Monitoring Your Network

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Viewing the Gateway Status

The Status Connection page displays information about the RF upstream and downstream channels,

including downstream channel frequency, upstream channel ID, and upstream and downstream signal

power and modulation.

This page also displays IP lease information, including the current IP address of the cable modem, the

duration of both leases, the expiration time of both leases, and the current system time from the

DOCSIS timeserver.

To open the Status Connection page:

1.

Click

Status

on the SVG6x82 Menu Options bar.

2.

Click

Connection

from the Status submenu options.

Figure 17 – SVG6x82 Status Connection Page

Monitoring Your Network

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Backing up Your Gateway Configuration

You can save a back up copy of the current gateway configuration settings to your local computer. You

can use the backup file to restore your custom configuration settings in the event that you made changes

that you no longer want.

Figure 18 – SVG6x82 Basic Backup/Restore Settings Page

To create a back up copy of your gateway settings:

1.

Click

Basic

on the SVG6x82 Menu Options bar.

2.

Click

Backup

from the Basic submenu options.

3.

Type the path and file name where you want to store the backup file on your computer, or click

Browse

to search for a location.

4.

Click

Backup

to create a backup file of your SVG6x82 configuration settings.

Restoring Your Gateway Configuration

WARNING! This will delete all of your current gateway configuration settings.

You can restore a previously saved configuration setting (usually named

GatewaySettings.bin

, unless

you renamed it before saving). If necessary, you can reset the SVG6x82 gateway configuration to its

original factory settings.

If necessary, you can reset the SVG6x82 gateway configuration to its original factory settings.

1.

Click

Basic

on the SVG6x82 Menu Options bar.

2.

Type the path and file name where you want to store the backup file on your computer, or click

Browse

to search for the file.

3.

Click

Restore

. The gateway will reboot when the settings are restored.

Troubleshooting

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Troubleshooting

If the solutions listed in this section do not solve your problem, contact your service provider for

assistance.

You may have to reset the SVG6x82 gateway configuration to its original factory settings if the gateway

is not functioning properly.

Your service provider may ask for the status of the LEDs as described in

Front Panel LED Icons and

Error Conditions

.

Solutions

Table 5 – Troubleshooting Solutions

MODEM PROBLEM

POSSIBLE SOLUTION

POWER LED Icon is

OFF

•

Check the power connection to the gateway and electrical

outlet.

•

Check that the electrical outlet is working (is the outlet

controlled by a light switch?).

If so, disconnect and find another electrical outlet.

Cannot Send or

Receive Data

•

Check each end of the coaxial cable connection on the

gateway and cable outlet. Hand tighten, if necessary.

•

Check the Ethernet cable to make sure it is properly

connected to the gateway and computer.

•

On the front panel, check the status of the LED icons and

refer to

Front Panel LED Icons and Error Conditions

to identify the problem.

•

If you have cable television, check your television to ensure

your cable service is operating properly.

Note:

If none of the above solutions resolve the problem,

contact your service provider for further assistance.

WPS (Wi-Fi Pairing) is

not working

•

Check if WPS is enabled.

Open the SVG6x82 Gateway Web Manager, select

Wireless

on the menu bar and then select the

Basic

submenu option. If

Disabled

is set for Wireless, click the

Wireless drop-down to select

Enabled

and then click

Apply.

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Front Panel LED Icons and Error Conditions

The SVG6x82 front panel LED icons provide status information for the following error conditions:

Table 6 – Front Panel LED Icons and Error Conditions

LED ICON

STATUS

IF, DURING STARTUP:

IF, DURING NORMAL

OPERATION

OFF

Modem is not properly plugged into

the electrical outlet

Modem is unplugged

FLASHING

Downstream receive channel

cannot be acquired

Downstream channel is lost

FLASHING

Upstream send channel cannot be

acquired

Upstream channel is lost

FLASHING

IP registration is unsuccessful

IP registration is lost

ON

No connected device is detected

Device is disconnected

ON

No connected device is detected

Device is disconnected

OFF

No connected device is detected

Device is disconnected

Warranty Information

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Warranty Information

SURFboard SVG6x82 DOCSIS 3.0 Wireless Voice Gateway

Motorola Mobility, LLC (“Motorola”)

Cable Operator or Service Provider Arrangements.

If you

did not

purchase this Product directly from

Motorola or from a Motorola authorized retail reseller, Motorola does not warrant this Product to you, the

end-user. A limited warranty for this Product (including Software) may have been provided to your cable

operator or Internet Service Provider (“Service Provider”) from whom you obtained the Product. Please

contact your Service Provider if you experience problems with this Product.

General Information. The warranties described in this Section shall not apply: (i) to any Product subjected

to accident, misuse, neglect, alteration, Acts of God, improper handling, improper transport, improper

storage, improper use or application, improper installation, improper testing or unauthorized repair; or (ii)

to cosmetic problems or defects which result from normal wear and tear under ordinary use, and do not

affect the performance or use of the Product. Motorola’s

warranties apply only to a Product that is

manufactured by Motorola and identified by Motorola owned trademark, trade name or product

identification logos affixed to the Product. Motorola does not warrant to you, the end user, or to anyone

else that the Software will perform error free or without bugs.

MOTOROLA IS NOT RESPONSIBLE FOR, AND PROVIDES “AS IS” ANY SOFTWARE SUPPLIED BY

3RD PARTIES. EXCEPT AS EXPRESSLY STATED IN THIS SECTION (“WARRANTY INFORMATION”),

THERE ARE NO WARRANTIES OF ANY KIND RELATING TO THE PRODUCT, EXPRESS, IMPLIED OR

STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY,

FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY AGAINST INFRINGEMENT PROVIDED

IN THE UNIFORM COMMERCIAL CODE. Some states do not allow for the exclusion of implied

warranties, so the above exclusion may not apply to you.

What additional provisions should I be aware of? Because it is impossible for Motorola to know the

purposes for which you acquired this Product or the uses to which you will put this Product, you assume

full responsibility for the selection of the Product for its installation and use. While every reasonable

effort has been made to insure that you will receive a Product that you can use and enjoy, Motorola does

not warrant that the functions of the Product will meet your requirements or that the operation of the

Product will be uninterrupted or error-free. MOTOROLA IS NOT RESPONSIBLE FOR PROBLEMS OR

DAMAGE CAUSED BY THE INTERACTION OF THE PRODUCT WITH ANY OTHER SOFTWARE OR

HARDWARE. ALL WARRANTIES ARE VOID IF THE PRODUCT IS OPENED, ALTERED, AND/OR

DAMAGED.

THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES for any and all claims that you may have arising

out of or in connection with this Product, whether made or suffered by you or another person and

whether based in contract or tort.

IN NO EVENT SHALL MOTOROLA BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT,

INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER DAMAGES

ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT (INCLUDING, WITHOUT

LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF

INFORMATION OR ANY OTHER PECUNIARY LOSS), OR FROM ANY BREACH OF WARRANTY, EVEN

IF MOTOROLA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO CASE SHALL

MOTOROLA’S LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT.

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