8 (800) 250 5560 (Toll-free within RF)
Service time: From 09:00 to 21:00 (Moscow
time)*Except weekends and holidays in RF

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