1. Home
    2. /
  2. Manuals
    3. /
  3. Technicolor
    4. /
  4. TC7200-U
    5. /
  5. 17
Page 81 / 84 Scroll up to view Page 76 - 80
Page
81
/
84
General Troubleshooting
You can correct most problems you have with your product by consulting the troubleshooting list that
follows.
I can’t access the internet.
Check all of the connections to your Wireless Voice Gateway.
Your Ethernet card may not be working
. Check each product’s d
ocumentation for more information.
The Network Properties of your operating system may not be installed correctly or the settings may
be incorrect. Check with your ISP or cable company.
I can’t get the modem to establish an Ethernet connection.
Even new co
mputers don’t always have Ethernet capabilities –
be sure to verify that your computer
has a properly installed Ethernet card and the driver software to support it.
Check to see that you are using the right type of Ethernet cable.
The modem won’t register
a cable connection.
If the modem is in Initialization Mode, the INTERNET light will be flashing. Call your Cable
Company if it has not completed this 5-step process within 30 minutes, and note which step it is
getting stuck on.
The modem should work with a standard RG-
6 coaxial cable, but if you’re using a cable other than
the one your Cable Company recommends, or if the terminal connections are loose, it may not work.
Check with your Cable Company to determine whether you’re using the correct cable.
If you subscribe to video service over cable, the cable signal may not be reaching the modem.
Confirm that good quality cable television pictures are available to the coaxial connector you are
using by connecting a television to it. If your cable outlet is “dead”, call your Cable Company.
Verify that the Cable Modem service is Euro-DOCSIS compliant and PacketCable compliant by
calling your cable provider.
I don’t hear a dial tone when I use a telephone.
Telephone service is not activated. If the rightmost light on the Wireless Voice Gateway stays on
while others flash, check with your TSP or cable company. If the Wireless Voice Gateway is
connected to existing house telephone wiring, make sure that another telephone service is not
connected. The other service can normally be disconnected at the Network Interface Device located
on the outside of the house.
If using the second line on a two-line telephone, use a 2-line to 1-line adapter cable.
For more Usage and Troubleshooting Tips use the web site links provided on the CD-ROM:
www.technicolor.com
Page 82 / 84
Page
82
/
84
Service Information
If you purchased or leased your Wireless Voice Gateway directly from your cable company, then
warranty service for the Digital Cable Modem may be provided through your cable provider or its
authorized representative. For information on 1) Ordering Service, 2) Obtaining Customer Support, or 3)
Additional Service Information, please contact your cable company. If you purchased your Wireless
Voice Gateway from a retailer, see the enclosed warranty card.
Page 83 / 84
Page
83
/
84
Glossary
10/100/1000 BaseT
–
Unshielded, twisted pair cable with an RJ-45 connector, used with Ethernet LAN
(Local Area Network). “10
/100/1000
” indicates speed (10
/100/1000 BaseT
), “Base”
refers to baseband
technology, and “T” means twisted pair cable.
Authentication -
The process of verifying the identity of an entity on a network.
DHCP (Dynamic Host Control Protocol)
–
A protocol which allows a server to dynamically assign IP
addresses to workstations on the fly.
Ethernet adapters
–
A plug-in circuit board installed in an expansion slot of a personal computer. The
Ethernet card (sometimes called a Network Interface Card , network adapter or NIC) takes parallel data
from the computer, converts it to serial data, puts it into a packet format, and sends it over the
10/100/1000 BaseT LAN cable.
DOCSIS (Data Over Cable Service Interface Specifications)
–
A project with the objective of
developing a set of necessary specifications and operations support interface specifications for Cable
Modems and associated equipment.
F Connector
–
A type of coaxial connector, labeled CABLE IN on the rear of the Wireless Voice
Gateway that connects the modem to the cable system.
HTTP (HyperText Transfer Protocol)
–
Invisible to the user, HTTP is used by servers and clients to
communicate and display information on a client browser.
Hub
–
A device used to connect multiple computers to the
Wireless Voice Gateway.
IP Address
–
A unique, 32-bit address assigned to every device in a network. An IP (Internet Protocol)
address has two parts: a network address and a host address. This modem receives a new IP address from
your cable operator via DHCP each time it goes through Initialization Mode.
Key exchange
- The swapping of mathematical values between entities on a network in order to allow
encrypted communication between them.
MAC Address
–
The permanent “identity” for a device programmed into the Media Access Control layer
in the network architecture during the modem
’s manufacture.
NID
- Network Interface Device, the interconnection between the internal house telephone wiring and a
conventional telephone service provider’s equipment. These wiring connections are normally housed in a
small plastic box located on an outer wall of the house. It is the legal
demarcation between the
subscriber’s
property and the service provider’s property.
PacketCable
–
A project with the objective of developing a set of necessary telephony specifications and
operations support interface specifications for
Wireless Voice Gateways and associated equipment used
over the DOCSIS based cable network.
PSTN (Public Switched Telephone Network)
–
The worldwide voice telephone network which
provides dial tone, ringing, full-duplex voice band audio and optional services using standard telephones.
Provisioning
- The process of enabling the Media Terminal Adapter (MTA) to register and provide
services over the network.
Page 84 / 84
Page
84
/
84
TCP/IP (Transmission Control Protocol/Internet Protocol)
–
A networking protocol that provides
communication across interconnected networks, between computers with diverse hardware architectures
and various operating systems.
TFTP
-
Trivial File Transfer Protocol, the system by which the Media Terminal Adapter’s configuration
data file is downloaded.
TSP
- Telephony Service Provider, an organization that provides telephone services such as dial tone,
local service, long distance, billing and records, and maintenance.
Universal Serial Bus (USB)
–
USB is a “plug
-and-
play” interface between a c
omputer and add-on
devices, such as a Wireless Voice Gateway.
Xpress Technology
- One of the popular performance-enhancing WiFi technologies, designed to improve
wireless network efficiency and boost throughput. It is more efficient in mixed environments, and it can
work with 802.11a/b/g networks.
TECHNICOLOR Inc.
101 W. 103rd St., INH700 Indianapolis, IN. 46290 USA
Tel: +1 (317) 587-3000 - Fax: +1 (317) 587-6763
www.technicolor.com

Rate

4 / 5 based on 1 vote.

Popular Technicolor Models

Famous Router IPs
Famous Router Companies
Bookmark Our Site

Press Ctrl + D to add this site to your favorites!

Share
Top