TD-W8961N
300Mbps Wireless N ADSL2+ Modem Router User Guide
67
Appendix B: Troubleshooting
T1. How do I restore my Modem Router’s configuration to its factory default
settings?
With the modem router powered on, press and hold the
RESET
button on the rear panel for 8 to
10 seconds before releasing it.
Note:
Once the modem router is reset, the current configuration settings will be lost and you will need to
re-configure the modem router.
T2. What can I do if I don’t know or forget my password?
1) Restore the modem router’s configuration to its factory default settings. If you don’t know how
to do that, please refer to
T1
.
2) Use the default user name and password:
admin
,
admin
.
3) Try to configure your modem router once again by following the instructions in
3.2 Login
.
T3. What can I do if I cannot access the web-based configuration page?
1) Configure your computer’s IP Address.
For Mac OS X
a) Click the
Apple
icon on the upper left corner of the screen.
b) Go to “
System Preferences
->
Network
”.
c) Select
Airport
on the left menu bar, and then click
Advanced
for wireless configuration; or
select
Ethernet
for wired configuration.
d) In the
Configure IPv4
box under
TCP/IP
, select
Using DHCP
.
e) Click
Apply
to save the settings.
For Windows 7
a) Click “
Start
->
Control Panel
->
Network and Internet
->
View network status
->
Change
adapter settings
”.
b) Right-click Wireless Network Connection (or Local Area Connection), and then click
Properties.
c) Select Internet Protocol Version 4 (TCP/IPv4), and then click Properties.
d) Select Obtain an IP address automatically and Obtain DNS server address automatically.
Then click OK.
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