1. Home
    2. /
  2. Manuals
    3. /
  3. Sierra Wireless
    4. /
  4. AirCard-802S
    5. /
  5. 26
Page 126 / 180 Scroll up to view Page 121 - 125
118
Resources
Section 6A
More Information
²
Visiting the Sprint Website (page 118)
²
Contacting Customer Service (page 118)
²
Online Help (page 118)
Visiting the Sprint Website
Sign on to
www.sprint.com
to get up-to-date information on Sprint services, options, and more.
You can also:
●
Review coverage maps.
●
Access your account information.
●
Add additional options to your service plan.
●
Purchase accessories.
●
Check out frequently asked questions.
●
And more.
Contacting Customer Service
You can reach Sprint Customer Service by:
●
Logging on to your account at
www.sprint.com
.
●
Calling us toll-free at
1-800-927-2199
(business use) or
1-888-211-4727
(personal use).
Online Help
In the browser interface, click
Help
(
) and, from the menu, select
Online Help
.
The Help system opens in a new Web browser window or tab.
You have several options to find the information you need:
●
Browse the Table of Contents.
●
Use the Index or Search feature: click the appropriate button in the lower left part of the help
window, and type the information you’re looking for.
Other Ways to View Help Information
●
Some windows have a
icon. Click the icon to view Help information.
●
When you move the cursor over a field or button in
Advanced Settings
, help information, if available,
appears to the right of the window.
Page 127 / 180
Resources
119
Resources
Contextual Help in the Advanced Settings Window
When you move the cursor over a field or button in
Advanced Settings
, help information on this
item, if available, appears to the right of the window.
To turn this feature on or off:
1.
Make sure you’re logged in to the home page.
2.
Click
Advanced settings > Device > Basic
.
3.
Set
Help for Advanced Settings
to
Show
or
Hide
.
4.
Click
Save
.
Page 128 / 180
120
Resources
Section 6B
Frequently Asked Questions
²
How Can I Tell I’m Connected to 3G or 4G? (page 120)
²
How Do I Connect to Wi-Fi? (page 120)
²
Is Roaming on 4G Supported? (page 121)
²
What Do I Do if I Forget the Wi-Fi Password? (page 121)
²
What Do I Do if I Forget the Administrator Password? (page 121)
²
What Do I Do if the Home Page Displays “Charging paused”? (page 122)
²
If the Connection is “Always On,” Am I Always Being Billed? (page 122)
²
Questions About GPS and Sprint Location Services (page 122)
²
How Do I Access My Corporate Network Through a VPN? (page 124)
²
Are Terminal Sessions Supported? (page 124)
How Can I Tell I’m Connected to 3G or 4G?
When you’re connected:
●
The 3G or 4G icon (on the left side of the home page) is solid. For example,
.
●
The bottom area of the device LCD, the Virtual Device, and the Mini Window show the data transfer
icon
and data transfer information (amount of data; connection duration).
How Do I Connect to Wi-Fi?
You may have to manually connect to Wi-Fi after certain events — for example, as part of the initial
device setup, or after a software update.
Tip:
The Wi-Fi network name is displayed on the device LCD.
To connect to Wi-Fi:
1.
Do one of the following, depending on your operating system.
Windows
Windows 7
: Right-click the
icon in the system tray.
Windows Vista
: Click
Control Panel > Network and Internet > Network and Sharing Center >
Connect to a network
.
Windows XP
: Click
Control Panel > Network Connections > Wireless Network Connections > View
available wireless networks
.
Page 129 / 180
Resources
121
Resources
Mac
Click the AirPort icon
(in the upper right corner of your screen).
Linux
Please see the user documentation of the Linux distribution.
Other operating systems
Please see the user documentation for your operating system or computer.
2.
Select the Wi-Fi network provided by the Overdrive Pro 3G/4G Mobile Hotspot and connect
to it. (If prompted for a network key/security key/password, enter the Wi-Fi password.)
Is Roaming on 4G Supported?
At the time of this release, roaming on 4G is not supported.
What Do I Do if I Forget the Wi-Fi Password?
●
If the Wi-Fi Password Reminder feature is enabled, display the password on the device. (See
“Wi-Fi Password Reminder” on page 90.)
●
Connect the device to your computer through USB, then log in and view the Wi-Fi password (in
Advanced settings > Wi-Fi > Security
). Write the password down in a safe place. (See
“Connecting Through USB” on page 11.
Note:
If you’ve forgotten both the Wi-Fi password and the administrator (login) password, then you must
reset the software to default settings. (See “Resetting the Software to Default Settings” on page 109.)
)
What Do I Do if I Forget the Administrator Password?
1.
Reset the software to default settings. (See “Resetting the Software to Default Settings” on
page 109.)
2.
Go through the device setup, during which the administrator password will be displayed;
write it down in a safe place. (See “Device Setup” on page 20.)
Page 130 / 180
122
Resources
What Do I Do if the Home Page Displays “Charging paused”?
If the text after the battery icon (on the home page) includes “Charging paused” (as shown in the
screenshot below), try the following:
●
Connect your device through the micro-USB cable.
●
Disconnect from the 3G or 4G network.
●
Turn the device off and wait until it no longer feels warm to the touch.
Note:
The “About...” LCD information screen will display “chrg paused.” (For more information on the LCD
information screens, see page 17.)
If the Connection is “Always On,” Am I Always Being Billed?
No. The connection to the network goes dormant after a period of inactivity, but the connection can
be re-established faster than having to reconnect. Billing occurs only when data is passed across the
network.
Questions About GPS and Sprint Location Services
What is LBS?
LBS (Location-Based Services) is used to provide enhanced Local Search feature via internet
mapping services. (For more information, see “Performing a Location Search” on page 60.)
What is GPS?
GPS stands for Global Positioning System, which is a system that uses a series of 24 geosynchronous
satellites to provide location data.
GPS satellites transmit signals to equipment on the ground. GPS receivers passively receive satellite
signals, but do not transmit.
What is Enhanced Local Search?
Enhanced Local Search is a quick, easy method to run, via the browser interface, local search queries
to find locations and directions to locations and businesses.

Rate

4.5 / 5 based on 2 votes.

Popular Sierra Wireless Models

Famous Router IPs
Famous Router Companies
Bookmark Our Site

Press Ctrl + D to add this site to your favorites!

Share
Top