Product Overview

SURFboard® SBG6580 Wireless Cable Modem Gateway

•

User Guide

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Rear Panel

Figure 2 – SBG6580 Rear Views

Table 3: SBG6580 Rear Panel Ports & Connectors

Port Name

Description

1

Four one-gigabit Ethernet ports for RJ-45 cable connections:

•

Green

- LED is ON - Indicates a device connection is detected

•

Green

- LED is Blinking - Indicates data traffic is in progress

2

Reset button

Recessed button can be used to reboot the gateway or reset the

gateway settings.

•

To reboot (or restart) the gateway, press the indented Reset

button once using the end of a paper clip or other small object

with a narrow tip, and then release.

•

To reset the gateway configuration back to the factory default

settings, press and hold the indented Reset button for 15

seconds using the end of a paper clip or other small object with

a narrow tip, and then release.

See

Reset Your Gateway Settings

for more information on an alternative method to reset the

gateway settings using the SBG6580 Web Manager.

WARNING!

Reset will also delete any custom gateway

configurations, including your user passwords and other

security settings. You should back up the gateway configuration

files before resetting the gateway. See

Back Up Your Gateway

Configuration

for more information.

Product Overview

SURFboard® SBG6580 Wireless Cable Modem Gateway

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User Guide

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Port Name

Description

3

Coaxial cable connector

4

+12VDC Power connector

WARNING!

To avoid any damage to your SBG6580 Gateway,

only use the power adapter and cord provided in the box.

Gateway Label

Figure 3 – SBG6580 Gateway Label

The gateway label is located on the bottom of the SBG6580. It contains specific gateway ID information

that you may need when contacting your service provider or ARRIS Technical Support.

To receive Internet service, you will have to contact your service provider for assistance. Make sure you

have the gateway Model (

SBG6580

), Gateway MAC address (

HFC MAC ID

), and Serial number (

S/N

)

listed on the gateway label on the bottom of the SBG6580.

Installing the Gateway

SURFboard® SBG6580 Wireless Cable Modem Gateway

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User Guide

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Installing the Gateway

This product is for indoor use only. Do not route the Ethernet cable(s) outside

of the building. Exposure of the cables to lightning could create a safety

hazard and damage the product.

Connect the SBG6580 to Your Computer

Before installing the SBG6580:

•

Check with your service provider to ensure broadband cable service is available in your area.

•

Choose a location in your home where your computer and gateway are preferably near existing

cable and electrical wall outlets.

For the best Wi-Fi coverage, a central location in your home or building is recommended.

Note

: The following installation procedure covers the wired Ethernet connection process so that you can

confirm that the SBG6580 was properly installed and can connect to the Internet.

Figure 4 – SBG6580 Connection Diagram

1.

Check that a coaxial cable is already connected to a cable wall outlet or RF splitter (optional).

2.

Connect the other end of the coaxial cable to the Cable connector on the SBG6580.

Use your hand to tighten the connectors to avoid damaging them.

3.

Connect the Ethernet cable to an available Ethernet port on the SBG6580.

4.

Connect the other end of the Ethernet cable to the Ethernet port on your computer.

3

Installing the Gateway

SURFboard® SBG6580 Wireless Cable Modem Gateway

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User Guide

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Optional

: Repeat steps 3 and 4 for each additional computer or other network device that you

want to install as a wired connection on your home network.

5.

Connect the power cord to the Power port on the SBG6580.

6.

Plug the other end of the power cord into an electrical wall outlet.

Note

: This automatically powers ON the SBG6580.

Establish an Internet Connection

Although your computer may already be configured to automatically access the Internet, you should

still perform the following gateway connectivity test to verify that the devices were connected properly.

1.

Power ON the computer connected to the SBG6580 if it is turned off, and then log in.

2.

Contact your service provider to activate (provision) the SBG6580. You may have to provide the

HFC MAC ID

listed on the

gateway label

.

Note

: Your service provider may allow for automatic activation which will automatically launch its own

special website when you open a web browser.

3.

After the SBG6580 is activated, open a web browser (Internet Explorer, Google Chrome, Firefox, or

Safari) on your computer.

If the special website did not open, continue with step 4. If it did open, proceed to step 5.

4.

Type a valid URL (

www.arrisi.com

) in the address bar and then click or press

Enter

.

The ARRIS website should open. If it did not open, please contact your service provider for

assistance.

5.

Check that the

Power

,

Receive

,

Send

, and

Online

front panel LEDs on the SBG6580 light up in

sequential order. See

Front Panel

for additional LED status information.

ο

If all four LEDs did not light up solid and you also do not have an Internet connection, you may

have to contact your service provider to reactivate the SBG6580 or check for signal issues.

ο

If you still cannot connect to the Internet, your SBG6580 may be defective. Please contact ARRIS

Technical Support at

1-877-466-8646

for assistance.

Wall Mount the Gateway

Note

: The SBG6580 is wall mountable. Please note that wall mounting the SBG6580 is for convenience only. It

may degrade the optimal Wi-Fi performance on the SBG6580.

If you choose to mount the SBG6580 on a wall, please read the following before starting:

•

Locate the unit as specified by the local or national codes governing residential or business cable

TV and communications services.

•

Follow all local standards for installing a network interface unit/network interface device (NIU/NID).

•

Unplug the power cord on the SBG6580 from the electrical wall outlet and verify that all the cables

are repositioned away from the back of the SBG6580 before mounting it on the wall.

•

Decide if you are mounting the SBG6580 horizontally or vertically on the wall.

•

Gather the following items:

ο

Wall-mounting template or ruler/measuring tape

ο

Applicable screwdriver: Phillips or flathead

Installing the Gateway

SURFboard® SBG6580 Wireless Cable Modem Gateway

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ο

Two M3.5 (#6) screws with a flat underside and maximum screw head diameter of 9.0 mm to

mount the SBG6580.

Note

: Contact a qualified installer to determine the appropriate screw length needed for mounting a

gateway.

See the dimensioned view below for the spacing needed between the screw heads and wall:

Figure 5 – Wall Mount-Screw Head Dimensions

Note

: If possible, mount the SBG6580 to concrete, masonry, wooden stud, or some other solid wall material.

Use anchor bolts if necessary (for example, if you mount the unit on drywall).

Before drilling holes in the wall, check the structure for potential damage

to water, gas, or electrical lines.

Perform the following steps to wall mount the SBG6580:

1.

Use the

wall mounting template

as a guide for drilling holes in the wall (see Figure 6).

WARNING!

The wall mounting template is intended as a sample representation of the

SBG6580 side view. The mounting hole dimensions shown on the template may not be

accurate. BEFORE drilling any holes in the wall, check to ensure that your measurements match

the hole markings on the side of the SBG6580.

There must be .10 inch (2.5 mm) between the wall and underside of the screw head.

2.

Select an appropriate depth and diameter to drill the holes to a depth of at least 1½ inches (3.8 cm).

Note

: The installer must determine the depth of the hole, the necessary hardware and must be careful to

select the appropriate depth and diameter.

3.

Attach the SBG6580 to the two screws on the wall. Check that it is securely mounted.

4.

Reconnect the coaxial and Ethernet cables.

5.

Re-plug the power cord into the SBG6580 and the electrical outlet.

6.

Arrange the cables to prevent any safety hazards.

7.

Check that the gateway is still securely mounted on the wall.