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Monitoring Your Network
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SVG6x82 Series Wireless Voice Gateway
User Guide
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Viewing the Gateway Status
The Status Connection page displays information about the RF upstream and downstream channels,
including downstream channel frequency, upstream channel ID, and upstream and downstream signal
power and modulation.
This page also displays IP lease information, including the current IP address of the cable modem, the
duration of both leases, the expiration time of both leases, and the current system time from the
DOCSIS timeserver.
To open the Status Connection page:
1.
Click
Status
on the SVG6x82 Menu Options bar.
2.
Click
Connection
from the Status submenu options.
Figure 17 – SVG6x82 Status Connection Page
Page 32 / 37
Monitoring Your Network
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SVG6x82 Series Wireless Voice Gateway
User Guide
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Backing up Your Gateway Configuration
You can save a back up copy of the current gateway configuration settings to your local computer. You
can use the backup file to restore your custom configuration settings in the event that you made changes
that you no longer want.
Figure 18 – SVG6x82 Basic Backup/Restore Settings Page
To create a back up copy of your gateway settings:
1.
Click
Basic
on the SVG6x82 Menu Options bar.
2.
Click
Backup
from the Basic submenu options.
3.
Type the path and file name where you want to store the backup file on your computer, or click
Browse
to search for a location.
4.
Click
Backup
to create a backup file of your SVG6x82 configuration settings.
Restoring Your Gateway Configuration
WARNING! This will delete all of your current gateway configuration settings.
You can restore a previously saved configuration setting (usually named
GatewaySettings.bin
, unless
you renamed it before saving). If necessary, you can reset the SVG6x82 gateway configuration to its
original factory settings.
If necessary, you can reset the SVG6x82 gateway configuration to its original factory settings.
1.
Click
Basic
on the SVG6x82 Menu Options bar.
2.
Type the path and file name where you want to store the backup file on your computer, or click
Browse
to search for the file.
3.
Click
Restore
. The gateway will reboot when the settings are restored.
Page 33 / 37
Troubleshooting
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SVG6x82 Series Wireless Voice Gateway
User Guide
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Troubleshooting
If the solutions listed in this section do not solve your problem, contact your service provider for
assistance.
You may have to reset the SVG6x82 gateway configuration to its original factory settings if the gateway
is not functioning properly.
Your service provider may ask for the status of the LEDs as described in
Front Panel LED Icons and
Error Conditions
.
Solutions
Table 5 – Troubleshooting Solutions
MODEM PROBLEM
POSSIBLE SOLUTION
POWER LED Icon is
OFF
Check the power connection to the gateway and electrical
outlet.
Check that the electrical outlet is working (is the outlet
controlled by a light switch?).
If so, disconnect and find another electrical outlet.
Cannot Send or
Receive Data
Check each end of the coaxial cable connection on the
gateway and cable outlet. Hand tighten, if necessary.
Check the Ethernet cable to make sure it is properly
connected to the gateway and computer.
On the front panel, check the status of the LED icons and
refer to
Front Panel LED Icons and Error Conditions
to identify the problem.
If you have cable television, check your television to ensure
your cable service is operating properly.
Note:
If none of the above solutions resolve the problem,
contact your service provider for further assistance.
WPS (Wi-Fi Pairing) is
not working
Check if WPS is enabled.
Open the SVG6x82 Gateway Web Manager, select
Wireless
on the menu bar and then select the
Basic
submenu option. If
Disabled
is set for Wireless, click the
Wireless drop-down to select
Enabled
and then click
Apply.
8
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Troubleshooting
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SVG6x82 Series Wireless Voice Gateway
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Front Panel LED Icons and Error Conditions
The SVG6x82 front panel LED icons provide status information for the following error conditions:
Table 6 – Front Panel LED Icons and Error Conditions
LED ICON
STATUS
IF, DURING STARTUP:
IF, DURING NORMAL
OPERATION
OFF
Modem is not properly plugged into
the electrical outlet
Modem is unplugged
FLASHING
Downstream receive channel
cannot be acquired
Downstream channel is lost
FLASHING
Upstream send channel cannot be
acquired
Upstream channel is lost
FLASHING
IP registration is unsuccessful
IP registration is lost
ON
No connected device is detected
Device is disconnected
ON
No connected device is detected
Device is disconnected
OFF
No connected device is detected
Device is disconnected
Page 35 / 37
Warranty Information
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SVG6x82 Series Wireless Voice Gateway
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Warranty Information
SURFboard SVG6x82 DOCSIS 3.0 Wireless Voice Gateway
Motorola Mobility, LLC (“Motorola”)
Cable Operator or Service Provider Arrangements.
If you
did not
purchase this Product directly from
Motorola or from a Motorola authorized retail reseller, Motorola does not warrant this Product to you, the
end-user. A limited warranty for this Product (including Software) may have been provided to your cable
operator or Internet Service Provider (“Service Provider”) from whom you obtained the Product. Please
contact your Service Provider if you experience problems with this Product.
General Information. The warranties described in this Section shall not apply: (i) to any Product subjected
to accident, misuse, neglect, alteration, Acts of God, improper handling, improper transport, improper
storage, improper use or application, improper installation, improper testing or unauthorized repair; or (ii)
to cosmetic problems or defects which result from normal wear and tear under ordinary use, and do not
affect the performance or use of the Product. Motorola’s
warranties apply only to a Product that is
manufactured by Motorola and identified by Motorola owned trademark, trade name or product
identification logos affixed to the Product. Motorola does not warrant to you, the end user, or to anyone
else that the Software will perform error free or without bugs.
MOTOROLA IS NOT RESPONSIBLE FOR, AND PROVIDES “AS IS” ANY SOFTWARE SUPPLIED BY
3RD PARTIES. EXCEPT AS EXPRESSLY STATED IN THIS SECTION (“WARRANTY INFORMATION”),
THERE ARE NO WARRANTIES OF ANY KIND RELATING TO THE PRODUCT, EXPRESS, IMPLIED OR
STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY AGAINST INFRINGEMENT PROVIDED
IN THE UNIFORM COMMERCIAL CODE. Some states do not allow for the exclusion of implied
warranties, so the above exclusion may not apply to you.
What additional provisions should I be aware of? Because it is impossible for Motorola to know the
purposes for which you acquired this Product or the uses to which you will put this Product, you assume
full responsibility for the selection of the Product for its installation and use. While every reasonable
effort has been made to insure that you will receive a Product that you can use and enjoy, Motorola does
not warrant that the functions of the Product will meet your requirements or that the operation of the
Product will be uninterrupted or error-free. MOTOROLA IS NOT RESPONSIBLE FOR PROBLEMS OR
DAMAGE CAUSED BY THE INTERACTION OF THE PRODUCT WITH ANY OTHER SOFTWARE OR
HARDWARE. ALL WARRANTIES ARE VOID IF THE PRODUCT IS OPENED, ALTERED, AND/OR
DAMAGED.
THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES for any and all claims that you may have arising
out of or in connection with this Product, whether made or suffered by you or another person and
whether based in contract or tort.
IN NO EVENT SHALL MOTOROLA BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT,
INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER DAMAGES
ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT (INCLUDING, WITHOUT
LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF
INFORMATION OR ANY OTHER PECUNIARY LOSS), OR FROM ANY BREACH OF WARRANTY, EVEN
IF MOTOROLA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO CASE SHALL
MOTOROLA’S LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT.
A

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