Siemens SpeedStream-5200 Router Manual PDF (Setup & Configuration Guide)

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SpeedStream Router User Guide

86

7: Using System Tools

The SpeedStream router provides tools within the firmware to assist you in troubleshooting connection

and configuration issues:

•

The

Diagnostics

window allows you to test your DSL service.

•

The

Interface Map

provides a graphical representation of the current LAN and WAN configurations.

•

The

Reboot

window allows you to shut down and then restart router without losing your current

configuration settings.

•

The

Reset

function allows you to restore the router to factory default settings or to the last firmware

update.

•

The

Update Firmware

window assists you in downloading router application updates.

Note

Not all features may be visible on your router configuration. If in doubt, contact your service

provider.

Diagnostics

The

Diagnostics

window allows you to

test your DSL service.

1.

From the main menu, click

Diagnostics

.

The

Diagnostics

window displays

2. Click

Run Diagnostics

at the bottom

of the window.

The test results display under the

Results column.

3.

If a test displays a

FAIL

status, click

Run Diagnostics

again to confirm the

failure.

4.

If the test still displays a

FAIL

status,

check all connections and passwords;

then click

Run Diagnostics

again.

5. For failures of

Connections at the

Carrier

,

Independent Service

Provider

, or

Internet Connectivity

contact your Service Provider.

6.

For tests other than those mentioned

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SpeedStream Router User Guide

87

above, if no change in status occurs after running the diagnostics a second time, contact your Service

Provider for further assistance.

Interface Map

Note

This option may not be available on your router configuration.

The

Interface Map

window provides a graphical representation of the current LAN and WAN

configurations of your SpeedStream router. It is particularly useful for Technical Support in verifying that

correct protocol encapsulations are assigned and Virtual Circuits (VCs) are mapped to the correct network

interfaces.

To display the Interface Map:

•

On the main menu, click

Tools

,

and then click

Interface Map

.

The

Interface Map

window

displays.

Reboot

You can shut down and then restart router without losing your current configuration settings.

1.

From the main menu, click

Reboot

.

The

System Reboot

window displays.

2.

Click

Reboot

.

The

System Reboot

window displays a countdown while processing. When the router has finished

rebooting, the

System Summary

window displays.

You can also reboot the router by pressing and quickly releasing the

Reset

button located on the bottom

of the modem. The

pwr

LED will blink once.

Reset

Note

This option may not be available on your router configuration.

If rebooting the router does not resolve the problem, you can reset it to the factory default settings or to

the last firmware update.

Important!

When you reset the router, you will lose any settings you have entered manually.

•

Do not disconnect any cables or the power cord while the router is resetting.

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SpeedStream Router User Guide

To reset the router:

1.

If your router is equipped with a power switch, press the switch to reset the router.

- or -

Using the tip of a ballpoint pen or

unfolded paperclip, press and hold the

Reset

button located on the bottom of the

router. The

pwr

LED will blink red once,

indicating that the reset has begun.

2.

Continue depressing the

Reset

button for

four seconds. or until the

pwr

LED b

to blink alternating red-to-green.

egins

3.

Release the

Reset

button.

To cancel the reset:

Continue depressing the

Reset

button for

longer than 10 seconds. The

pwr

LED will return to green, and the action will be cancelled.

Firmware Update

Efficient Networks will occasionally provide

firmware

updates to your ISP, which will notify you when

updates are available.

Update the Router Firmware

1.

Download the update file (*.img) to your

hard drive. Note where you save the file.

2.

Open the

Tools

menu, and then click

Update

.

The

System Update – Local

window

displays.

3.

Click

Browse

and navigate to the folder

that contains the updated firmware

(*.img).

4.

Select the file, and then click

OK

.

The file name displays in the

Browse

text

box.

5.

Click

Continue

.

A confirmation dialog box displays.

88

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SpeedStream Router User Guide

6.

Click

OK

to proceed.

The file is sent to the router. If a valid update file, the router writes the update to its internal flash

memory. The

System

Reboot

window displays a countdown during the Flash Write process. When

the update is completed, the

Login

window displays.

89

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SpeedStream Router User Guide

8: Troubleshooting

Connection problems usually occur when the router’s software configuration contains incomplete or

incorrect information. The router’s diagnostic tools can help you identify and solve many of these

problems.

Basic Troubleshooting Steps

Before contacting Technical Support, you should attempt to resolve the issue by following these steps:

1.

Check the LEDs on the front panel to diagnose the possible problem.

2.

Check specific issues addressed in this chapter, and follow the instructions for resolving the problem.

3.

Reboot the router. Any settings you have configured will be saved.

4.

Reset the router only as a last resort. You will lose any settings you have configured.

Interpreting the LED Display

The LED indicators on the front of the router give you a visual clue to the router activity. When the router

is configured and working correctly, all LED indicator lights briefly turn a solid green. The following

table shows the possible states indicated by the LEDs. If the LEDs indicate a problem, refer to “Resolving

Specific Issues” later in this chapter.

LED

Power

(pwr, Power)

DSL

(dsl, T-DSL, Activity,

Sync)

USB

(usb)

Ethernet*

(enet, Ethernet, LAN)

Off

No power to

router

- No power to router

- DSL signal not

detected

- No power to router

- No USB device

connected

- USB driver not

installed or

installed

incorrectly

- No power to router

- No Ethernet device

connected

- Wrong Ethernet

cable used (cross-

over instead of

straight-through)

Green

Normal system

operation

Connected and ready

for data traffic

Normal USB

operation, link okay,

no user traffic

Normal Ethernet

operation, link okay,

no user traffic

Blinking

Green

N/A

- Steady blink:

DSL attempting to

connect

-

Sporadic blink:

DSL connected and

user traffic flowing

USB user traffic

flowing in either

direction

Ethernet user traffic

flowing in either

direction

90

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