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Section 4
Configure
The System Status page appears with the information from the features
link displayed below. You can check that the feature you just installed is
enabled.
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Troubleshoot
Troubleshoot
This section provides some specific procedures and tips for working with
important features of Cayman OS 6.3.
Perform Troubleshooting on Gateways
There are
three
major Troubleshooting capabilities you can
access via your Cayman Gateway’s web interface. The pro-
cedures for using them are discussed here. In the event of a
problem with your system, your Service Provider may
request this information.
Automated Multi-Layer Diagnostics
Step 1
Click the
Troubleshoot
toolbar button.
Step 2
Click the
Diagnostics
link.
Step 3
Click the
Run Diagnostics
link.
Button
T
roubleshoot
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Troubleshoot
Each test generates one of the following result codes:
CODE
Description
PASS
The test was successful.
FAIL
The test was unsuccessful.
SKIPPED
The test was skipped because a test on which it depended failed,
or it was not supported by the service provider equipment to
which it is connected.
PENDING
The test timed out without producing a result. Try running the
test again.
WARNING
The test was unsuccessful. The Service Provider equipment your
Gateway connects to may not support this test.
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Troubleshoot
Network Tools
Use these steps:
Step 1
Click the
Troubleshoot
toolbar button.
Step 2
Click the
Network Tools
link.
Three test tools are available from this page.
•
NSLookup
- converts a domain name to its IP address and vice versa.
•
Ping
- tests the “reachability” of a particular network destination by
sending an ICMP echo request and waiting for a reply.
•
TraceRoute
- displays the path to a destination by showing the num-
ber of hops and the router addresses of these hops.
Step 3
To use the Ping capability, type a destination address (domain name or IP
address) in the text box and click the
Ping
button.
Example: Ping to grosso.com.
Result: The host was reachable with four out of five packets sent.
Step 4
To use the TraceRoute capability, type a destination address (domain name
or IP address) in the text box and click the
TraceRoute
button.
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Troubleshoot
Example: Show the path to the grosso.com site.
Result: It took 20 hops to get to the grosso.com web site.
Step 5
To use the NSLookup capability, type an address (domain name or IP
address) in the text box and click the
NSLookup
button
Example: Show the IP Address for grosso.com
Result: The DNS Server doing the lookup is displayed in the
Server:
and
Address:
fields. If the Name Server can find your entry in its table, it is displayed
in the
Name:
and
Address:
fields.
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