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20
Help
The Help window displays:
■
Software, hardware, and VoIP provider configuration file versions
■
Brief descriptions of the Motorola voice terminal configuration pages
VT1000User.book
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21
License
VT1000v Series Voice Terminal User Guide
Troubleshooting
If the solutions listed here do not solve your problem, check your broadband modem user guide or contact your VoIP provider.
Contact Information
For technical support, contact your VoIP provider.
For information about Motorola consumer broadband products, education, and support, visit http://broadband.motorola.com.
Problem
Possible Solutions
Green POWER light is off
Check that the AC power adapter is properly plugged into the electrical outlet and the
Motorola voice terminal
.
Check that the electrical outlet is working.
Cannot send or receive data
or calls; no dial tone
Check whether the telephone line cord is connected to the Motorola voice terminal.
Check all other cabling between the modem, Motorola voice terminal, computer, and if applicable, routers. Be sure you
used the cables provided with the Motorola voice terminal. All Ethernet cables must be straight-through cables.
Check the lights on the modem front panel. For example, on the Motorola SURFBoard cable modem, the first light from
top to bottom that is off indicates the error. For information, see your broadband modem user guide.
To establish network connectivity, it is often helpful to follow the correct sequence. Be sure you complete the installation
steps in the order specified in “Installation With A Single Computer” on page 8 or “Installation With A Home Network” on
page 10.
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22
License
Glossary
broadband
High-speed telecommunication over a wide range of frequencies, typically 256 Kbps or faster. Broadband enables more information to
be transmitted in less time. The most common broadband service types available to home and small-office users are cable modem or
DSL. Both cable modem and DSL are much faster than a traditional dial-up Internet connection.
broadband service
provider
If you have a cable modem, the cable company from which you subscribe to high-speed data service.
If you have a DSL modem, the company from which you subscribe to DSL service.
cable modem
A device enabling a broadband connection to the Internet over cable television lines. It requires a subscription for high-speed data
service from your local broadband service provider.
coaxial cable
(coax)
A type of wire consisting of a center wire surrounded by insulation and a grounded shield of braided wire traditionally used mainly to
carry cable television signals. The shield minimizes electrical and radio frequency interference.
digital subscriber
line (DSL) modem
A device enabling a broadband connection to the Internet over traditional telephone lines that support DSL. It requires a subscription
for DSL service from your local telephone company.
Domain Name
System (DNS)
The DNS is the Internet system for converting domain names to IP addresses. A DNS server contains a table matching domain names
such as Internetname.com to IP addresses such as 192.169.9.1. When you access the world-wide web, a DNS server translates the
URL displayed on the browser to the destination website IP address. The DNS lookup table is a distributed Internet database; no one
DNS server lists all domain name to IP address matches.
download
To copy a file from one computer to another. You can use the Internet to download files from a server to your home computer.
downstream
In a cable data or DSL network, downstream describes the direction of data received by your computer from the Internet.
Dynamic Host
Configuration
Protocol (DHCP)
A DHCP server dynamically assigns IP addresses to client hosts on an IP network. DHCP eliminates the need to manually assign
static IP addresses by “leasing” an IP address and subnet mask to each client. It enables the automatic reuse of unused IP addresses.
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License
VT1000v Series Voice Terminal User Guide
Ethernet
The most widely used type of local area network (LAN). The most commonly installed Ethernet networks are called 10Base-T.
10Base-T provides transmission speeds up to 10 megabits per second (Mbps), usually over twisted-pair wire. Fast Ethernet
(100Base-T) provides transmission speeds up to 100 Mbps.
IP address
An Internet Protocol address is an identifier for a computer or device on a TCP/IP network. Networks using the TCP/IP protocol route
messages based on the destination IP address. Your broadband service provider assigns your cable modem an IP address to provide
a continuous Internet connection.
MAC address
The Media Access Control address uniquely identifies each device that can be connected to an Ethernet network. It is permanently
written to read-only memory (ROM) at the factory and printed on your Motorola voice terminal.
MHz
Mega Hertz. A measure of radio frequency - millions of cycles per second. One MHz means one million cycles per second.
Network Address
Translation (NAT)
NAT is an Internet standard for a LAN to use one set of IP addresses for internal traffic and a second set of IP addresses for external
traffic.
port
On a computer or other electronic device, a port is a socket or plug used to physically connect it to the network or to other devices.
I
n TCP/IP, a port is a number from 0 to 65536 used logically by a client program to specify a server program. Ports 0 to 1024 are reserved.
PPPoE
Point-to-Point Protocol over Ethernet specification for connecting to the Internet with DSL modems.
RJ-11
The most common type of connector for household or office phones.
RJ-45
The most common type of connector for Ethernet networks.
TCP/IP
Transmission Control Protocol/Internet Protocol is a set of protocols that provides rules for communication between networks.
upstream
In a cable data or DSL network, upstream describes the direction of data sent from your computer to the Internet.
VoIP
Voice over Internet Protocol is a method to exchange voice, fax, and other information over the Internet. Voice and fax have
traditionally been carried over telephone lines using a dedicated circuit for each line. VoIP enables calls to travel as discrete data
packets on shared lines.
VoIP provider
The company from which you purchase VoIP telephone service. It may be different from your broadband service provider.
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License
Software License and Warranty
Motorola, Inc., Broadband Communications Sector (“Motorola”)
Cable Data Division
101 Tournament Drive
Horsham, PA 19044
License
IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (“LICENSE”) CAREFULLY BEFORE YOU INSTALL, DOWNLOAD OR USE ANY APPLICATION SOFTWARE, USB DRIVER
SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION (“SOFTWARE”) PROVIDED WITH MOTOROLA’S CABLE DATA PRODUCT (THE “CABLE DATA PRODUCT”). BY USING
THE CABLE DATA PRODUCT AND/OR INSTALLING, DOWNLOADING OR USING ANY OF THE SOFTWARE, YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF
THIS LICENSE. UPON ACCEPTANCE, THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND MOTOROLA. THE TERMS OF THIS LICENSE APPLY TO
YOU AND TO ANY SUBSEQUENT USER OF THIS SOFTWARE.
IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE (I) DO NOT INSTALL OR USE THE SOFTWARE AND (II) RETURN THE CABLE DATA PRODUCT AND THE
SOFTWARE (COLLECTIVELY, “PRODUCT”), INCLUDING ALL COMPONENTS, DOCUMENTATION AND ANY OTHER MATERIALS PROVIDED WITH THE PRODUCT, TO YOUR
POINT OF PURCHASE OR SERVICE PROVIDER, AS THE CASE
MAY BE
, FOR A FULL REFUND.
BY INSTALLING OR USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THE
PROVISIONS OF THIS LICENSE AGREEMENT
.
The Software includes associated media, any printed materials, and any “on-line” or electronic documentation.
Software provided by 3
rd
parties may be subject to separate end-user
license agreements from the manufacturers of such Software.
The Software is never sold. Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License. Motorola and its 3
rd
party licensors retain the ownership of the Software.
You may:
USE the Software only in connection with the operation of the Product.
TRANSFER the Software (including all component parts and printed materials) permanently to another person, but only if the person agrees to accept all of the terms of this License. If you
transfer the Software, you must at the same time transfer the Product and all copies of the Software (if applicable) to the same person or destroy any copies not transferred.
TERMINATE this License by destroying the original and all copies of the Software (if applicable) in whatever form.
You may not:
(1) Loan, distribute, rent, lease, give, sublicense or otherwise transfer the Software, in whole or in part, to any other person, except as permitted under the TRANSFER paragraph above.
(2) Copy or translate the User Guide included with the Software, other than for personal use. (3) Copy, alter, translate, decompile, disassemble or reverse engineer the Software, including
but not limited to, modifying the Software to make it operate on non-compatible hardware. (4) Remove, alter or cause not to be displayed, any copyright notices or startup message
contained in the Software programs or documentation. (5) Export the Software or the Product components in violation of any United States export laws.
The Product is not designed or intended for use in on-line control of aircraft, air traffic, aircraft navigation or aircraft communications; or in design, construction,
operation or maintenance of any
nuclear facility. MOTOROLA AND ITS 3
rd
PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH USES. YOU REPRESENT AND
WARRANT THAT YOU SHALL NOT USE THE PRODUCT FOR SUCH PURPOSES.
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