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Page 136 / 180 Scroll up to view Page 131 - 135
128
Resources
4.
If the Wi-Fi client network adapter is by Intel, click
Advanced
and, in the
Property
list, click
Power
Management
and move the slider all the way to the right (to
Highest
). Click
OK
.
— or —
If the Wi-Fi client network adapter is not by Intel, select a configuration with minimal power
savings (to maximize throughput).
Note:
The above settings are often controlled by 3
rd
-party value-add applications and may be automatically
changed. If Wi-Fi performance improves for a while after performing the above steps, but then
declines, recheck the above settings.
Security Tips
●
Change the Wi-Fi network name (SSID) and Wi-Fi password on a regular basis. (See “SSID (Wi-Fi
Network Name)” on page 87 and “Wi-Fi Password” on page 90.)
●
Disable SSID Broadcast. (See “Network Panel” on page 84.)
●
Use the highest level of Wi-Fi security that your devices support. (See “Wi-Fi Security” on page 89.)
●
Change the login password. (See “Changing the Administrator Password” on page 75.)
●
Use MAC filtering to specify computers that are or aren’t allowed to connect to the network. (See
“MAC Filter Panel” on page 86.)
Finding the MAC Address
You’ll need to know the MAC address of a device when:
●
Assigning an IP address based on a MAC address (when using DHCP). (See “DHCP Static IP
Assignment List” on page 104.)
●
Allowing or denying computers access to the network. (See “Allowing or Denying Computers
Access to the Network” on page 91.
Tip:
You can display a list of connected devices, including the MAC address of each device: click
List of
connected devices
, available from
Advanced settings > Wi-Fi > MAC Filter
or from
Advanced
settings > Wi-Fi > Network
.
)
The steps to finding the MAC address of a device vary, depending on your operating system.
Windows
1.
Open a command prompt window.
±
Click
Start
and
Run
.
±
Type
cmd
or
command
, and click
OK
.
2.
At the command prompt, type
ipconfig/all
and press
Enter
.
3.
Write down the Physical Address for the entry that relates to the wireless network connection; it
appears as a series of numbers and letters — this is the MAC address of your wireless adapter.
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Resources
129
Resources
Mac OS X
1.
From the Apple menu (
), select
System Preferences
.
2.
Select
Network
.
3.
Select the adapter that is connecting to the routing hardware.
4.
Select
Advanced
.
5.
Select
Ethernet
. The Ethernet ID is listed. This is the same as the MAC address.
Linux
Please see the user documentation of the Linux distribution.
Other operating systems
Please see the user documentation for your operating system or computer.
Finding the IP Address
You’ll need to know the IP address of a device when configuring any of the following:
●
Port forwarding
●
Port triggering
●
DMZ
●
Static DHCP features
The steps to finding the IP address of a device vary, depending on your operating system.
Windows
1.
Open a command prompt window.
±
Click
Start
and
Run
.
±
Type
cmd
or
command
, and click
OK
.
2.
At the command prompt, type
ipconfig
and press
Enter
.
3.
Write down the IP Address for the entry that relates to the wireless network connection. (The
IP address might be listed under “Ipv4 Address,” or something similar.)
Mac OS X
1.
From the Apple menu (
), select
System Preferences
.
2.
Select
Network
.
3.
Select the wireless adapter. The IP address is displayed in the right pane.
Other operating systems
Please see the user documentation for your operating system or computer.
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130
Resources
Section 6D
Troubleshooting Tips
²
General Tips (page 130)
²
LCD Is Dark (page 131)
²
Insufficient Signal Strength (page 131)
²
Messages Displayed on the Device LCD (page 131)
²
Cannot Connect to Wi-Fi (page 133)
²
Cannot Connect Through USB (page 134)
²
Cannot Display the Home Page (page 134)
²
Cannot Connect to the 3G or 4G Network (page 135)
²
Sprint Location Services Aren’t Working or Don’t Seem to Be Available (page 136)
²
GPS Fix Not Available (page 136)
²
Cannot Check for Updates (page 136)
²
Sounds Are Enabled, but the Device Doesn’t Generate Any Sounds (page 136)
General Tips
●
Check the system events log. (See “Exporting System Events” on page 114.)
●
If some settings are preventing you from connecting to Wi-Fi, connect to the device through the
micro-USB cable, and then change the settings. (See “Requirements for a USB Tethered
Connection” on page 28 and “Making a Tethered Connection” on page 29.)
●
Go to
www.sprint.com/support
to access troubleshooting and other resources.
●
The knowledge base at the Sierra Wireless website (
www.sierrawireless.com/support/
customer_help.aspx
) may also be useful.
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Resources
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Resources
LCD Is Dark
The following table describes situations that can cause the LCD to be dark (that is, not displaying
any text or icons), and recommends actions.
Device state
LCD state
Your action
On
Off
(
Advanced
settings > Device > Display >
LCD Backlight
is set to “Off”)
Turn on the LCD: set
LCD Backlight
to “On.”
On
On, but dormant (inactivity timeout)
Briefly press the power button
on the device.
Off
Off
Turn the device on:
●
Make sure a battery is inserted into the device.
●
Press the power button
on the device for
approximately two seconds.
If the LCD is still dark, use the micro-USB cable to connect the device to the AC charger or to a
computer.
Insufficient Signal Strength
If you have insufficient signal strength, the icon
is displayed on the left side of the home page.
Insufficient signal strength may occur because:
●
You are outside a 3G or 4G coverage area.
●
Your device’s internal antenna is pointing in the wrong direction.
●
You are in or near a structure that is blocking the signal.
●
You are near a device that is causing radio signal interference.
●
A network or account problem is preventing you from obtaining service.
See also “Improving Signal Strength” on page 126.
Messages Displayed on the Device LCD
See also “SD Card Error” on page 38.
3G Activation Failed
1.
Make sure you’re in 3G coverage and the signal strength is strong.
2.
Turn the device off and on. (See “Turning Your Device Off” on page 14 and “Turning Your
Device On” on page 13.)
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Resources
3.
If the “Activation failed” message is still displayed, contact Sprint Customer Service and have the
following available:
±
Your billing information.
±
ESN of the device (displayed on the packaging, inside the battery compartment, and at
Advanced settings > Device > About
).
Connecting to 3G/4G
1.
Check the signal strength. If it is weak, try the tips in “Improving Signal Strength” on page 126.
2.
Try a different Connection Preferences setting. (See “Mobile Broadband Information and
Settings” on page 44.)
3.
Turn the device off and on. (See “Turning Your Device Off” on page 14 and “Turning Your Device
On” on page 13.)
4.
Update the 3G profile: click
Advanced settings > WAN > Setup > Update 3G Profile
.
5.
If you’re still unable to connect to 3G or 4G, contact Sprint.
Connection Error
1.
Log in to the home page.
2.
Click
Advanced settings
(
).
3.
Click
WAN > Setup >
Update 3G Profile
.
4.
If an error message and number are displayed on the LCD after the update, note the information
and contact Sprint.
Device Activation Required
If the LCD displays this message, display the 3G Activation Required alert and start the activation. To
do this:
1.
Make sure you’re logged in to the home page.
2.
Click the alerts icon
to display the alert window.
3.
If more than one alert is available, use the
and
buttons (at the top of the alert window) to
browse to the alert.
4.
In the 3G Activation Required alert window, click
Activate now
.
Tip:
Alternatively, click
Advanced settings > WAN > Setup > Update 3G Profile
.
Searching for Network
The LCD displays this message until a 3G or 4G network is acquired.
If this message persists, see the tips in “Cannot Connect to the 3G or 4G Network” on page 135.

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