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Page 141 / 180 Scroll up to view Page 136 - 140
Resources
133
Resources
Update Failed
If this message appears on the device LCD or in the 3G Network Update Available or Software
Update Available alert windows (after you’ve attempted the update):
1.
Make sure your device is connected to the AC charger or computer through the micro-USB
cable.
Note:
If you’ll be using USB for data transfer (and not just for charging the device), you must install the
device driver. (See “Making a Tethered Connection” on page 29.)
2.
Retry the update.
3.
If the “Update failed” message is still displayed, contact Sprint.
Cannot Connect to Wi-Fi
If your computer cannot connect to the Wi-Fi network of the Overdrive Pro 3G/4G Mobile Hotspot,
make sure that:
●
The maximum number of Wi-Fi users has not been reached. (To determine the number of
connected Wi-Fi users and set the maximum, see “Wi-Fi Users Information and Settings” on
page 47.)
●
You’re connecting to the correct Wi-Fi network (SSID), and you’re using the correct Wi-Fi
password. If the Wi-Fi Password Reminder feature is enabled (page 90), you can use it to
display the SSID and Wi-Fi password on the device LCD.
●
Nobody has changed the name or password of the Wi-Fi network. If the Wi-Fi Password
Reminder feature is enabled (page 90), you can use it to display the SSID and Wi-Fi password
on the device LCD.
●
Nobody is connected through the micro-USB cable when
When connected to USB
is selected
(for
Advanced settings > Wi-Fi > Network > Disable Wi-Fi
).
●
Always
is not selected (for
Advanced settings > Wi-Fi > Network > Disable Wi-Fi
).
●
Your computer supports the type of Wi-Fi security that the network is set to use.
Note:
All the devices used with the Overdrive Pro 3G/4G Mobile Hotspot must support the selected security
type.
●
Your computer supports Wi-Fi 802.11g (if
Basic Rate
is set, in
Advanced settings > Wi-Fi >
Security
, to
802.11g only
).
●
Your computer has not been blocked through MAC filtering. (See “Specifying Computers That
Are Not Allowed to Access the Network” on page 92.)
Tip:
If some settings are preventing you from connecting to Wi-Fi, connect to the device through the
micro-USB cable, and then change the settings. (See “Requirements for a USB Tethered Connection”
on page 28 and “Making a Tethered Connection” on page 29.)
Page 142 / 180
134
Resources
Cannot Connect Through USB
If your computer cannot connect to the Overdrive Pro 3G/4G Mobile Hotspot through the micro-USB
cable:
1.
Make sure that you've installed the device driver, as described in “Making a Tethered
Connection” on page 29.
2.
Connect to the Overdrive Pro 3G/4G Mobile Hotspot through Wi-Fi.
3.
Make sure that
USB Tethered Networking
is set, in
Advanced settings > Router > Basic
, to
Enable
.
4.
Restart the device.
Cannot Display the Home Page
Your Web browser may display an error message when you try to display the home page.The error
message depends on your Web browser.
●
“Could not connect to remote server” (Opera)
●
“Internet Explorer cannot display the webpage” (Internet Explorer)
●
“Oops! This link appears to be broken” (Google Chrome)
●
“Safari can’t open the page” (Safari)
●
“The connection has timed out” (FireFox)
Check the following:
●
The device is turned on. (See “Turning Your Device On” on page 13.)
●
You have established a connection to the device (through Wi-Fi or through the micro-USB cable).
●
Make sure you’re typing the correct address in the Web browser.
±
Try
http://<SSID>
, where <SSID> is as displayed on the device LCD.
±
If the home page is still not displayed, try
or, if you’re using custom routing
settings, replace “192.168.0.1” with the appropriate IP address.
●
The Web browser is a recent version, and Java-enabled. The following are recommended:
±
Internet Explorer (version 6.0 or higher)
±
Mozilla Firefox (version 2.0 or higher)
±
Google Chrome (version 2.0.172.28 or higher)
±
Apple Safari (version 2.0 or higher)
±
Opera version 9.64
●
If your computer has other adapters (for example, Ethernet) connected to other networks, disable or
remove them from your computer.
●
If Internet security software is running on your computer, disable it and see whether the error
message still occurs. Some firewall software may block access to the home page.
Page 143 / 180
Resources
135
Resources
●
If DHCP is enabled on the device, make sure DHCP is enabled on your computer. (See “DHCP”
on page 103.)
●
Check your Web browser settings.
±
Open the Control Panel in Windows.
±
Double-click
Internet Options
.
±
From the
Security
tab, restore the default settings.
±
From the
Connections
tab, select
Never dial a connection
.
±
From the
Advanced
tab, restore the default settings.
±
Close and reopen your Web browser.
●
Disconnect the device from your computer (if you’re using the micro-USB cable). Remove the
battery from the device. Reinsert the battery.
If, after checking all of the above, you still cannot display the home page, consider resetting the
software to default settings. (See “Resetting the Software to Default Settings” on page 109.)
Cannot Connect to the 3G or 4G Network
●
Make sure your computer is connected to the device (through the micro-USB cable or Wi-Fi).
(See “How Do I Connect to Wi-Fi?” on page 120 or “Making a Tethered Connection” on
page 29.)
●
Make sure you’re in 3G or 4G coverage.
●
Try the tips in “Improving Signal Strength” on page 126.
●
Check the
WAN Mode
setting (
Advanced settings > WAN > Setup
). For example, if it’s set to
4G only
, you won’t be able to connect if:
±
You have 4G coverage, but you’re roaming.
±
You don’t have 4G coverage.
●
If you’re roaming, make sure that 3G roaming is enabled. (In the 3G Roaming Information
window, select
Allow 3G Roaming
.)
Note:
Roaming charges may apply.
●
If you’re roaming internationally, make sure that
Allow international access
is selected (on the
3G Roaming Information window).
●
Check whether 4G is in power save mode — the LCD of the device displays “Power Save Mode.
4G Network not found.” If this is the case, press the power button
on the device or click the
Scan for 4G
button in the Signal Quality window.
●
Check with Sprint — a network or account problem may be preventing your device from
obtaining service.
Page 144 / 180
136
Resources
The Device Seems to Have Stopped Charging
If the “About...” LCD information screen shows “chrg paused” or the text after the battery icon (on the
home page) includes “Charging paused,” see “What Do I Do if the Home Page Displays “Charging
paused”?” on page 122. (For more information on the LCD information screens, see page 17.)
Sprint Location Services Aren’t Working or Don’t Seem to Be Available
Make sure that GPS is enabled. (See “Enabling GPS” on page 59.)
For best results, minimize the number of obstructions between your device and the GPS satellites.
GPS Fix Not Available
Make sure you have a clear view of the sky; if you’re in a forested area, or in or near tall buildings,
move to another location.
To retry a fix, click
Retry Now
. Otherwise, click
Cancel
.
Cannot Check for Updates
Make sure your device is connected to the AC charger or computer through the micro-USB cable.
Note:
If you’ll be using USB for data transfer (and not just for charging the device), you must install the
device driver. (See “Making a Tethered Connection” on page 29.)
Sounds Are Enabled, but the Device Doesn’t Generate Any Sounds
Check that sounds are not turned off through the mute switch on the device. (See “Mute Switch” on
page 17.)
Page 145 / 180
Section 7
Technical Specifications,
Safety Information, and
Regulatory Information

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