Safety and Regulatory Information

B

SVG6x82 Series Wireless Voice Gateway

•

User Guide

iv

590934-001-a

The manufacturer and its authorized resellers or distributors are not liable for any damage or violation of government regulations that may

arise from failing to comply with these guidelines.

Note

: The use of the 5150-5250 MHz frequency band is restricted to Indoor Use Only.

SECURITY WARNING

: This device allows you to create a wireless network. Wireless network connections may be accessible by

unauthorized users. For more information on how to protect your network, see

Changing the Default Password

in the SVG6x82 User

Guide for instructions or visit the Motorola website.

CARING FOR THE ENVIRONMENT BY RECYCLING

When you see this symbol on a Motorola product, do not dispose of the product with residential or

commercial waste.

Recycling your Motorola Equipment

Please do not dispose of this product with your residential or commercial waste. Some countries or

regions, such as the European Union, have set up systems to collect and recycle electrical and

electronic waste items. Contact your local authorities for information about practices established

for your region. If collection systems are not available, call Motorola Customer Service for

assistance. Please visit

www.motorola.com/recycle

for instructions on recycling.

Contents

B

SVG6x82 Series Wireless Voice Gateway

•

User Guide

v

590934-001-a

Contents

Safety and Regulatory Information

.........................................................................................................................

i

Tables

........................................................................................................................................................................

vi

Figures

.......................................................................................................................................................................

vi

Getting Started

.........................................................................................................................................................

1

Introduction

.................................................................................................................................................................

1

In the Box

...................................................................................................................................................................

1

System Requirements

................................................................................................................................................

1

Contact Information

....................................................................................................................................................

2

Product Overview

.....................................................................................................................................................

3

Front Panel

..................................................................................................................................................................

3

Wi-Fi Protected Setup (WPS)

...............................................................................................................................

4

Rear Panel

...................................................................................................................................................................

5

Gateway Label

............................................................................................................................................................

5

Installing the Gateway

.............................................................................................................................................

7

Connecting to Your Computer

....................................................................................................................................

7

Testing the Gateway Connections

.............................................................................................................................

8

Setting Up an Internet Connection

.............................................................................................................................

8

Setting Up a Wireless Network Connection

.......................................................................................................

10

Setting Up a Wireless Network on Your Computer

................................................................................................

10

Using the WPS Pairing Button

.................................................................................................................................

10

Testing Your Wireless Network Connection

...........................................................................................................

11

Accessing the Gateway

........................................................................................................................................

12

Starting the Gateway Web Manager

.......................................................................................................................

12

Gateway Web Manager Menu Options

...................................................................................................................

14

Getting Help

.............................................................................................................................................................

14

Exiting the SVG6x82 Web Manager

........................................................................................................................

14

Protecting Your Wireless Network

......................................................................................................................

15

Changing the Default User Name and Password

....................................................................................................

15

Setting Up the Firewall

............................................................................................................................................

17

Basic Firewall

....................................................................................................................................................

18

Firewall Web Filter

............................................................................................................................................

18

Firewall Local Log

.............................................................................................................................................

19

Firewall Remote Log

.........................................................................................................................................

20

Setting Up the DMZ Host

........................................................................................................................................

21

Monitoring Your Network

....................................................................................................................................

22

Viewing the Gateway Software Information

...........................................................................................................

22

Viewing the Gateway Status

...................................................................................................................................

23

Backing up Your Gateway Configuration

.................................................................................................................

24

Restoring Your Gateway Configuration

...................................................................................................................

24

Troubleshooting

....................................................................................................................................................

25

Contents

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User Guide

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Solutions

..................................................................................................................................................................

25

Front Panel LED Icons and Error Conditions

...........................................................................................................

26

Warranty Information

............................................................................................................................................

27

Tables

Table 1 – SVG6x82 Package Contents

.......................................................................................................................

1

Table 2 – SVG6x82 Front Panel LED Icons

.................................................................................................................

3

Table 3 – SVG6x82 Rear Panel Ports & Connectors

...................................................................................................

5

Table 4 – SVG6x82 Main Menu

...............................................................................................................................

14

Table 5 – Troubleshooting Solutions

........................................................................................................................

25

Table 6 – Front Panel LED Icons and Error Conditions

............................................................................................

26

Figures

Figure 1 – SVG6x82 Front View

..................................................................................................................................

3

Figure 2 – SVG6x82 Rear View

...................................................................................................................................

5

Figure 3 – Sample SVG6x82 Gateway Label

..............................................................................................................

6

Figure 4 – SVG6x82 Connection Diagram

..................................................................................................................

7

Figure 5 – SVG6x82 Login Window

.........................................................................................................................

12

Figure 6 – SVG6x82 Status Connection Page

.........................................................................................................

13

Figure 7 – SVG6x82 Main Menu Bar

.......................................................................................................................

14

Figure 8 – Status Security Page-Change User Name

..............................................................................................

16

Figure 9 – Change User Password

..........................................................................................................................

16

Figure 10 – Firewall Main Page

...............................................................................................................................

17

Figure 11 – Firewall Basic Web Content Filter Page

...............................................................................................

18

Figure 12 – Firewall Web Filtering Page

..................................................................................................................

19

Figure 13 – Firewall Local Log Page

........................................................................................................................

19

Figure 14 – Firewall Remote Log Page

....................................................................................................................

20

Figure 15 – Advanced DMZ Host Page

...................................................................................................................

21

Figure 16 – SVG6x82 Status Software Page

...........................................................................................................

22

Figure 17 – SVG6x82 Status Connection Page

.......................................................................................................

23

Figure 18 – SVG6x82 Basic Backup/Restore Settings Page

....................................................................................

24

Getting Started

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SVG6x82 Series Wireless Voice Gateway

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User Guide

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Getting Started

Introduction

The Motorola SURFboard

®

SVG6x82 Series Wireless Voice Gateway is a combination wireless cable

modem and router with VoIP capabilities that provides wireless high-speed data and multimedia service

access on your home network. The SVG6x82 includes a Wi-Fi Pairing option for quick and easy

connections for your wireless devices.

This guide provides instructions for installing and configuring the SVG6x82, setting up a secure wireless

network connection, and managing your gateway and network configurations.

In the Box

Before installing your new wireless gateway, check that the following items are also included in the box.

If any items are missing, please contact Motorola Broadband Technical Support at:

1-877-466-8646

.

Table 1 – SVG6x82 Package Contents

ITEM

DESCRIPTION

Power Cord

Provides power to the gateway through an

electrical outlet connection

Ethernet Cable

Standard Category 5, or higher, cable for

connecting to the network

Software License &

Regulatory Card

Contains software license, warranty, and safety

information for the gateway

System Requirements

•

High-speed Internet access account

•

Compatible operating systems:

ο

Windows

®

8

ο

Windows Vista

™

, Service Pack 1 or later

ο

Windows 7

ο

Windows XP, Service Pack 2 or later

ο

Mac

®

10.4 or higher

ο

UNIX

®

ο

Linux

®

1

Getting Started

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SVG6x82 Series Wireless Voice Gateway

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User Guide

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590934-001-a

Contact Information

For technical support and additional Motorola product information, please visit the Motorola Support

website at

www.motorola.com/us/support

.

Or call the following telephone number:

•

Motorola Broadband Technical Support:

1-877-466-8646

(USA)

When you call, you will need the following information from the gateway product label located on the

bottom of the gateway:

•

Gateway model number (

SVG6582

or

SVG6682

)

•

HFC MAC ID

•

Gateway serial number (

S/N

)