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B
Create an Override Password
An override password allows you to access blocked domains. Parents can set
permissions for the network, but override blocked domains by entering the password.
1.
Enter the new override password.
2.
Re-enter the new password.
3.
Click
Apply
.
Add Users to the Parental Controls
1.
Click
User Setup
.
2.
Enter a name in the
Add User
field.
3.
Select the newly created
User Name
from the list.
4.
Check the
Enable
box.
5.
Enter a
Password
.
Create a Time of Day Policy (ToD) Filter
Use the Time of Day feature to schedule times on your network to allow or block Internet
access.
1.
Click
ToD Filter
.
2.
Enter a name in the
Add New Policy
field.
3.
Click
Add New Policy
.
4.
Select the new policy from the pull down menu.
5.
Check the
Enabled
box.
6.
Select the days of the week for the policy (i.e., the After School Policy is active
Monday – Friday).
7.
Select the times of day that the policy will block access (i.e., the After School Policy
blocks Internet access Mon – Fri from 9AM to 3:30 PM).
Setting the Parental Control Features •
Motorola SURFboard • User Guide
18
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51BTroubleshooting •
Motorola SURFboard • User Guide
19
A
Troubleshooting
If the solutions listed here do not solve your problem, contact your service provider.
You may have to reset the SBG6580 to its original factory settings if the gateway is not
functioning properly (using the reset button will remove custom settings, including
Parental Control, Firewall, and Advanced settings).
MODEM PROBLEM
POSSIBLE SOLUTION
Power light is off
•
Check that the SBG6580 is properly plugged into the electrical
outlet.
•
Check that the electrical outlet is working.
•
Press the
RESET
button on the rear panel.
Cannot send or
receive data
•
On the front panel, note the status of the icons and refer to
Front
Panel Icons and Error Conditions
to identify the error. If you have
cable TV, check that the TV is working and the picture is clear. If you
cannot receive regular TV channels, the data service will not
function.
•
Check the coaxial cable at the SBG6580 and wall outlet.
Hand-tighten if necessary.
•
Check the IP address. Follow the steps for verifying the IP address
for your system described in
Configuring TCP/IP
. Call your service
provider if you need an IP address.
•
Check that the Ethernet cable is properly connected to the
SBG6580 and the computer.
•
If a device is connected via the Ethernet port, check the ONLINE
icon to verify connectivity.
Wireless client(s) cannot
send or receive data
•
Perform the first four checks in “Cannot send or receive data.”
•
Check the Security Mode setting on the Wireless Primary Network
Page:
•
If you enabled WPA and configured a passphrase on the SBG6580,
be sure each affected wireless client has the identical passphrase. If
this does not solve the problem, check whether the wireless client
supports WPA.
•
If you enabled WEP and configured a key on the SBG6580, be sure
each affected wireless client has the identical WEP key. If this does
not solve the problem, check whether the client’s wireless adapter
supports the type of WEP key configured on the SBG6580.
•
To temporarily eliminate the Security Mode as a potential issue,
disable security using the HTML configuration pages.
•
After resolving your problem, be sure to re-enable wireless security.
•
On the Wireless Access Control Page, be sure the MAC address for
each affected wireless client is correctly listed.
Slow wireless
transmission speed with
WPA enabled
•
On the Wireless Primary Network Page, check whether the WPA
Encryption type is
TKIP
.
•
If all of your wireless clients support AES, change the WPA
Encryption to
AES
.
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Front Panel Icons and Error Conditions
The SBG6580 front panel icons provide status information for the following error
conditions:
ICON
STATUS
IF, DURING STARTUP:
IF, DURING NORMAL OPERATION:
OFF
SBG6580 is not properly
plugged into the power outlet
The SBG6580 is unplugged
FLASHING
Downstream receive channel
cannot be acquired
The downstream channel is lost
FLASHING
Upstream send channel cannot
be acquired
The upstream channel is lost
FLASHING
IP registration is unsuccessful
The IP registration is lost
51BTroubleshooting •
Motorola SURFboard • User Guide
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Product Specifications •
Motorola SURFboard • User Guide
21
B
Product Specifications
GENERAL SPECIFICATIONS
DOCSIS/EuroDOCSIS 3.0-certified (Interoperable with DOCSIS/EuroDOCSIS 1.0, 1.1, and 2.0 )
Cable Interface
F-Connector, female 75
Ω
Network Interface
Four Gigbit (10/100/1000) Ethernet ports
Wi-Fi Interface
802.11n Wi-Fi (backwards compatible with 802.11 a/b/g)
Dimensions
6.6 in x 1.9 in x 6.8 in (167 cm x 50 cm x 171.7 cm)
Regulatory
RoHS compliant, FCC, UL listed (U.S. and Canada),
Industry Canada, CE, ENERGY
STAR qualified, CoC compliant, MEPS
Compliant
INPUT POWER
North America
105 to 125 VAC, 60 Hz
Outside North America
100 to 240 VAC, 50 to 60 Hz
ENVIRONMENTAL
Operating Temperature
32 °F to 104 °F (0 °C to 40 °C)
Storage Temperature
–22 °F to 158 °F (–30 °C to 70 °C)
Operating Humidity
5 to 95% R.H. (non-condensing
DOWNSTREAM
Modulation
64 or 256 QAM
Downstream Channel Capture
Two independent 32 MHz Wideband Tuners
Maximum Theoretical Data Rate
DOCSIS
343.072 Mbps (8 channels) / 42.884 (single channel) @ 256 QAM at 5.36 Msym/s
EuroDOCSIS
444.928 Mbps (8 channels) / 55.616 (single channel) @ 256 QAM at 6.952 Msym/s
Maximum Bandwidth Required
DOCSIS
≤
48 MHz/2
EuroDOCSIS
≤
64 MHz/2
Symbol Rate
DOCSIS
64 QAM 5.057 Msym/s; 256 QAM 5.361 Msym/s
EuroDOCSIS
64 QAM 6.952 Msym/s; 256 QAM 6.952 Msym/s
Operating Level Range
–15 to 15 dBmV
Bonded Channel RF
Level Tolerance
10dBmV
Input Impedance
75
Ω
(nominal)
Frequency Range
DOCSIS and EuroDOCSIS 108
to 1002 MHz (edge to edge),
Optional 91 to 1002 MHz (edge
to edge)
Frequency Plan
EuroDOCSIS
Annex A
DOCSIS
Annex B
J-DOCSIS
Annex B, modified for Japan frequencies
Security
DOCSIS 3.0 Security (BPI+, EAE, AES, and SSD)
Network Management
SNMP v2 & v3
Provisioning
Supports IP addressing using IPv4 and/or IPv6 (dual stack)
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Product Specifications •
Motorola SURFboard • User Guide
22
UPSTREAM
Modulation
QPSK and 8, 16, 32, 64, 128 QAM
Maximum Channel Rate
DOCSIS
131.072 Mbps (4 channels) / 32.768 Mbps (single channel): @ 128 QAM at 6.4 MHz
EuroDOCSIS
131.072 Mbps (4 channels) / 32.768 Mbps (single channel): @ 128 QAM at 6.4
MHz
Channel Width
200 kHz, 400 kHz, 800 kHz, 1.6 MHz, 3.2 MHz, 6.4 MHz
Symbol Rates
160, 320, 640, 1280, 2560, 5120 ksym/s
Operating Level Range
Level range per channel (Multiple Transmit Channel mode disabled, or only
Multiple Transmit
Channel mode enabled with one channel in the TCS)
DOCSIS/EuroDOCSIS
TDMA
Pmin to +57 dBmV (32 QAM, 64 QAM)
Pmin to +58 dBmV (8 QAM, 16 QAM)
Pmin to +61 dBmV (QPSK)
S-CDMA
Pmin to +56 dBmV (all modulations), where:
Pmin = +17 dBmV, 1280 kHz modulation rate
Pmin = +20 dBmV, 2560 kHz modulation rate
Pmin = +23 dBmV, 5120 kHz modulation rate
Level range per channel (two channels in the TCS)
TDMA
Pmin to +54 dBmV (32 QAM, 64 QAM)
Pmin to +55 dBmV (8 QAM, 16 QAM)
Pmin to +58 dBmV (QPSK)
S-CDMA
Pmin to +53 dBmV (all modulations), where:
Pmin = +17 dBmV, 1280 kHz modulation rate
Pmin = +20 dBmV, 2560 kHz modulation rate
Pmin = +23 dBmV, 5120 kHz modulation rate
Level range per channel (three or four channels in the TCS)
TDMA
Pmin to +51 dBmV (32 QAM, 64 QAM)
Pmin to +52 dBmV (8 QAM, 16 QAM)
Pmin to +55 dBmV (QPSK)
S-CDMA
Pmin to +53 dBmV (all modulations), where:
Pmin = +17 dBmV, 1280 kHz modulation rate
Pmin = +20 dBmV, 2560 kHz modulation rate
Pmin = +23 dBmV, 5120 kHz modulation rate
Output Impedance
75
Ω
(nominal)
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