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Page 76 / 93 Scroll up to view Page 71 - 75
3-42
SECTION 3, CONFIGURATION
Field
Description
NTP Server List
Table
Lists the current Network Time Protocol (NTP)
servers from which you can choose for
synchronization.
Or, enter the host name or IP address for a
desired Time Server.
Control Panel - UPnP
This screen enables you to enable/disable Universal Plug and Play
(UPnP). This allows an application to smoothly map to the router.
To access the screen, click
Admin Control Panel
>
UPnP
. Click
Apply
to save your settings or
Clear
to cancel changes.
Field
Description
LAN UPnP
Device
Click to enable this feature. The default is
disabled.
Control Panel - Event Log
The Event Log window enables you to view events (network activity,
when it occurred, and a textual description) that occur on your
wireless network.
To access the screen, click
Admin Control Panel
>
Event Log
.
Click
Apply
to save your settings or
Cancel
to cancel changes.
Click to enable the different types of Event Log information to track.
Page 77 / 93
SECTION 4, TROUBLESHOOTING
4-1
Section 4:Troubleshooting
This section details possible solutions to common problems that
might occur in using the router.
Contact Us
If you are unable to locate a solution here, please access our website
at
www.motorola.com/broadband/networking
for the latest information.
You can also reach us 7 days a week, 24 hours a day at
1-877-466-8646.
Hardware Solutions
My computer is experiencing difficulty connecting to the wireless
network.
!
Ensure that your router is powered on and that the Wireless LED
is flashing.
!
Ensure that your wireless adapter (PCI card, Notebook or
Ethernet adapter) is installed correctly and is active.
!
Ensure that your wireless adapter’s radio signal is enabled.
Review your adapter’s documentation for further instructions.
!
Ensure that your wireless adapter for your PC and the wireless
router have the same security settings that will allow your
computer to access the wireless network. Also, verify that the
Access Control List (ACL) is not configured to block your PC.
Section 3: Wireless > Security section details how to adjust
security settings.
!
Ensure that your wireless adapter is within range of your router or
is not behind obstruction, for example metal structures will
interfere with the signal, as will 2.4 GHz cordless phones, and
microwaves.
!
Ensure that your router’s antenna is connected and that your
PC’s wireless adapter antenna is also connected.
Page 78 / 93
4-2
SECTION 4, TROUBLESHOOTING
My computer is experiencing difficulty in connecting to the router.
!
Check all of your cabling connections that they are tight and
secured. This includes the cables from the wall to your modem,
between the router and modem, and, if available, from the router
to your PC. Ensure that your LEDs are not lit
Red
or not at all. For
further information about LED descriptions, see Section 1:
Overview.
!
Ensure that you are using Ethernet cables and not telephone
cables between the router and modem or router and PC. Ethernet
cables use a wider RJ-45 style plug using 8 wires where
telephone style plugs use the smaller RJ-11 style plug using 4 to
6 wires.
The plug on the left is RJ-45; the plug on the right is RJ-11 – use only
RJ-45.
!
Ensure that your Ethernet adapter is enabled. Check the System
Tray at the bottom right of your display to see an icon that looks
like a monitor.
You can click on this to see the status of
your Ethernet adapter. Also in Control Panel > Network and
Dial-Up Connections, you can examine the state of your Ethernet
adapter.
My broadband modem already uses a built-in router.
Because the two routers will cancel each other out, turning off the
NAT function in the modem will enable access for your router. Refer
to your modem’s documentation for further instructions.
Page 79 / 93
SECTION 4, TROUBLESHOOTING
4-3
Software Solutions
I would like to test to see if my Internet connection is alive.
For this, you will use the
ping
command to test the connection.
Before attempting, ensure that
Obtain an IP address automatically
has been selected in the computer’s settings and that you have an IP
address assigned. Refer to Section 2: Configuration > Configure
Your Computers, for further details.
1
Open a command prompt by clicking
Start
and
Run
. For
Windows 98 and ME, in the
Open
field, type
command
and press
Enter or OK. For Windows 2000 and XP, type
cmd
. Or, navigate
using your
Start
button to
Programs
>
Accessories
>
Command
Prompt
.
2
In the Command window, type “ipconfig”.
!
You should see an IP address for your network adapter:
Ethernet Adapter Local Area Connection:
Connection-specific DNS Suffix.: Example.example.example.com.
IP Address. . . . . . . . . . . . : 192.168.10.1
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.10.1
3
In the
Command
window, type
ping
the Router’s IP address
and
press the
Enter
key. Also, there is a good possibility that the
Default Gateway’s IP address is the router’s IP address. You can
verify the router’s IP address on the
Internet
>
Basic
screen.
!
If you receive a reply (the first word will be
Reply…
), then
your computer is connected to the router. Proceed to
Step 4
.
!
If you do NOT receive a reply, try from a different computer to
verify that the first PC is not the cause of the problem.
4
In the
Command
window, type
ping
and your ISP’s default
gateway and press the
Enter
key.
!
If you receive a reply (It might look something like this:
Reply
from 216.109.125.72…
), then your connection to the internet
is alive and well. You can verify the ISP’s IP address at the
Default Gateway field on the
Internet
>
Basic
screen.
!
If you do NOT receive a reply, try from a different computer to
verify that the first PC is not the cause of the problem.
Page 80 / 93
4-4
SECTION 4, TROUBLESHOOTING
I cannot access the Configuration Utility for the router.
!
Verify your Ethernet connection to the router.
!
Verify that the IP address of the PC being used to configure the
router is on the same network as the router’s configuration IP
address.
!
The IP address of your network adapter must be on the same
network and not a duplicate of any others on the network (for
example: 192.168.10.3 and using a subnet mask of
255.255.255.0 can be used to login to the router’s default IP
address of 192.168.10.1). Refer to Section 2: Configuration >
Configure Your Computers on how to adjust the IP address for
your PC.
!
Verify that you can ping the router on this IP address.
!
In the
Command
window, type
ping
and your router’s default
IP address and press
Enter
.
!
If you have changed the factory configured default IP address
of the router, you will need to set your network adapter
accordingly.
!
Verify you are entering the correct URL in the browser. The
default is
. If you think you have changed the
IP address used to configure the router and cannot remember it,
you must reset the unit back to factory defaults. To do this, press
and hold the reset button for more the 5 seconds. This clears the
router’s user settings, including User ID, Password, IP Address,
and Subnet mask.
!
Once the router is reset to factory default, re-verify the Ethernet
connectivity and IP address issues.

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